Stopped by this morning to check out hot tubs and three hours later it was delivered set up and the…read morewater was heating! Anthony and Daryl were awesome

hot tub purchased Jan/feb 2025. stopped working June 2026. management have called everyday, unable…read moreto speak to anyone. left messages. no responses . terrible service. guests arriving.

Serenity Pools and spas built a custom pool for my family last year. The owner took a lot of time…read moreto go over the different options and styles answering any questions we had. The pool and spa turned out absolutely gorgeous! We added a splash pad for the kids with a waterfall spa overflow into the pool. Great family owned business with exceptional customer service.

From the owner: Making your dream a reality, Serenity Pools and Spas are the experts in new pool construction. Our…read moreteam is passionate about building beautiful pools with the highest quality of materials. In addition, we use industry-leading techniques that ensure your dream pool will be built to last.

After years of being a loyal customer, we came home to this. That's not how you clean a pool. They…read moredid come out and cleaned it the next day, but keep an eye on your equipment. Don't trust it's all clean. We decided to go with another company

Paid for pool resurfacing, tile, pressure washing and repaint floor. Everything went okay until it…read morewas time for the easiest stuff - pressure washing and painting. The young men sent out were lazy, taking shortcuts and lying about what got done. The lead guy Adrian pressure washed and didn't even remove the quite visible bird crap. Most of the cage was dry with dirt - water never touched it. After pointing all this out, he washed again. When it came to painting the floor, the process is primer and then 2 coats of paint. This never happened and Adrian and Carlos were called back several times after I show pictures of the former color leaking thru. All these guys wanted to do is be done and gone by 3pm. Even now a year later the floor looks terrible. It might have looked good for a couple weeks after they finally touched it up properly. Fortunately these slackers left me 3+ gallons of paint. These 2 guys need to be supervised or let go. The project manager never visited to follow up on project after pool resurfacing was done. No manager or owner when all was done. Just an email to pay the final bill. In short, go somewhere else- pay a little more - and have someone other than PAP North 98 Lakeland, FL - do this important project. And btw, reading reviews on Google and other places, alot of the positive 5 star reviews are from current and former employees! You can see Adrian's 5 star BS review on Google.

My pool was in my head what I wanted and they turned it into my pool. Very professional guys…read moretolerating my dogs and company . My quoted price was exactly what I paid

They are not honoring a guarantee on a pool resurfacing project that was done several years ago. It…read morecame with a 10 year guarantee. They are not returning her phone calls and now apparently can see her number through caller ID and are not answering at all.

Wonderful pool company. Helps during every stage of the process and most of all you can rest…read moreassured your pool will be done correctly.

We are delighted that we chose Larsen's Pool & Spa.The demolition of our deteriorating Marcite…read morefinish was incredibly thorough making the installation of the new PebbleSheen flawless. A less-expensive estimate cited only acid and pressing washing as preparation, which would have been a disaster in the future if a new finish were to be applied over the old finish. It's clear Larsen knows how to do things right the first time. Cheaper doesn't mean better when it comes to an investment in your home. Highly recommend.

Dave and Chad did a wonderful job on my screen enclosure I could not be happier their attention to…read moredetail is extraordinary.

Dave & Chad are extremely talented and have been a great team to use for our screening needs for…read moreour pool enclosure. They are punctual with their scheduled appointments. The quality of their work is outstanding. We highly recommend them. The Shephard's