After 13 years, we decided to sell the home we loved and purchase a new one. We were emotionally…read moreattached to our place and it was the first place we'd purchased so we were emotional, novice sellers. After reading reviews, we interviewed several agents. We picked Mark and his team because he came prepared with multiple options for our sale. Much of the uncertainty was eliminated because he'd done his homework prior to meeting with us. His suggestion for pricing our home was spot on as well. We also made it clear that we wanted to do very little work to get ready. Mark pointed us to service providers who made sure everything was ready to go. The house looked amazing and we had to do very little to make it happen. Our home sold in under a week in a market that was slowing down and the price point exceeded our expectations. We then moved into buying a new home. Surprisingly, this is where we had the most questions. Mark and his team were incredibly responsive and no question was too small. They helped us navigate financing, an offer and closing. We love our new place and are so happy with the service we received. I can't recommend Mark and his team highly enough.

I found Mark here on Yelp when we were researching for an agent to help us in the sale of our home…read more I was determined to find the best agent I could and initially was relying on reviews and pure intuition. However, when we met with him it became clear that he was definitely the right choice for the following reasons; He is thorough. He asked a lot of questions and took notes. He has a quick wit, and easy charm that let me know he's a good networker. He is very knowledgeable about real estate, has 14+ years of experience and has built a successful business in real estate. The process was stressful as it always is when you are moving a large family. Mark was a cool breeze when we were sweating bullets. He kept us calm when we felt like freaking out. His team and network is fantastic from staging to photography to the mortgage lender and everything in between. He always returned calls, kept us in the loop. Our home sold for well over asking price. We were so happy with him we decided to also hire him as our buyers agent. He negotiated hard for us, and continues to have our back even after the closing of our new home. Thank you Mark and Team! I would definitely recommend considering Mark if you are buying or selling real estate.

James was our loan officer and he helped us navigate through a contingent offer situation…read moresuccessfully despite a super hot housing market. The entire team was responsive, reliable, and knowledgeable. They were super busy but James still took time to call us to check in and discuss strategy to make the best offer. Our experience couldn't have been better.

I admit I had some preconceived ideas about the mortgage process; I've heard enough horror stories…read morethat I was pretty intimidated going into my first home purchase. Matt's team blew every idea I had completely out of the water and made me think completely differently about buying a home. If you're buying a home, whether your first, or your tenth, I cannot recommend Matt's team enough. They answered all my stupid first-time-home-buyer questions with tons of patience, kept me in the loop the entire time about the process, and just were generally wonderful and pleasant to work with. I will absolutely be using them when it's time to buy my next home. I worked primarily with James and he was phenomenal. They came highly recommended from my realtor who I trust implicitly, and she was right on. The process could not have been more pleasurable, and easy. You don't earn this many five star reviews by providing anything less than exceptional service. What are you waiting for? Call them right now!

This wasn't our first mortgage but it was the first time we realize how much of a different a great…read morelender can make. Dan has been very communicative and reliable throughout the process. We went through multiple options while Dan and his team working efficiently to make sure we could secure a loan we are comfortable with. He really made a process that was stressful in hindsight went by smoothly. I'd totally recommend Dan to anyone looking for a mortgage.

Highly recommend!! Dan and his team did an excellent job getting our home loan done stress and…read moreworry free. The whole experience was just great. Very knowledgeable and responsive team that got the job done. Pretty important decision when you're choosing your lender and I wouldn't hesitate to use them again. 5 stars +++

Riley helped us with our original home loan and a refi. I can't even imagine having anyone else…read morewalk me through this "stuff" (for me it's hard and my learning curve challenging). He's an awesome caring person and his integrity is beyond question. I've known him for years and never had cause to vary that opinion. He is so knowledgeable and never makes you feel like a goofball when you ask questions he must have answered a thousand times. Gotta love this guy!

This review is NOT for Riley but for Kiel Lillibridge, Branch Manager. I found Kiel to be…read moremisleading. He assured us we would have no issues until 5 days before closing. Suddenly problems arose and Kiel was no help. Communication was great until problems arose and then he was hard to reach. We had to use them or would have lost the house trying to find another broker so near to closing. Once paperwork signed, Kiel became non-existent. Salesmanship to get your business - 5 stars Follow up - 0 stars Support - 0 stars Ask yourself if the Branch Manager is like this what about the rest of the employees. The problem: we tried to use gift funds on down payment.

I was pre-approved by another lender but due to poor handling, I was pre-approved a 100k for more…read morethan what their underwriter could actually approve me for. My original transaction fell through but luckily on short notice, my real estate agent recommended Sarah Baker to me and Sarah came-in, assessed my situation and quickly salvaged my home purchase here in Tacoma WA. Although she was not able to close the original home I found in Seattle WA, we found another home in Tacoma WA within a week and Sarah was always available by phone, text or e-mail. She quoted me a rate and it was still the same rate at closing. I also had a very difficult manual file to underwrite but she still took me on and we pretty much were put through a meat grinder when it came to underwriting but as she promised me she got me approved for what she originally pre-approved me, even though the purchase price actually ended up being a bit more! The timeline and approximate dates and time for each step in the transaction, Sarah always gave a dead accurate estimate. I was never in the dark about anything in the process and she was straightforward with how long some portions of the loan application would take. She also had the patience and understanding for the thousands of questions I had and I never had any concern not addressed, from start to finish and even after. I thought I wouldn't ever be able to find the home of my dreams here in Washington, but thanks to Sarah and her expertise, along with my realtor am now living in my own home here in Washington State. Thank you for everything Sarah!!

Sarah Baker is my shining star! She gave me hope for buying a home. I had bad credit and didn't…read morethink I was able to buy a home. I saw an ad about buying a home with down payment assistance, so I called about it, because I had taken a home buyers class previously but still felt I could never buy and no one bothered to call me. I called her number and left a message. Sarah returned my call and we spoke and she said she could help me. First, I was shocked that she called me. I kept getting "no" from other mortgage officers or no return calls. My credit was bad, but Sarah explained the steps I needed to improve my credit score. She kept in touch with me. It took awhile - 2 years and still Sarah stuck with me. Finally, my score improved and we started the process of buying a home. I purchased a cute townhouse. I can't thank Sarah enough. I still can't believe she stuck by me these past two years. She was true to her words that she wants to help people to be able to buy a home. It was such a pleasure to have a mortgage broker who cares and takes pride in her work helping people achieve home ownership. She's the best! I recommended her to my sister and my friends. If you need to buy a home, call Sarah Baker!

Made the experience of buying a home and applying for a loan very easy and stress free. Highly…read morerecommend

My wife and I started looking for a condo in June of this year and our agent said that they love…read moreworking with Wendy and her team so we went with them. We were first time home buyers and what you don't realize is, if you're applying for a home loan, the representatives at the bank do more calculating, document gathering, processing, and running around than anyone else. Wendy and Kristin were on top of everything. When we didn't understand some parts of our application, Wendy took time out to take a phone call from us to lay out exactly what we were working with and could not have been clearer. Lastly, due to circumstances where I was going to be away for work, my wife and I asked if we could close sooner than expected. Wendy and Kristin were on top of it and got it done. We cannot thank them enough for doing this for us and making the experience as easy as it could be. We would use them again in a flash.

Suyny and her team were doing an amazing job in helping me with the refinancing. I had a great…read moreexperience with them from the beginning to finish with my refinancing. As a real estate agent, I believed she and her team are one of the best that I have ever work with. I even referred her to my client and they happy with them. Thank you Suyny and your team!

Scenario: Early 20s, buying my first ever house in the crazy Seattle market…read more Solution: Suyny Tasaka & her outstanding APM team! After years of renting, I decided to buy a house. Thankfully I had good advice from friends and family about real estate, location, and moving. But one thing that people don't mention enough are mortgage brokers. Mortgage brokers can easily make or break the whole home buying process. Thankfully, I was introduced to Suyny at American Pacific Mortgage. From the initial conversation, she kept it honest with me: about her take on interest fees, her strategy on closing quickly, and how to get started. She's a great listener and this goes a long way when you don't really know what questions to even ask. I had gone to Suyny in the process of shopping for mortgages so I actually told her that I'm getting a better deal elsewhere. She appreciated my honesty but taught me that there are reasons to take time to compare both the quantifiable and qualitative factors. In the end, she was able to lower my rate (she made sure to monitor the rates for a drop and call me asap, no other broker monitored - they simply said that I had to go to them when I saw the rates decrease) and lower my PMI. Of course, there's only so much they legally do. We were able to close in a little over two weeks. Her document submission process was so simple and she was VERY responsive! I am thankful for her and her team, can't wait to invite them to the housewarming party!