I've never stayed here as a patient, but can confirm -- the cafeteria food is pretty good! I've had…read morefamily members be hospitalized here both in the med center and the rehab across the turnaround entrance, and when I come to visit I sometimes pop into the cafeteria to get something before going to see them. They have several parking garages that offer short term parking for free (like 30 min or less), but otherwise unless you have validation, you do have to pay. The spots are kind of small and so are the signs in the parking garage, so pay close attention to make sure you're driving in the right place. Overall though, this is a pretty good med center in my opinion that offers most of the major medical subspecialties you may need for your care. The inpatient rehab is also one of the best in Austin, and they are one of the only facilities that offers a driving test if there's a medical concern for someone's safety re: driving (e.g. in a patient with cognitive impairment/early dementia).

It was the closest near me and the emergency room was a good experience. The guy behind the counter…read morechecked me in quickly and within 10 mins my name got called. Adriane was my first point of contact and he was great through the whole process! These things do take awhile and a lot of people coming. My main doctor was awesome I think her name was Lidnsey but I wish I could make her my primary care doctor she was Amazing.

I came in last night around 6:15pm after busting my butt on a new pair of roller skates. I landed…read moreon top my bent ankle, and while I knew it wasn't broken, I couldn't walk on it. We arrived to the clinic and my partner went inside to ask for some crutches so I could get inside, when someone came to the car with a wheelchair to assist me inside. I checked in on the tablet and filled out my info and was in the exam room within ten minutes. I first met with EMT Jay who was so kind and helpful (I was a blubbering and embarrassed mess). He took my vitals, checked the mobility of my ankle and foot and wrapped me up with an ice pack while I waited for the radiologist. Next, I was wheeled to the X ray room with Omar, who was comical, quick, and accommodating. We had to get creative with leg positioning as I was still in the wheel chair, but we got the scans done within minutes. He wheeled me back to my room and next I met with PA Vaishali, who explained to me that it was a very bad sprain and what to expect in the next few days. She explained what to do and when in order to help me heal faster. Omar came back in to help fit me with and orthopedic boot and showed me to how to put it on and off and how to use the crutches, he even explained the billing aspect of the crutches and boot, something I would have no doubt had to call back and ask about. Listen, I have had bad experiences in urgent care before, and this was not one of them. I know I went on and on, but spraining my ankle was really scary as I'm not used to being cared for (I work in childcare), but everyone I encountered made me feel safe and cared for and like I was gonna be ok.

Walked in after a 2 hour wait at home. I was turned away for absolutely no reason. They sent me to…read morethe Riverside location because they had "one attending." I was still first in line but was told I would have to wait an hour. It made absolutely no sense. They took way better care of me at the Riverside location so maybe it was a blessing in disguise.

Excelente atención y servicio. Sumamente profesionales y…read morecomprometidos. Ésto se extiende absolutamente a todo el personal. Muchas gracias y felicidades.

I went to this clinic as a new patient for a general wellness check. I also had some hip and back…read morepain that I wanted to get checked out. After waiting an hour past my appointment time, I saw the PA, who was nice enough but clearly rushing from appointment to appointment. I had blood work done and a follow-up appt was set up in two weeks to go over results. At my follow-up, I waited 2 hours and 45 minutes in the exam room before the PA could see me. She again seemed rushed and flustered. The first thing she told me after apologizing for running behind was that I could access my lab results online. She had little more to say about my lab results. It easily could have been addressed in a phone call, but we still needed to do x-rays because the machine was down during my first visit. Based on the X-rays that day, the PA ordered more blood work and set up a third visit -- this time with Dr. Graciela Leija. Between the second and third appts, I called the clinic multiple times, trying to get details on what my out-of-pocket costs would be so far. I was told the person who does the coding hadn't gotten to my paperwork yet and I should call back. The following week I asked to speak to the billing dept, and I finally got a call back a few days later. The person in billing told me there was no billing activity under my name and she couldn't explain why. This was after two visits, two blood panels and a set of X-rays. I asked the clinic if I could just do a phone call instead of a third appointment, but I was told they don't do phone calls. Even though I was concerned about what it was costing me, I went in for a third appt and met with Dr. Leija. I waited 1.5 hours past my appointment time before I got in for a bone density test and then another hour before I saw Dr. Leija. She spent maybe 5 minutes with me. It was her first time to meet/examine me. She had no questions for me, and I didn't even get on the exam table. We were supposed to discuss the results of the X-rays, blood work and bone density test results. Instead, Leija repeated information I'd already heard from the PA during my second visit. She said she wanted to refer me to a couple specialists and send in a prescription. When I asked more clarifying questions, she seemed impatient with me, and I didn't hear any clarity in her brief answers. She kept shuffling her paperwork like she was ready to wrap things up and get to her next patient. When I asked her about the bone density results, she pointed to the paperwork in my hand and said it's all summarized there. I could read it. When I told her my concerns about what all this was costing me, she said that was handled by a different department and shrugged her shoulders as she exited the exam room. After picking up the new prescription, I read the insert to learn about the drug and discovered I have two conditions that indicate I should either not take the drug or talk with a doctor before taking it. Leija would have known this if she had reviewed my chart for medications I'm currently taking or asked me if I'm having any dental work done in the coming weeks. My plan is to transfer all my labs, x-rays and test results to a more competent, trustworthy doctor. The one silver lining is that the Eastside Clinic lab techs and nurses are very personable and good at what they do. I hope they get to work for a physician who is worthy of them someday.

This is a great community clinic! If you can get Sydney Paige Greeenburg, NP as your primary care…read moreprovider, you'll be taken great care of. She really spends time to listen to my concerns and my ideas for my health. She had replaced my PCP on temporary leave, and I requested to have her stay as my PCP now going on over a year or so and my health has been improving and am always very comfortable talking about anything!! The medical assistants are nice too and you can tell they are treated well since they have been here quite a while.

A solid clinic. They are in network for my husband's insurance, so I have been going here for years…read moreat this point. All the staff has incredible bedside manner. I have never felt talked down to nor dismissed when I bring up concerns. They are great people. The doctors have been easy to talk to, and are willing to offer referrals if you feel you need one. I think in all the times I have come here only twice have I been called back significantly late from my appointment time. Normally I'm called on time or maybe five minutes after max. The front desk runs like a well oiled machine, and everyone is friendly. Oh! Parking can get tricky, but I can usually find a spot, give your self some time to park and walk up if you end up outside the parking lot.

Best help ever especially essence we need more like her working she is very nice and helpful and…read moreshe has great energy every time we come

From the smiling face at the front desk, to the friendly yet formal reception by the personal…read moretherapist within and finally the 1v1 work with Dr. Acosta this places leaves very little to be desired. I was expertly handled every step of the way and the results gained, with how easily it was to access this care, was something to behold. I'd recommend this place to most anyone experiencing physical pain and would set them out with the expectation their needs will be met and beyond.

I came in for a viral infection and Nurse Young was very tentative and compassionate while treating…read moreme. Nurse Young walked me through the process of my symptoms and guided me on what to do at home. I felt very comfortable while leaving knowing I was in great hands. Special shout out to the rest of the team as well ! Dr. Parvus, Rene, and Krysta

So, I initially thought I'd come here to express my surprise and gratitude for the care I received…read morewhen I first decided to come to Austin ER last October. I went to a different urgent care closer to UT campus on Red River, and when they were chock full of college kids, I decided an ER that wasn't attached to a hospital was worth it given the upper abdominal pain I was feeling. APD was there when I arrived, as someone had smashed through a window, but despite the delay, they were nice and got me back to a room, an offsite ultrasound tech was called, and I was given Torodol and told I had a gallstone that may or may not cause me issues in the future. Happy to have answers, and ready to go home, I waited to be sent home. So this is when in retrospect it all went downhill. Shifts had changed, someone else came to remove my IV. After "ripping the bandaid off" which was an IV in this case, and telling me they "couldn't let me go home with my insides on my outside", they wiped away the red chunks that came out with my IV and sent me home. No worries - I had answers and it was a nice cozy room and they had brought me a warm blanket. Fast forward to a few days later, a red streak started to show up on my arm, and I started feeling a muscle pain that kept me from bending my arm. A few google searches and texts to my NP of a mother in law later, and I knew I should probably get it looked at. My partner and I were going to the Mueller HEB the following weekend, so I decided to stop by and ask if I should be concerned. The front desk told me they saw that I had been in the previous weekend, and to have a seat and they'd get my arm checked out. The doctor told me the IV had cause a blood clot in my arm, I needed hot compresses, some motrin and an Ace Bandage. Thankful it wasn't something more serious, I walked to the front desk, and asked them if I owed anything - I was told "no". I was extra grateful they weren't going to charge me for follow up for something cause by my initial visit. Fast forward, I get a bill for over $600 AFTER INSURANCE for an ace bandage and some motrin, for something that was a result of seeking care at this institution and being told I owed nothing. Assuming it was some sort of mistake, I called the ER, was told to call billing, was told to call the ER back, that they would have to tag it as a follow up, and then I wouldn't be billed. Called back, was told it couldn't be a follow up if it was more than a day or two later, explained I was told I wouldn't be charged as it was because of the IV being ripped out of my arm that I came back in the first place. Was told to call billing again, was told to call the ER again, have been told two or three times a lead would call me. At this point, I experienced pain in my arm for two months that kept me from being able to extend my arm, have called/been told multiple times someone would call me back, have not received one return call but have been sent multiple bills. The last time I was told a lead would contact me was last week... this started last October. Honestly just looking to talk to someone who can make this right and feeling driving to the point of writing a review to get it sorted. Avoid if possible.

I had rotor cuff surgery March 2019 then I had partial left…read moreknee replacement in March then total right knee in Sept. '20 This is the best hospital I have EVER Ben a patient & I am 75. The staff from the doctors & nurses to the custodial stall are A+. Oh! The food is AWESOME! It's the Marriott on steroids & THE ONLY WAY TO GO.

Meh... I've experienced better is the perfect way to describe my visit. I scheduled an appointment…read morefor 3:00 PM on a Wednesday afternoon. I wasn't taken in until 3:30 PM. I get very anxious during doctor appointments so the fact that it took 30 mins to see me made my anxiety sky rocket. I'm sure they were busy, but it would have been nicer had my appointment been made at the time they knew they'd be able to see me. I requested Dr. Maria Perez. She was very sweet, she immediately made me feel comfortable as soon as she walked in. She asked all the right questions and was very personal which I actually appreciated. It made me feel like I was more than just another patient. She was great, I recommend her! As far as the office itself, it's very old and stinky haha. But I dunno, I guess most doctor offices are that way. I can't say that I'd recommend this establishment because I most likely will not be back, but I can say that if you happen to go here, Dr. Maria Perez was the best and I do recommend her!

Great doctors, but long delays in the waiting room. Expect to see your doc 45 min to an hour after…read moreyour scheduled appointment.

Private, calm and professional. Exceptional service, genuine concern and compassion. The clinic…read morefeels like a home or lodge instead of a medical clinic. While the feel is homey, the staff are all very professional. The clinic is consistently clean, the staff is always helpful. The owner is a local who experienced healing / relief from ketamine therapy. It impressed him so much he wanted others to experience it, too. I went from persistent suicidal ideation and urges to self harm to having all of that relieved by the second infusion. Ketamine is a miracle in my life. Austin Ketamine Clinic saved my life. Annette

Amazing group of medical professionals. Best ketamine infusion team in Texas. Highly recommendedread more