This business is under new ownership. We bought gas logs for our home and the first employee told me that he had no tools and was waiting on the other employee who was still in school and would be back later. They installed the logs but they did not screw the pipe tightly to the gas logs and therefore it was leaking gas. We had to call back to get them to fix the gas leak. Then we found out the next morning that they forgot to light the hot water heater. I called so that the owner would know that more training or a checklist might help the workers who come out. I was supposed to get a call back from the owner but never received a call back. The store is beautiful and it is tragic that the service has declined under the new ownership. read more

Buyer beware! I'm one to support local businesses whenever possible but American Lighting & Design in Macon is not one to trust. I had been considering gas logs for a while and visited their showroom a couple of times. Once I settled on a set I liked, I asked for the name and was told it was simply called "Deluxe Architectural Series." The set is actually called "Ponderosa" and made by White Mountain. Why is this important? It set the tone for a series of lies that followed that cost me hundreds of dollars in overcharges. As an educated consumer, I like to price compare online. Since I didn't have the real name of the product I was buying, I was unable to find it. I assumed it was a product designed for the trade and gave them the benefit of the doubt. I was charged $1,288 (on sale) for it. This is higher than what you can get it online for but I was able to justify it, again by the idea of supporting local businesses. What is not acceptable is all the overcharges for add-ons that the deceitful salesperson/owner convinced me were necessary. The log set at this price point already comes with a remote, he still charged me for a remote for $189, then convinced me I needed an upgrade; one with a thermostat for an additional $50. Remote cost: $239. Then there's the installation. Not knowing what to expect, I believed his story about an expert who would check the chimney, the flue, and everything I needed for peace of mind for $375. In addition, he charged $119.43 for a "kit" to bring everything up to code. In reality all of this was a scam. It took about 40 minutes to install (should have taken 20 minutes but the plumber was a talker). The "kit" I had paid for was nothing more than a flex connector and a valve, both available for less than $30 at Lowes. After speaking to my plumber he confirmed that gas log installation is not more difficult that installing a dishwasher and should cost no more than $175 with the connector and valve included, not $500! I ended up paying $2,000 for gas logs. After doing all the math, I was overcharged over $500 by this company. When I contacted them, they said I was paying for convenience of one-stop shopping! Avoid at all costs! read more