Empire AV responded quickly to my inquiry about setting my hard-of-sight mother up with a voice…read morecontrolled system in her new home. Eric was incredibly communicative and was able to get her on the schedule almost immediately. The install was seamless and he was incredibly patient with my mom in setting up the system. Very good experience!

Empire Audio Visual did a phenomenal job installing a home theater speaker system in my home. From…read morestart to finish, they were professional, prompt, and clearly experts at what they do. They offered thoughtful guidance throughout the process, worked efficiently, and left everything spotless. Best of all, the system sounds incredible--it totally transformed my space. Their pricing was very reasonable for the quality of work, and I wouldn't hesitate to use them again. Highly recommend to anyone looking for top-notch A/V installation

I use them for 3 of my properties. Very happy with their personalized service and the app and…read morehardware too.

Purchased a new home in McKinney and needed to get my dormant security system up and running for my…read morewife's piece of mind. Jason assessed our needs and delivered prompt and excellent service. I highly recommend Protectus!

Abigail and PJ were awesome! From quote to installation, I was impressed with her communication,…read morepunctuality and attention to details in perfectly mounting my 75 inch tv and connecting with a soundbar. She even provided recommendations for the wires I needed for my setup. I wish I would have done sooner and highly recommend her for all your A/V needs!

Abigail did a great job! I needed a TV and soundbar mounted, with a sub connected. Before…read morescheduling, she always replied to any message that I sent. When she did arrive, she walked through where I wanted everything mounted. She asked how high I wanted the TV mounted, how far down the soundbar mounted, and if there were any other things that needed to be installed. She was able to get everything mounted, wires ran through the walls, and all items set up. She provided me a great quote and did a great job! I have more projects that are coming up that I will have her assist with. Get in touch with her because Abigail will do a great job!

I already had a security system, but didn't want to lease cameras. Too much money spent over time…read morefor something that'll never be mine. I reached out to this company after reading reviews. I got a call back from Brian, who answered all my questions, and I decided to press forward. He hooked me up with Chase, the technician who'd do the install. Chase showed up for the initial assessment, and helped me make sense of camera placement, etc. When Chase showed up for the install, he was just as professional, and answered any additional questions I had. All I had to do was stay out of his way and let him work. He showed me everything I needed to know in terms of the camera app and made sure to walk with me to confirm camera views. A true professional. I had an issue with the software, and received an immediate callback from Dustin, who helped me clear up my issue. Really good experience so far all the way around.

***UPDATE*** Everything has been fixed, system is working…read morewell. Brett really did make things right. Unfortunately, they had a change with their team which negatively affected my experience. They worked with me to ensure I was satisfied, something you don't always see these days. Actually, I half expected them to write me off and cut my losses, thinking I could never be satisfied or something. The fact they stuck with me made me feel understood and trusted, so in return I feel I must do the same. They'll still get referrals from me, because I don't think those guys that screwed up my install work for them anymore. PS- if you can get Josh from Austin to do your install, I highly recommend!! I have had the WORST experience and DO NOT recommend this company. Feel free to tap my name and send me a private message, if you want to know more details. I can at least tell you who you don't want to deal with. This has been so frustrating, I'd hate for anyone else to have the same experience. All the other reviews seem a bit dated so maybe they have new people working because my experience was nowhere near consistent with the other 5-star reviews. The install started Saturday... yet two technicians and three in-home visits later... and one more "planned" for tomorrow... who knows when it will get done?! I honestly can't believe I'm paying for this. My home is less than 2 weeks old (brand new, just built) yet the technicians have managed to screw up my electrical wiring (no electricity to my master bedroom) and blew two transformers. The second blown transformer is why they've got to come out the fourth time. To top it off, the second technician committed to coming at 5:30pm but acts like it's an inconvenience and would rather come earlier. I get it, don't agree to it and have True Protection send someone else (don't accept the job). True Protection does not seem to care... gave me a free lock for my door - thanks, but this service still sucks! Brett said he is going to make this right with a third technician. I will update my review to reflect the final o

AJ was awesome to work with! He helped install my Ring cameras perfectly. Everything looks clean…read moreand flush. Super down-to-earth, great communication, and he really knows his stuff. He even suggested ways to improve my original setup. Polite, fair pricing, HIGHLY recommended!

Great team to do business with, they deliver what they promise. AJ is easy to work with and will…read morework with you on your timeline. Give them a call, you will not be disappointed.

Called and left voice message, Sent an email BUT no one replied. Taking my business somewhere more…read more RESPONSIVE to stat with.

Excellent Company! Allen came out promptly and fixed a faulty outlet that fried my microwave…read more Prices are reasonable and tech is friendly and professional. He is my electrician from this time forward.

Brian was recommended to me by a friend who had their home fully set up with extensive audio,…read morevisual a few years ago. Our wi-fi didn't reach into our yard or quite a bit of the house. We had added an extender, but that really didn't do much. Brian came by, scoped out the house and other technical stuff. I got a written bid the next day with a few options. We went with what he thought would do the best job. He quickly scheduled us and he and his team were professional, they wore masks and booties, they communicated well as a team and with me as needed. I would recommend them!

Since August 6, 2024, I have been reaching out to Yes Installation for help with replacing a…read morecamera. I received inconsistent responses until September 4, 2024, when I had to repeatedly call and text. Eventually, their Denver office dismissed me, claiming they no longer service my camera system, despite having replaced the cameras just three months prior. They even texted me that my camera system would be available soon. Now, they say they have no cameras because my system is "too old," even though it's a brand new Lorex system installed in 2023. After a month of inquiries, I received a sarcastic comment from the person responsible for ordering cameras, stating that they no longer service such old models. Why provide me with misleading information for an entire month? How can you claim not to service them when you just did three months ago? I strongly advise against doing business with them; you will only encounter frustration. I have text message evidence of our communication and wish I could have recorded our phone call, as it was both disrespectful and unprofessional.

They Installed a hik system in my house 4 months later nvr went out took 2 months to get it…read morereplaced. New nvr wouldn't log on because it needed to be programed. Couldn't figure it out after finally getting in touch was told how to do it. They new it had to be programmed but didn't tell me how until I kept calling. Now when you try play back it comes up system error. Not even going to try to get them to help as I know it will be a Hassel that I do not feel l should have to go through since the system is less than a year old. Customer service geta a 1 star from me. Now I will make do until I can afford to get a good camera system. Hik is junk.

The surround sound system, the blue-ray player and my TV that I have made a complete about face…read moreafter a visit by the tech's from Elite. They were very professional, on-time and knowledgable about my system. Had it up and running properly in no time. The cost was less than I had expected and lower than the Geek squad. If you have any home theater problems that need to be resolved call this co they are the best at what they do. Reasonable price too. Werner

Terrell at Premier Lighting installed a Lutron system with automated shades at our home in North…read moreRichland Hills. He listened to our needs, made sure we stayed on budget, and communicated throughout the installation. My wife and I found him to be a person of character.

As part of a big kitchen lighting and popcorn ceiling removal upgrade to our older house, Premier…read moreLighting Solutions installed 20+ LED can lights, multiple Lutron switches, under-counter LED lighting, and even installed our new chandelier. They worked in coordination with our painting and drywall company, coming multiple times to make their job easier and to minimize the time we had to live with paint and mess from the popcorn removal. The smart use of technology meant that there where no new wires or holes in our walls. Not only did we get some great new technology, but also saved money over a more traditional installation. Premier Lighting Solutions performed multiple smaller jobs to add all the existing lights in our living areas to our Lutron network, and now we have numerous options to control different zones and create moods throughout our house. All and all a great job.

I've known Matt for 10 years. We have done several jobs together, including my home and my parents…read morehome...and a number of commercial projects. Never had a contractor experience this good. If you need AV work, this is who you go to. Thanks so much Matt.

From the owner: Audio Video Solutions is a leading provider of home automation, structured wiring, distributed…read moreaudio/video, security, home theater, lighting, and more. We are committed to staying at the forefront of technology and catering to the evolving needs of our valued customers. With our expertise in installation, we ensure seamless integration of advanced technologies into your home. Our team specializes in home automation systems, allowing you to effortlessly control various aspects of your living environment. From lighting and security to audio/video distribution, we provide the necessary tools and controls for you to enjoy your home to the fullest. At Audio Video Solutions, we prioritize customer satisfaction above all else. We understand the importance of delivering exceptional service, and our dedicated professionals are here to assist you every step of the way. We take pride in providing top-notch support and guidance, ensuring that your technology experience is hassle-free and enjoyable. Whether you're looking to enhance your home theater or create a smart, connected living space, Audio Video Solutions has the solutions you need. Our team of experts is well-versed in the latest advancements in the industry and can help you design and implement a customized solution tailored to your specific requirements.