Love your trips. We love these day trips and always have good drivers. And loved all the trips we have taken5 star rating..

Old broken buses, no hosts as they were all laid off to save money, long trips stay in horrible hotels. This business has gone to heck and may now be out of business. read more

Would rate 0 stars if possible. Contracted with a non-profit music booster organization to transport a HS band program (over 130 kids, stuff, and families) to Indianapolis for Bands of America competition only to abandon them a little over 12 hours prior to departure. Thankfully band was able to ***independently*** secure last minute transportation otherwise all of the money raised and spent would have been wasted along with the hard work and dedication of the students, family, and staff. Do NOT use read more

We went on a college tour in April 2025, and this company was an absolute nightmare from start to finish. Day one: Bus driver was 3-4 hours late. Day two: Minutes before departure, we were informed the bus needed repairs. No help was offered--I had to scramble to arrange transportation, causing us to miss the college visit most students wanted, ruin our schedule, and lose money on deposits for other activities. The bus was still broken the next day. I had to hire another bus company, resulting in more missed events and chaos. On the final day, after check-out, our students were forced to stay in the hotel lobby for hours because we still didn't have a bus. The hotel eventually said they couldn't remain in the lobby, so students had to wait in a restaurant until the issue was resolved. I had to pay out of pocket for flights for chaperones and contractors, putting our nonprofit in a serious financial bind. Calls, emails, and even an in-person visit were met with excuses like "Bill's out" or "we'll have Bill take a look at this." After relentless pressure and legal escalation, they finally reimbursed the bus companies I had paid. A simple phone call saying, "we can't reimburse you" would have been acceptable--but instead, they ignored us on purpose. The most absurd part: they demanded that parents and family members remove their reviews. Meanwhile, dozens of other customers report the exact same issues. And as of today 9/17/25 I still have not heard from them and they have even started ignoring the lawyers. Do not use this company. Unprofessional, negligent, and completely unreliable. Their blatant disregard for clients and attempt to silence honest reviews is beyond comprehension. read more

Had a bus trip for the 25 of Oct to Nashville. In and and got the pick place on Meyers rd in ft Wayne in and we waited there for 1and 1/2 hours for the bus no show no call and no information on why very disappointed in the company how to talk to some one Monday about it read more

Our family was going on a trip with the high school band to Indianapolis. Apparently the company's insurance lapsed and they knew it when the trip was confirmed. They did not call, they sent an email at 2 pm the day before the trip saying the trip was cancelled. No call, just an email. The band director was up all night scrambling to find school busses to get the kids to their show. Don't use this company!!! I understand that things happen but this was ridiculous. read more

If I could give them zero stars I would. If you are a service provider and they reach out to set up a tour tell them no! They visited us in August of 2024 and have never paid us! They do not answer emails or phone calls. read more

As other reviews have said I would rate them a ZERO star. DO NOT USE! They canceled a trip 24 hrs. before we were to leave with NO reschedule. After 3 weeks I got in touch with them about reschedule or refund as it was their reason to cancel NOT mine. Was told I would get refund. That was late June early July, and it is now mid-November and I can't get anyone to answer the phone or respond. Are they really still in business??? read more

Recent Maine trip had no tour guide, just the bus driver which as can be imagined, lead to multiple issues. Unreasonable distance between scheduled stops which caused us to spend our last night in a flea bag truck stop motel. A little scary to be honest. We did get to see some amazing scenery in Maine but all in all could have been much nicer. We wish we'd have saved the money and gone with a reputable company. Sam read more

If you are a service provider DO NOT provide service. We performed an emergency repair to a bus broken down. It's been almost 4 months with no payment. Very untrustworthy company. read more

My National Guard unit was leaving Rochester MN and heading to Fort Johnson LA. This company was three hours late to pick us up. They showed up with 25+ year old buses. They had two flat tires on the way down... same tire same bus even. A second bus overheated and caused another delay. The driver got lost in Alexandria LA causing another two hour delay. The busses stopped at the smallest mom and pop gas stations on the way down with 115 passengers... not ideal. There were many very large trucks stops passed that would have been able to accommodate us better. The drivers crossed over rumble strips constantly and the other bus repeatedly saw their driver watching YouTube while driving. The busses were really dirty and the sewage from the previous passengers were still in the tanks. What was supposed to be an 18 hour drive turned into 27 hours.... We were nearly a whole day late to the training event we were taking part in. This company is far below par for any sort of transportation across the country. Update: somehow the same company was scheduled to take us home about 28 days after dropping us off. One bus showed up 45 minutes late and the other two busses never even showed up. We waited TEN hours for two more busses from another completely different company because American Heritage Trails decided to only send one bus for 115 people. Second update: the company that was hired by American heritage trails to assist has now abandoned us at a loves gas station in St. Louis. Stating they were only contracted to bring us here. Another American Heritage Trails bus showed up but yet they are still one bus short. The two drivers here keep saying they've been trying for three days to figure out where the third bus is and don't get any answers. 40 people and gear are still trapped here at a truck stop in St. Louis. Update: another company was contracted by American heritage trails to get a third bus to us and bring us home. This bus was substantially smaller and cause most of our gear to ride in the bus with us instead of underneath. We originally were supposed to get home around 4-6 am and didn't pull into our armory until 6:30 pm. Another day wasted because of their horrible logistics and customer care. read more

buses aren't up and running efficiently. bus stopped working with 27 kids on their way to national track meet and the owner didnt have a replace bus and stopped responding leaving the kids stranded for 10 hours finally found a backup bus and it too stopped working after an hour now the owner will not respond VERY unprofessional and unsafe BOOK ANY OTHER COMPANY FORT WAYNE IN read more

Disaster. Avoid this company. I paid for my son to go on a college trip and experience different campuses. The 1st driver showed up 4-5 hours late. The first campus tour was cut short because their bus had maintenance issues and the tour leaders had to find a new bus company. They had to find another bus company the next day because the maintenance issues continued. Lastly they were supposed to arrive home at a certain time and never left because "the transmission" went out. Eventually another company had to bring our students back to Indiana. What a joke of a company. read more

We bought three tickets in advance for the Reds/Cubs game in Cincinnati for last Sunday (5/25). This was a bus trip from Fort Wayne to Cincinnati, Ohio. Never received the tickets until halfway to the game. When we got the destination to pick up the bus at 830 on Sunday, we were told that they had two stops---one on Lima and one on Illinois road. We were at the Illinois road location, and when the bus arrived, were told the bus was close to full but that there should be some seats available. We tried to get on, and it was a "senior" event. 90 percent of the people on the bus were over 65, and were taking the inside seats (some sitting across from each other) so they did not have to ride the window seats. The three of us had to sit separate from each other the entire trip due to this--yet they had assigned seating for the game--go figure. On the bus, the woman who was "in charge" was stating that we needed to follow "rules" set by the park and went over them (i.e. no purses bigger than a certain size, pay by credit card). Then they passed along tiny bottles of water and some Hostess snack cake muffin. We had to stop in Sidney, Ohio, where we were told we had 30 minutes to get what we needed and get back on the bus or we were getting left there. Then the next stop was Cincinnati. Should not have taken four total hours one way from Fort Wayne to Cincinnati by bus (normal driving can get a car there in 2.5 hours--3 total) but we went on different routes around the area instead of straight on. The bus was dirty---windows were filthy, and the seats were terrible. The inside seat--you could lift up the handle for more room, but the inside ones by the window--the seats were tight, and had to manuever your knees/legs a certain way to get comfortable, which led to a long trip. Once we got our tickets (finally given after the Sidney stop, because according to the woman "she didn't want us to lose our tickets before we got there", we found out they were way high up (on the 500 level at Cincinnati--on nose bleeds---over first base. How does this make sense when most people were senior citizens, and some had to use a walker?? Anyway, got to the game, had assigned seats, and sat way up high. Game was good, but again, woman kept reminding us and telling us that we were dropped off on one side of the street, and that we needed to cross the street to meet the bus for the departure, and to ensure we got there in a timely manner (also gave phone number to call her). Once we got back to the bus, we stopped this time in Dayton at a Culver's (parked next door at a church). Culvers was so packed that people barely got served food (and some of us did not eat)--however, we were told Culvers was probably informed that we were coming, but when they went inside, employees were shocked at us bombarding them at once. We went from Dayton back, and we were in Ohio for well over 3 hours...went through Van Wert, and finally got to Indiana border 3.5 hours later (again took four hours or more to get home---why!?). Overall, driver was OK...had some close calls with semi trailers, and he seemed to be driving faster and passing people on 75, but outside of 75, driving slower than anything. Woman "in charge" was pretty much annoying...acted more like she was a teacher talking to students and treating people like kids instead of adults. This was our first bus trip as a family of three, and yet, we were disappointed in the entire trip. Then, after we got home, found out from other reviews that others had same issues with this group. Definitely won't be taking bus trips in the future, and if we do, it will be with another service. 23.00 tickets for the game, and 99 for each person overall. Definitely will drive next time to Cincinnati....I know I can get there and back a heck of a lot faster than the 11-12 hour bus trip! I should have known the bus trip was a senior effort when the woman kept asking if we wanted cough drops on the trip.....sheesh! read more

I have in past years taken bus trips with American Heritage Trails. Most have been quite enjoyable. To date our latest trip was a disaster. The trip for October 4 was scheduled to Nobleville and the Nickel Plate Railroad. The trip was rescheduled to October 14 and the itinerary completely changed. The bus trip was finally canceled. Refunds were promised if desired. My refund finally arrived in mid January. This was after I called at least 15 times. I was passed from one employee to another and finally spoke with Bill, an owner. If you choose to use this company, I highly recommend not sending your payment until one month prior to departure. That way you will be sure to not lose your money if something unforeseen should arise. I will not be using this company in the future or recommending them. I have in past years taken bus trips with American Heritage Trails. Most have been quite enjoyable. Our latest trip was a disaster. The trip for October 4 was scheduled to Nobleville and the Nickel Plate Railroad. The trip was rescheduled to October 14 and the itinerary completely changed. The bus trip was finally canceled. Refunds were promised if desired. My refund finally arrived in mid January. This was after I called at least 15 times. I was passed from one employee to another and finally spoke with Bill, an owner. If you choose to use this company, I highly recommend not sending your payment until one month prior to departure. That way you will be sure to not lose your money if something unforeseen should arise. I will not be using this company in the future or recommending them. read more

SCARIEST RIDE EVER! Much like Elizabeth's review, where to begin? On a school NYC and DC trip, our first driver was good. 2 hours in we changed drivers and that is when it went down hill. No sure if he (Lenny) was legally blind or what. He could not stay in his lane, constantly on the rumble strip, and that's the good stuff. We would see brake lights ahead and he would be accelerating, at the last possible moment he would slam on the brakes! We also had to make a special bathroom stop just for the driver, putting us farther behind schedule. Never used his blinker, ran lights and was constantly on his phone. On our return trip the drivers ran behind schedule, got lost, said they were 5 minutes out multiple times and then wanted to eat dinner before we left. If you value your life and the life of your children push your school to use a different company!! read more

Where to begin??? This company was contracted to shuttle my son's school's field trip to DC. The problems started when they promised charging ports on the bus and not all had them. The kids only had their phones for the trip to and from DC and had no way to charge them to contact family at home. One bus was so old it eventually died, but I am getting ahead of myself. That same old bus arrived with less seats than what was guaranteed. This meant separating previously assigned groups onto other buses and stuffing them full. Regardless, the trip departed more than 45 minutes late because of this. That same bus was an automatic, but was driven as a stick. Everyone of us has whiplash and continued neck and back injuries because of this. We arrived more than 90 minutes late and had to eliminate two things from our itinerary we paid for. The bus driver hit another vehicle on day two, causing the group to be delayed again. Another bus ran out of gas and a separate bus got lost and ended up at Dulles Airport instead of their previously scheduled stop. All due to driver error. The old bus pulled out into oncoming traffic twice and we had to slam on the brakes. One time sensors went off, we had to pull over, turn off the bus and turn it back on to get them to stop. One kid smashed his face into a TV because the bus was slammed on its brakes. Our driver also got lost twice going to our hotel. On our way home, one bus lost it's air conditioning, on a day it was 94 degrees. It stranded more than 40 kids at a gas station to wait for new bus. The old bus finally died a little more than one hour from home. We were to arrive home at 5 a.m. and returned at 7:30 a.m. The abandoned kids arrived after noon that day. Do not employ American Heritage Trails!!!! read more

Six of us took a one day bus trip/tour from Fort Wayne to the Arc Encounter in Kentucky. Over the years, I've been on a few bus trip/tours. This was the first with American Heritage Trails and by far the best I've ever experienced. The bus trip was a 5+ and the Arc Encounter was great. read more

My friends and I recently went on our first bus tour, and we can't wait to go again. It was a shopping trip to a place in Ohio we had never heard of. Not only was the location a fantastic find, but we didn't have to worry about traffic or parking. The bus was extremely comfortable and clean. The tour had a host that was funny and personable with everyone. She was even waiting in drizzling rain to point out the new bus pick up location, because of congested traffic. Our driver was excellent and easily maneuvered that big bus around. Obviously he'd been doing this awhile. It was so nice to chat and nap on the way home and not deal with driving after a long day. They even helped get our packages off the bus and always made sure to help us down the bus stairs. We can not wait to take more trips with them in 2020! read more

I am very familiar with this company after having taken many tours over the last 20 years. I can tell you that in the last 3-4 years things have changed. The shopping tours to the Windy City have went down hill. It used to be a great time. Now, it is still fun, just not a wow. The changes include: 1. They used to coordinate and designate busses for pick up in different areas, so when you went to a pickup stop you could get on the same bus as a friend that was getting on at another town along the way. Now, if you don't get on at the same stop, you can't make the trip together and must meet up after your arrival. I drive 30 miles to ride with my friend instead of being picked up in my hometown, and then have to drive 30 miles to get home after the bus drop off. 2. They used to have 2 drop off points. One at Marshall Fields (now Macys) on Randolph, and the other at Water Tower Place. Pick up was always at Water Tower Place. This made it so you could choose to walk one way down the Magnificent Mile, instead of the now down and back. 3. Earlier return times-used to leave Chicago at 7pm, Now we leave at 4:30. Not enough time to walk the Magnificent Mile down and back, and still have time for lunch. 4. Used to be served juice, water, and donuts on the trip up and no restroom stop on the way there--used restroom on the bus. I think most people like stopping on the way there. I would prefer to skip it. They now take 1 bathroom stop on the way up and 1 food stop on the way back. 5. The stop on the way up was not a toll plaza stop, so no large restroom, just 1 stall for 60 women--the quick bathroom stop took 30 minutes or more. 6. The stop on the way back was at Chesterton where many fast food places are within walking distance. I think I preferred the toll plaza stops with all eateries in the same location, and no long lines at the restrooms. 7. The cost has risen over the years and is almost to the point where it would be cheaper to drive ourselves to Chicago. 8. Getting to the busses--they are all getting very old, and need to be replaced. 9. This trip I was comfortable on the way there. On the way home we started with the heat on--it was 30 degrees out--and felt good after a day of walking on icy cement. Then someone must have complained they were too hot. I felt cold air running down the right side of the bus near the window. I thought someone had opened a window, although I don't think the windows are the kind that open. I put my coat back on. I tolerated the cold, even though I think the hot sweaty women should bring their own personal fans--not everyone is having hot flashes. After a few minutes my friend said her eyes were burning. I told her it was likely due to the exhaust smell from the cold air vent they turned on. We suffered the exhaust smell and the cold air for 45 minutes or so, then it stopped 30 minutes before we arrived back. Good thing, because it was starting to make me nauseous. 10. Remember when you take a bus trip that you have to suffer the other passengers and the tour guide. Our recent tour guide Pam, was pretty good, although she made changes to the itinerary when we arrived in Chicago late from the extended restroom stop. She tried to allow us an extra 30 min and the majority voted yes, while 2-3 voted no. We were told to arrive back at 3:45 for a 4 pm departure. My friend and I had trouble getting our check at a restaurant and were not at the bus at 3:45. Pam called my friend at 3:58 and asked where we were. We replied we were paying the bill and only 2 blocks away--a 5 minute walk. My friend was upset over the conversation, due to the tone Pam used with her--trying to make her feel guilty for holding up 3 busses of passengers all hellbent on leaving exactly at 4 pm. We returned as quickly as possible. The passenger in the 2nd seat--one who voted no--was very rude and commenting loudly. We could not foresee a missing waitress. Then, to appease the no vote people, instead of an eating stop, we had to get our food to go. I only had time to use the long line restroom, not time for any drink purchase, since I did not want to be the last person on the bus, lest I get a lashing from Pam. Some are very obnoxious, like the lady sitting in the 2nd seat, who complained loudly when the return time was a little later than advertised. She appeared to be alone, but maybe she was friends with the tour guide, Pam. There was some, not sure which ones, who were not flexible at all and the whole bus kowtowed to their needs. One has to keep in mind that travel times can vary due to weather and traffic, also injury, accidents, etc. If you have a hard and fast "must be home time" don't take a bus trip. My friend and I accepted the blame for Pam. As our public gets ruder, the trips have become unbearable, but for the brave they are still tolerable if one takes a chill pill. I am out of pills. read more

I am very familiar with this company after having taken many tours over the last 20 years. I can tell you that in the last 3-4 years things have changed. The shopping tours to the Windy City have went down hill. It used to be a great time. Now, it is still fun, just not a wow. The changes include: 1. They used to coordinate and designate busses for pick up in different areas, so when you went to a pickup stop you could get on the same bus as a friend that was getting on at another town along the way. Now, if you don't get on at the same stop, you can't make the trip together and must meet up after your arrival. I drive 30 miles to ride with my friend instead of being picked up in my hometown, and then have to drive 30 miles to get home after the bus drop off. 2. They used to have 2 drop off points. One at Marshall Fields (now Macys) on Randolph, and the other at Water Tower Place. Pick up was always at Water Tower Place. This made it so you could choose to walk one way down the Magnificent Mile, instead of the now down and back. 3. Earlier return times-used to leave Chicago at 7pm, Now we leave at 4:30. Not enough time to walk the Magnificent Mile down and back, and still have time for lunch. 4. Used to be served juice, water, and donuts on the trip up and no restroom stop on the way there--used restroom on the bus. I think most people like stopping on the way there. I would prefer to skip it. They now take 1 bathroom stop on the way up and 1 food stop on the way back. 5. The stop on the way up was not a toll plaza stop, so no large restroom, just 1 stall for 60 women--the quick bathroom stop took 30 minutes or more. 6. The stop on the way back was at Chesterton where many fast food places are within walking distance. I think I preferred the toll plaza stops with all eateries in the same location, and no long lines at the restrooms. 7. The cost has risen over the years and is almost to the point where it would be cheaper to drive ourselves to Chicago. 8. Getting to the busses--they are all getting very old, and need to be replaced. 9. This trip I was comfortable on the way there. On the way home we started with the heat on--it was 30 degrees out--and felt good after a day of walking on icy cement. Then someone must have complained they were too hot. I felt cold air running down the right side of the bus near the window. I thought someone had opened a window, although I don't think the windows are the kind that open. I put my coat back on. I tolerated the cold, even though I think the hot sweaty women should bring their own personal fans--not everyone is having hot flashes. After a few minutes my friend said her eyes were burning. I told her it was likely due to the exhaust smell from the cold air vent they turned on. We suffered the exhaust smell and the cold air for 45 minutes or so, then it stopped 30 minutes before we arrived back. Good thing, because it was starting to make me nauseous. 10. Remember when you take a bus trip that you have to suffer the other passengers and the tour guide. Our recent tour guide Pam, was pretty good, although she made changes to the itinerary when we arrived in Chicago late from the extended restroom stop. She tried to allow us an extra 30 min and the majority voted yes, while 2-3 voted no. We were told to arrive back at 3:45 for a 4 pm departure. My friend and I had trouble getting our check at a restaurant and were not at the bus at 3:45. Pam called my friend at 3:58 and asked where we were. We replied we were paying the bill and only 2 blocks away--a 5 minute walk. My friend was upset over the conversation, due to the tone Pam used with her--trying to make her feel guilty for holding up 3 busses of passengers all hellbent on leaving exactly at 4 pm. We returned as quickly as possible. The passenger in the 2nd seat--one who voted no--was very rude and commenting loudly. We could not foresee a missing waitress. Then, to appease the no vote people, instead of an eating stop, we had to get our food to go. I only had time to use the long line restroom, not time for any drink purchase, since I did not want to be the last person on the bus, lest I get a lashing from Pam. Some are very obnoxious, like the lady sitting in the 2nd seat, who complained loudly when the return time was a little later than advertised. She appeared to be alone, but maybe she was friends with the tour guide, Pam. There was some, not sure which ones, who were not flexible at all and the whole bus kowtowed to their needs. One has to keep in mind that travel times can vary due to weather and traffic, also injury, accidents, etc. If you have a hard and fast "must be home time" don't take a bus trip. My friend and I accepted the blame for Pam. As our public gets ruder, the trips have become unbearable, but for the brave they are still tolerable if one takes a chill pill. I am out of pills. This is a review of December 3, 2019 bus trip. read more

My son left his Nintendo Switch, plus many games on one of their buses after a trip. We tried calling within minutes of the bus leaving, but the office was closed. We called first thing the next morning, and was told the bus was already back out on a trip and there was no way to contact the driver. (How can the office not be able to contact a driver?!) The lady who took the call said they'd look. It wasn't until I was off the phone, I realized she never even took my name or number. So we called right back, and gave our contact information. We followed up a few times, but the best we got was "the buses are always checked after trips" and I'm doubtful there was ever effort put into looking for it. Very disappointed. read more

Beware of this company. I've been leading bus trips for 10 years and I just had two American Heritage buses for my DC trip and it was a disaster. I never write reviews but I'm doing this to hopefully prevent someone from having to experience what we did. The American Heritage buses that we had were dirty when they picked us up and neither DVD player worked. I specifically bought movies pertaining to the DC area and a movie on Gettysburg since we were stopping there also. Every time we went over a bump the movie stopped. So, money wasted. I rode on Bus 1 and my friend was the leader on Bus 2. One of the buses had 600,000 on it and the other had 800,000. I realized that they were the same buses we used 8 years ago!! Obviously they are not replenishing worn out buses. To make a long story short the two buses we left on were not the buses that brought us home. Both of them broke!! When Bus 2 broke we had to wait 6 hours while they figured out if they could get a mechanic. When it was determined that it could not be fixed, Bus 1 brought us to our next hotel, which was 3 hours away, no touring that day, then went back to pick up Bus 2 passengers who had been sitting at the hotel for 12 HOURS!! And, while they were figuring out if they could fix the bus or not, the bus driver of Bus 2 went into the hotel and bothered the front desk clerk to unlock the basketball court and he started playing basketball!!!! Unbelievable!!! Who does this?? During the night American Heritage brought a bus from Ft. Wayne to our hotel in PA. I rescheduled our Gettysburg tour for the next morning, we made it there, but on the way home Bus 1 broke along the interstate. A smell of something burning was filling the bus and everyone wanted off. So, this time Bus 2 brought their passengers to a shopping center, then came back to get us along the interstate. We had to unload all of the luggage and then load it onto Bus 2. This was an enormous hassle and I had several passengers that were having anxiety attacks. After we re-loaded our luggage we went to the shopping center, unloaded our luggage, again!, and the Bus 2 passengers re-boarded their bus, with their luggage, and started for home. Myself and Bus 1 passengers waited 2 hours for a bus from Elite Bus Line to take us half the way home, then we had to switch buses again, plus luggage, into another American Heritage Bus driven by Bill M., VP of the company. Now, you would think that when the VP of the company gets on the bus to drive you home, after all of the trouble we had experienced, he might take the microphone and apologize to the passengers, and possibly offer some type of compensation. But, you would be wrong. He never said a thing, just sat in the seat and drove!! We were supposed to get home at 5:30 pm, Bus 2 got home at 11pm and Bus 1got home at 1:10am! I've unsuccessfully tried to call American Heritage and talk to Bill M. I've left my number twice with no call back. Most of the time when I call he's "unavailable". Keep in mind this is the short version....We had to skip Hershey, PA, Bus 1 hit a car while we were in DC, the driver of Bus 2 had no clue where he was going, getting lost several times. He would ask passengers if he was clear to change lanes. The day after we returned home I had a passenger contact me regarding the driver of Bus 1 making inappropriate comments to her. I could go on and on and on..... But, please beware of this company, if something goes wrong, they will NOT be there for you! read more

Very disappointed with staff.We were going to the DC trip when canceled per covid. American Heritage sent letter out informing they would refund our trip money. I have been trying since Nov 2020 to get my refund. They sent mine on 11/06/20 but still have not received my wife's refund. I have left many messages with no response, not very good customer service. I talked with the owner Bill McKinley on 3/6/21 and he told me the check would be sent out right away,still no refund. I called again on 3/25/21and talked with employee Teresa and she told me Bill the owner or she would call me back, never did. I called 4/9/21 and tried to talk with Mindy but when I was informing her of who I was, she hung up. I called back again and she hung up right away. I would think a business of this sort survives on word of mouth advertising. I understand the covid issue with companies, it would have been nice to receive a call explaining there issue and I would understand, but that is not the case. I would not recommend traveling with American Heritage because they are not customer oriented. Very disappointed and still waiting for my refund whic they informed me would be sent out. read more

I have been on several tours and they're always fabulous. Everyone is always super courteous... the ride is safe and comfy... they even give you a little snack and water! I cannot imagine a more comfy way to travel! read more