Thank God for American Express. And would recommend to all
11-20-2015
I call Progressive for roadside assistance and I was not aware the insurance was going to lapse, but I was still within the time frame and insured. Unfortunately my car engine blew up, and was on the side of the road and a very bad thunderstorm. The only company that was able to help me. Was my American Express card, and they went out of their way to stay with me on the phone, the whole time. There was lots of accidents the tow truck companies was telling them the wait would be three to four hours. But American express told them they would pay extra to pick me up. After a few minutes I was called by the tow truck company, and was told I would be picked up in 15 minutes. Thank God for American Express. The tow truck company driver was very professional and courteous, call me when he was on his way, as well as when he drop my vehicle off. The best service I've ever experienced.
Thank You American Express Luis
PS: Even though I've never been late with Progressive. And never ever have not paid for my car insurance. And been a loyal customer, they chose to use payment in the middle of the night as hostage, instead of making sure that I was home safe. Knowing that they will get paid for the service. Progressive told me that they were regulated company and there was nothing they could do for me Thanks Progressive it's all about the MONEY AND NOT THE CUSTOMER. Doesn't care about the customers and only cares about the money, (What A Company). read more