Totally trust Evan with my Generac Generator. Services with just needed ad will keep your power on!…read moreMark B

Like the service I get from Evan. Please note the Westford location has moved to Ayer. The business…read moreis still open and doing well. Evan is a very likable, very thorough generator tech. Service is excellent.

Generator Pro of Nashua New Hampshire is a very professional organization. First, appointments are…read moremade same day, then confirmed, and a reminder is sent day of appointment. Technicial resource arrived on time, executed work as promised-with excellent customer service skills. Explained the problem and answered questions with simple detail. I would strongly recommend Generator Pro for general maintenance or electrical issues on your home generator.

They helped me without even needing a service call. Very professional and patient, answered my…read morequestions and walked me through the process of manually testing my generator; they'll be handling the annual tune-ups.

Matt is my go-to electrician whenever I have a job at my house…read more I recently hired Matt for the second time, following a good experience last year when he replaced a doorbell transformer on my electrical panel for my smart doorbell. Like last time, Matt was very responsive and professional while we coordinated the job. This time he was going to install a floodlight camera and replace some old and questionable plugs in my garage. Everything turned out great, and the price was very reasonable. I highly recommend Matt & Reynolds Electric Company!

Great initial work, but project left unfinished and unsafe…read more I chose Matt for an EV charger installation at my home based on a neighbor's recommendation. Initially, the experience was great: Matt was professional, polite, and offered a helpful solution (integrated load management) to work with my home's 100A panel. The physical installation was clean and completed on time. However, a critical safety component (a CT clamp, which allows the EV charger to reduce current so it does not unsafely overload my electrical panel) was installed broken. While the part was defective out of the box, it wasn't caught during the initial install. Matt initially agreed to return and swap the part, but he never showed up for our scheduled appointment. Since then, I have reached out over five times via call and text over the last two months, but Matt has completely stopped responding. Because the load management isn't functioning, I cannot safely use the charger to its full capacity without risking a panel overload. I am left feeling disappointed after being ghosted on a safety-related follow-up after an otherwise good start. I cannot recommend his services until he improves his communication and commitment to finishing jobs.

I have never had an issue with Cote Electric who serviced our generator for years. I missed the…read moreannouncement that they had become part of Heritage Home Services. I called Cote wondering why hadn't gotten by annual service contract renewal. They explained the change and told me about the Heritage Advantage Membership plan which provides discounts on repairs and purchases and discounts on maintenance. We signed up and had our first annual maintenance check since the change. Our service tech, Pharaoh, gave us a heads up that he was en-route, explained what he was going to do, how much it would cost and how long he expected it to take. He was very pleasant, completed the work promptly and cleanly. No complaints with the change to Heritage and will continue to use them for service.

Had a service agreement with COTE. Went fine the first year. Then, they were purchased by Heritage…read more Next year, no one calls. No reminder. No one comes out. I call to make an appointment and am told the price increased by over 50% (from $249 in March 2025 to $375 for March 2026). Is there a point to a service agreement if you still have to make an appointment and the price can increase by over 50% in one year? The answer is...nope. No point at all. So, I'm off to find a new service company. Here's some text from their contract (emphasis is mine): "Why should I sign up when I can just call each year for maintenance? If you call each year we will be glad to accommodate you and come and perform the PM for your generator. However, by not signing a contract you risk the possibility of a rate increase every year whereas A PM CUSTOMER IS GUARANTEED THE RATE FOR THE DURATION OF THE PM AGREEMENT (except for continuous maintenance which may be subject to rate increase). Also, PM customers are in our database and WILL NOT NEED TO CALL for PM service. A PM customer will also receive priority service, specifically when winter rolls around and we receive an increase in service calls. A PM customer will be charged a service rate of $105.00 per hr for any repairs needed, a non PM customer is charged $140.00 per hr" Note that they never called. And they immediately raised the rate. Can they do that? Yes, technically, because elsewhere they say this: "Labor will be at a rate of 80% of base rate, which is currently $140/hour and is subject to change without notice." So, yeah...they basically lie about the benefit of a service agreement and their agreement is entirely contradictory. I'd recommend you stay away from these guys. EDIT: They called me and told me that they had called to make an appointment and told me the date they called. I checked my phone (which is the number they told me they called) and my phone has no record of any call from them on that day. My text has no record of any text on that day. They also said that they had to raise their prices but offered me a comp service. I told them no thank you, as I found someone willing to do the service for very close to their old price. Therefore, I stand by my rating and review.

Jason and Sylvia entered our home and went right to the task. Both were professional and…read morepersonalable. The job was done promptly with knowledgable process.

I don't understand the math behind the senior discount. I was told I am eligible for a 10% discount…read moreper gallon of oil. It turns out Palmer's math is .02 cents per gallon. For every 100 gallons that calculates out to $2.00. The price per gallon right now is $4.09 . My math tells me that's .40 cents off per gallon.

I had a very difficult time finding an electrician. Even the couple I knew and depended on simply…read moredid not show up when scheduled. I looked on the web for local electricians with good reviews and found Steve. I set up an appointment and Steve was right there. He talked through the work with me and all the what if scenarios for the job. I received a quote very shortly after. We scheduled a date and Steve came and did the work. Is he the most inexpensive? No, but you pay for what you get. And in this case, I got exactly what I paid for - good service, the job done well, and a very organized transaction. Not to mention, Steve is very personable, which makes it easier. I have to say that, in all my time, I have never seen a contractor who is so organized in my life. I am a big believer in doing what you say will do and Steve lives by that. I will definitely use him again.

The electricity in an entire room (and then some) of our house went out. Before even scheduling a…read morevisit Steven tried to help us troubleshoot the issue. When it couldn't be resolved via text he scheduled an appointment right away. He came on time (even a little early, after asking via text, what a gem) and was able to troubleshoot and complete the repair within the hour. He was friendly, knowledge, and overall great to work with. As first-time homeowners we were relieved to have found such a great electrician. This team is prompt, communicative, and professional. So glad to have found an electrician we can trust.