I was there today, I needed inserts for my plantar fasciitis, a guy sent me to the basketball…read moreaisle, the lady there sent me back to the shoe area, I bought a pair , they have a very limited selection, nothing for fasciitis, just for comfort, I bough a pair, took it home and it one of them was broken, I took it back, went to get another one, still no other options, I said to the guy I bought this one and it was broken, I grabbed a new box, opened it and there it was, another one broken, he said I've never seen that before, he asked me if I wanted to order it on line but I decided that if 2 of them are broken they must be of poor quality, he said, yeah, you can go to ... this other store and get pair, so I did. Funny thing, he put the broken inserts inside the box and hung it back on the display. Ugh, really? I told him not to put it back, so I took it back to the front where I had left my original and the receipt, i got my money back and went to the other store to get the inserts, better quality and very similar price.

twice now, I have been told I could not purchase some shirts because technically they had not been…read morereleased yet to sell? WTH? why put them on racks if you can not buy them? Seems like they some leadership with some common sense. first time I understand- maybe a simple mistake to put out on the rack with out a release date but twice, c'mon people get your sh** together

The service was great and the store looked really clean. I was helped by a worker named Elma and…read moreshe was amazing, she provided the best service I'd ever received at this Famous Footwear. Y'all are dope.

From the owner: Famous Footwear is your place for athletic, casual and dress shoes for the whole family from…read morehundreds of name brands. It's a one-stop-shop for women, men and kids for brands like Nike, Converse, Vans, Sperry, Madden Girl, Skechers, ASICS, New Balance and more!With more than 1,000 stores nationwide and even more selection online, Famous Footwear is a leading family footwear destination for the famous brands you know and love. Check out the Famous Footwear website to pre-shop your local store's assortment, browse web only styles and find more than what you'll see in stores.Join Famous Footwear Rewards and earn points with every purchase, get exclusive coupons, get free shipping: both online and to-store. Find your next pair of shoes today!

Women's Nike Free RN Commuter 2017 Running Shoes…read more Purchased a pair of tennis shoes from Finish Line. Worst experience ever! Talked to customer service on August 31st, they sent me a return a label and told me that my replacement shoes were shipped. Shipped the damaged shoes on September 4th and they received them on September 6th. Still no replacement shoes! Called them again on September 10th, they informed me that the shoes have been shipped and I would receive them no later than Wednesday, September 12th. No replacement shoes on Wednesday! Called on September 13th, they've sold out of the replacement shoes and had to give me a credit on account. No email, no contact from finish line to notify me of any of this. If I didn't call me, I would still be waiting for my replacement shoes. Very disappointment with the customer services at Finish Line!

So Finish Line is a place to not only find hundreds of great shoes, but also a fair amount of team…read moreclothing and some really upbeat and loud music. It's kind of like a party when you walk in, and you surely can find some great deal that you've been looking for on that specific pair of trendy shoe for your kids. The staff are typically the 20 and under crew, but are typically very friendly and at least adequately knowledgeable of the products that they offer. If you're "coupon savvy", they offer a rewards club and you can provide your email for regular offers and coupons. I've been able to get them to price match other local vendors, but your mileage may vary, so be aware when you bounce in there for the deal of the century. Overall, we go here for a quick in and out experience and have had no issues at all, and get other shopping done at the mall at the same time...and stop by the Auntie Anne next door for a pretzel :)

I'll be honest, before this I'd never been to a shoe store. I always bought my shoes at Walmart or…read moreMeijer, but working on my feet all day in a hospital was killing my knees and feet with my new balances. I was greeted by Forrest and he was extremely knowledgeable and helpful. I tried on a bunch of shoes and we settled on one that they didn't have in stock. He had them shipped to my house. I was skeptical at first that I'd actually like the shoes but after breaking them in for a day they are probably the most comfortable shoes I've ever worn. I almost didn't want to take them off! The shoes get 5 stars and so does Forrest!!

If you love running, Gazelle is worth checking out. Their staff are super kind and knowledgeable,…read moreand they are glad to chat with you about all types of different gear. The prices are a little steep, but the customer service is top notch. They can be pretty busy, but the store is spacious and well laid out. It's always fun to browse and dream.

Very professional, very rude, employees on there phones, did not greet my son or me upon…read morearrival....acted like they are there for a check and that's it. This place will never get time or money from me again .

STEPHANIE STEPHANIE STEPHANIE. How are you a manager. Who trained you!?! You're tone with people is…read morebeyond rude. Young lady you must learn some grace and tact when dealing with customers. Coming in to receive a refund for an online order. Not sure where your hostility came from. Upon inspection she tells me that the shoes are Un sellable....? How? When I ordered them online tried them on in my home once. She says they had lint balls in them. They literally were still factory tied. Assuming I was there to just get money she not only had a hostile tone but was very loud and rude. I told her not to speak to me that way and she said I'm sorry that's how I talk...first off I am a customer... I do not care how u speak in you're normal day to day life. When you come to work especially in management, you have to become professional. Then she says yes ma'am over and over is a loud condescending tone. Offers me a gift card instead of my money back. The shoes were in perfect condition. The assistant manager who in my opinion should be running the store was kind and gracious and apologized for her behavior. Said the shoes looked fine to him but since it was "her store" he could do anything and to just send them back and I'd get my refund. Champs sports please don't allow childish wanna be ghetto disrespectful people to run ur stores. It just a bad look. This young lady should be demoted and re trained for her own sake and the reputation of your stores. I'm appalled how rude she was within one minute of the conversation. To any future customer... go in I dare u and deal with miss Stephanie ... it will be good like a scene from the Maury show... better yet she's like the "catch me outside girl"