Had the best experience here today. The sales rep Aileen was so kind and helpful, without being…read morepushy. She helped me find an outfit for my engagement photos and was very friendly. Also I was able to find a white body suit...that wasn't see through. Unheard of.

If I can give zero stars, I would. Staff here does not know what is customer service. HAD AN…read moreATTITUDE the entire time and could not refund my $$ back for my returns. One of the staff had attitude and was argumentative for a simple refund. She did not know how to refund the $$ to begin with and started to make FALSE statement on the store return policy. The returns I made were still valid from the purchase date, and did not past 21 days. The return policy was repeated many times to her, however, she kept arguing back saying , "refunds is based on the current selling price in store and can't give you the refunds based on what you bought." How can she not know the store return policy?! The store return policy stated, " Go to any of our boutiques with your item(s) and we'll be happy to refund the PURCHASE PRICE of the item(s) returned to your original payment method". It never mention anything on "refunds will be based on current store selling price." The return and refund should have been VERY SIMPLE, yet the staff was pretty IGNORANT AND WAS NOT PROPERLY TRAINED. She should not be working there ESPECIALLY not knowing the store policy.

Should not have to wait 45 minutes in checkout. Only 3 checkers. They were very nice but know their…read morecustomers wait

Very best customer service ever!! I had bought a pair of shoes for my son and a few weeks later we…read morenoticed that one shoe was a different color slightly than the other. I called to speak with Manger just to see if there was anything I could do without a receipt and they told me to bring them right in. They exchanged them for a totally new pair and provided fast friendly service!!! Awesome!!!

Went here to buy some shoes. Our sales associate, Rumaysa, was amazing and so patient with us. She…read morewas giving us good shoe recommendations and had a great experience because of her. 10/10 service. I will definitely be returning.

During my experience at Journeys, I was left very satisfied with my experience. The worker that…read moreattended me was named Rumaysa, she was very polite and friendly. She was really patient with me due to me being very indecisive. The manger was also very friendly and gave me many recommendations. They both left my experience very satisfied, I will definitely be returning to this location again.

I had been struggling for years to find my exact size and the right fit, and thanks to LaKeysha, I…read morefinally did! She was incredibly patient and never rushed me. She gave me plenty of time to look around while staying available in case I had any questions. At the end of my shopping experience, she also told me about the great sale they were having, which made my purchase an even better value. I left with high-quality items and was completely satisfied with my experience. Thank you, LaKeysha, for your professionalism, patience, and outstanding customer service. I will definitely be back and will gladly recommend my friends and family to come see you for assistance. You truly made my shopping experience enjoyable!

I visited this store recently and was disappointed with the customer service. When I walked in, an…read moreolder employee at the front did not acknowledge me, no greeting, no smile, nothing. As I browsed the store looking for candles, it also felt as though both she and a younger employee were watching or following me, which made the experience uncomfortable. I've had this same experience with the older employee every time I come into this store. I would add her name, no name tags either! What stood out even more was that when a customer walked in shortly after, the same employee immediately greeted her and asked if she was doing alright.

The ladies that work here are so rude! They never say hello or thank you or how can they help…read more.. never have a smile on their faces. Today one of the ladies saw me carrying a big box and didn't even bother to open the door for me just stood there and turned away .. very disappointed in the customer service at this store. Go to the one in Allen instead they are so nice there!! I dread having to come to this one at Firewheel ..

Product was okay. Ordered the curb side and the person never came. Soon as I called said was on the…read moreway, she put the phone off the hook so it would force me to come inside. Tiffany #511569 was the person who checked me out.

Called and spoke to Tiffany. Was trying to order online but get it at the store. Tiffany…read moreexplained how to do it, and what it means if that wasn't an option. Turns out they don't have the items I want in the store. She checks and there's nothing similar available, so I guess I will order online. But Tiffany was pleasant and helpful and VERY well-informed about the process and how things work. She also gave me the option of getting my item elsewhere and bringing it into the store, but that wasn't going to be convenient for me in this case...but it was a good idea and I applaud Tiffany for her customer service.

9:40 and the manager hasn't ent open yet I guess employees make their own schedule Tuesday may 26…read more2020 doesn't this fall under fall advertising aren't they supposed to open at 9 due to senior being at risk

I love this store!! Same stuff as Ross but cheaper! Great deals lots of selections and I won't shop…read moreanywhere else now ! I hit every one in the Dallas area! They could have more merchandise on their shelves but happy shopping there overall!!

Not quality in sales, suit, or service. I had an issue with an order and I was questioned multiple…read moretimes on whether or not I was supposed to be charged for a vest, and was given rude looks. Had to call 3 different stores to find out whether or not they charge for vests if you specifically ask for NO vest. Paid $263 for one suit. Had a stain on it. Then I pick it up, show them the receipt and they mention that I asked for an express delivery date when I got fitted. (2 days earlier than the rest of the party) meanwhile the suit arrives 5 days earlier than the "express" date that I paid for...? $60 express payment! Useless market/scam tactic. Just buy a suit... but not from here. Never renting again.

FYI. If you have a Saturday event they will expect your rental back the next day or you will…read morereceive a $20 late fee per day. No negotiation.. don't plan a next day leave for honeymoon & have family return Monday or you are screwed out of $20. 1000% they know their hours on Sunday suck (11-6) so they do this to add $20 to the already $300 tux/suit rental. SCAM! Go with a local company, they will work with you on the return days and price. Everything is built to order and most the time you can buy the tux/suit for around that price or only a little more.