I love Catos in Chester, VA ; the main reasons are the employees speak, very well mannered, greet…read moreyou and smile. I have shopped at Catos ( about 20 + years ) rotating between Chester and Colonial Heights , VA I love the clothes. It's my favorite place to go to. I prefer the Chester location because of the friendly environment. They are just so friendly and vibrant. You just want to stay in the store a few hours. They come and check on you and asking do you need help, or if your arms are full they ask to take your clothes up front I despise the Catos in Col Hgts. Sorry to put it on this review; I tried to give them their own but it wouldn't go through. They never speak or greet you in any way. I have been in to the store about 30 x last year and no one said one word, until I went to pay then two of them had the audacity to ask did I find everything I needed. Huuuuhhhh, what ? Why wasn't this address earlier by opening your mouth up and speaking. It is so rude. The customer service is 0. If you do not want to be around the public go get an in home job. Courtesy goes a long way. The clothes are fabulous. But, I am not going to buy from you and I am being ignored the whole time ; until I am ready to purchased. This is not my first review. I have come on this forum a lot about that place. Respect is a powerful word. I am truly irritated. Well you all can learn from your sister company ( Catos in Chester, VA ) is genuine in every aspect.

I love that they carry a variety of sizes! They separate the…read morestore XS to plus size. You don't have to dig through racks to find your size. You just go to the section you need! The store is clean and very organized! The one thing that upset me was that as I was buying a jewelry set (Necklace with ratings and a matching bracelet. Only one left too!) we noticed the bracelet was missing. They allowed me to purchase it, but didn't offer a small discount on it. I've had several stores in the past take a couple dollars off. I'm not letting it stop me from shopping there! Still a nice place!

I stopped in looking for some shoes for my granny. She loves Sketchers. I was greeted upon entry &…read morethe store was very bright and clean. Each row was organized and it was easy to locate the row with her favorite shoes. There was so many pairs. She'd be in Sketcher Heaven. Lol. They were around $55. I wish they offered some sort of coupon, but they didn't. I checked out very quickly and the cashier signed me up for their rewards program. She didn't ask. She just did it. I'd definitely go back.

I really enjoyed my experience here. The workers were polite and patient. They had a whole lot of…read moreoptions! Overall I loved my experience and I recommend visiting and buying a pair or two

This JCPenney was so organized and so many people working. The associate stocking the underwear was…read moreso helpful to me by measuring my size to pick the right bra size. She chose different styles for me and brands to see what worked best for me. I honestly felt like she went above and beyond to help me. There was a variety of clearance that I happily chose from. I love Jcpenny and can't wait to be back.

I stopped by to check out their Petite section for my granny & ended up picking up more than I…read moreplanned to. The store was neat, tidy, & clean. It was easy to find what I was looking for & then some. They even have husky/plus kid's section with cute clothes for kids. Yayyy! The store following social distancing protocols & masks were required. Some of the doors were blocked off forcing you to only enter/exit through certain ones. The only issue is that it was hard to find somewhere to checkout. With a million registers throughout the store, I only saw 2 places to checkout. There was quite a long line when I got there, but I'm glad to have gotten the cashier I did (associate #0076). I can't remember her name, but she was very efficient & got most of that long line taken care of while the other lady was as slow as molasses. She was very sweet & funny. Because of her, I will definitely be back.

I have never been in this store before and was surprised when I walked in. As I was on the great…read moreshoe hunt with my granddaughter. So while my granddaughter was looking at all the different shoes, I figured I would have a look also. Well I was impressed with their selection of shoes and their prices too. I found me some shoes for $25 which is a good deal, but I was there for my granddaughter. And speaking of her she wanted to look at the rest of the stores in the mall. Dang I just might need them new shoes now. So after we looked at the other stores I'll be back here to get those shoes I want. All of the other stores wanted from $50 to $89 for those shoes.

The biggest Shoe Department I have ever seen! This Shoe Department is located in the Southpark…read moreMall. They have a large selection of reasonably priced athletic shoes and some cute flip flops (which aren't that easy to find in September!). They also had a separate area with clearance items. I will return!

I love this old navy so much, they always have the best deals for my kiddo. The store associates…read moreare always helpful. Edith helped me today 1/16/24 and she was the absolute best. I can't wait for March to use my old Navy Cash.

When I arrived, an employee greeted me immediately and asked what I was shopping for. I said I…read morewasn't sure, so she told me to let her know if I needed help and gave me a basket. I overheard her ask the next customer what they were looking for. When they said men's shower gels and lotions, she directed them right to that section. I thought her friendly, bubbly personality was great customer service. Every time I've visited, it's been bustling with people, yet I've always found B&BW to be mostly organized. B&Bw always seems to have some sort of special offer available, which is great during the holiday seasons.

It was a woman with red hair, glasses, and numerous tattoos on her arms (I don't know her name.)…read moreShe was being passive-aggressive and trying to make her point about why we hadn't done something in a snarky tone. She raised her voice from the back of the room towards the front, directly addressing me and my boyfriend. It was just unnecessary and rude.

I went back to this location on 5/4/21 to make a return for an online purchase I made. It was right…read morebefore the store closed (around 7:35 pm). As usual, there was a staff member eating/drinking at the counter. That must be the norm. I give her a pass because at least she spoke when I came in. She stopped what she was doing to handle my return & it didn't take much of my time. I went in for that one thing & was in/out in less than 10 mins, and I was the only customer in there. I just wish that they would eat/drink in the employee area and out of the customer's view. I just think that's unprofessional. Masks are required & distancing is suggested. The store was tidy & being cleaned as I walked in. I would go back if I had a return for sure.

my cashier was absolutely amazing she was so sweet and helpful I really appreciated her helpread more

This store caters to curvy (plus size) women, and I believe their sizes range from 10 to 30. The…read moreprices are a bit higher than I'm used to paying. I was looking for shoes, but unfortunately they didn't have what I was looking for... so maybe I'll just shop online. The sales associates were super helpful and answered a few of my questions.