They have good stuff in there but they steal my friend had dropped her wallet and someone who…read moreworked there had took it and lied and said she didn't know but it's okay now the lady was older just be careful where you put your stuff and don't leave anything cause it will be gone and no one will give it back

I am new to simply 10 this is my second visit and the manager and worker are extremely helpful they…read moreare doing an amazing job with being able to maintain the store and provide great customer service. I will definitely be back!

The store is small and jammed packed with fixtures that makes it difficult to maneuver throughout…read moremost aisles with a shopping cart. However they had great selections and the staff were all extremely helpful and friendly.

While this store has a large selection of shoes (more for women, than men) and some accessories at…read moregreat prices, they were out of the size that my friend needed (perhaps due to the, "Sale, Buy 1, get 1 at 50% Off" (I do hope that they meant a pair and, not each shoe. LoL) :-( Fortunately, we were in the area, so the trip wasn't a total waste of time.

Lots and lots of shoes. Really great prices. The associates are very helpful and friendly!read more

Marissa and James were great. Very patient and informative about the products and deals.read more

I pick up orders from this store frequently and they are so professional. They also go out of…read moretheir way to help customers. I had a pickup today, 11/10, and could not enter the sore due to injury. The manager came out and delivered my order. I know that is not done usually, but I was in pain. He happily came and gave me my order. I will continue to pick up and shop from this store. Thank you so much James for your help!!!

The person working there was really attentive and pleasant. She offered to check stock and made our…read moreshopping experience really enjoyable.

Oh my gosh what a VERY helpful and friendly staff!! Lyssa, Christian and Link were so great!! They…read moreHelped us find clothes to try on and figure out what size was needed after trying them on. They gave us expert style advice and ordered what we could not get in the store! We love Hot Topic in Macon, Ga!!!!!

Located at the Shoppes at River Crossing, next to Bonefish Grill. As many times as I've been to…read morethe surrounding stores, I'm shocked that I've never noticed this place before. I went in today after seeing an ad on Instagram. My salesperson, Jamel, was very kind and knowledgeable regarding their product- 3 Step System. It's possible their system has its benefits, however it's not exactly what I was looking for nor was the price point what I expected. My quote was about $1,900!! I would be more comfortable with this price tag if these were custom designed or reviewed by a Podiatrist, not just a sales rep. They do have several payment options if you're interested. If you're in the market, check them out.

Called ahead and asked if they had a way to check pressure points/ areas of concern and was told…read morethey could which wasn't a lie. They were able to do so and super nice. However this is not a shoe store which is what we were expecting. The salespeople were really nice and knew their stuff. But the issue arose when we realized it wasn't a shoe store and was for an insole system instead. They do not do returns but will exchange insoles as needed. For three insoles I was quoted $1,500. I told them I wasn't able to afford that and was told they could do a soft check on my credit. After looking up reviews online I learned that they give your information to a third party company that runs your credit. The people were wonderful, don't get me wrong but the product cost was unbelievable. We spent almost two hours in the store because it feels like a sales pitch and they try to get you to stay. Giving three stars because the staff were wonderful but I'd stay away unless you're explicitly looking for insoles, and be prepared they won't tell you a cost until the very end.

Downtown opticians has horrible customer service do not do business with them! I took my kids…read morethere since one of my kids was having difficulty seeing the board at school, they were not particularly welcoming to me or my 2 kids. The optometrist was also not particularly friendly. (We had previously been to Primary Eyecare just across from Downtown Opticians and was used to friendly courteous service, but was not able to get an appointment soon enough). When it was time for my son's contact lense fitting the lady helping him was very impatient with him even though she knew it was his first he was wearing contacts. She was getting frustrated because he was not able to put the contacts in quickly enough and it was getting late in the evening so we came back the following week for him to learn how to put the contacts in. Once again, the same lady was there and offered the same horrible customer service. She actually said in a very rude dismissive tone "you came at a bad time to do this because we are very busy right now". At this time there was only one other person in the store! I was shocked and thinking doesn't she realize I am a customer and I am spending my hard earned money with your company! I was not planning to place the order for contacts with them but against my better judgement I did. I was told they would be in within 7 days. After almost 2 weeks passed I called to inquire and was told they hadn't come and they were not sure when they would arrive but would call me when they came in. A few days later I called again and spoke to Rachael still no contacts, so I politely said "please refund my money I will order it somewhere else". (I ended up ordering them from Sams Club and saved $30.00 and they were ready for pick up in 3 days) Instead of refunding my $100.00 she debited another $100.00 and didn't even bother to call me and notify me of this incompetent error! I later found out while I was checking out at Walmart and my card declined!! I was extremely upset. No manager or anyone from this company has since offered any apology. But if I can save someone from having to deal with these rude incompetent people that's justice. Maybe they are not familiar with the expression "bad news travels fast" I will also report them to the BBB.

wendy m. did you ever end up getting both 100 dollars back?…read more I'm quite surprised because every time I go I always get real good customer service and they are always really friendly. Perhaps you may have misinterpreted their tone? It's hard to believe they were that rude. I have been going there for years. The doctor is always really nice. They usually tell me if the contacts are going to take awhile to come in. They always send me home with a trial pair.

Located in the North Macon shopping plaza. This was my first time in the actual store. I had to…read moremake a return because the online center sent me two right shoes. The associates in store were very helpful and friendly assisting with my return. I ended up making a purchase because some Nikes I had been eyeing were on sale for $85!! Definitely recommend checking them out.