If I could give 0 stars, I would. Absolutely horrible people, terrible customer service, and basically robbed us of our money. Brand new dock is in terrible shape, which we had to wait for almost a year! Some rude woman kept promising they'll do the dock by the end of the week for a very long time, which is completely absurd for the amount of money we payed for the flimsy dock. Never trust these people with your business. read more

I do not understand how they are still in business. I have been calling them three months (March to June) at least once a week to put our deck for the summer. Every single time the rude women on the phone was saying: this week we will do that. It is June and they never came to do the job. At the beginning of June they stopped answering my calls at all. Lying incompetent ignorant people. I hope they will be out of business soon. read more

In our search for a pier to replace the broken pier we had at our vacation home, we visited this place looking for what they offered. There were plenty of examples of pier sections on display outside the small building that somewhat resembled a small used car dealer's trailer. We showed up on what appeared to be a busy weekday afternoon. A couple other customers were walking around and one other customer was standing inside. We never got as far as being able to ask the salesman inside to talk to us. We stood by the door and he waved us off while he spoke on the phone. For a busy day, I was surprised to see only one person on duty and to be dismissed that way. I took a little more time to examine the piers on display to see if they were worth waiting for. Honestly, the materials and assembly were average at best. We walked out with no quote or explanation about their pier offerings. Other people still stood around waiting as well but I felt not worth the wait at that point. We walked on to the next pier dealer, Docks n' Moor, just a short distance away. read more

Friends recommended them to put in our pier for the summer. Called them in mid April to set up install. Was informed that there was a delay due to the cold winter. Friends who live about 5 miles from me had their pier installed by them the week of 5/7/18. Called again on 5/14/18, and was told that they were still behind, but would work to get it installed by Memorial Day (5/28/18). Based on conversation, it seemed like they had lost my request for an install. Gave them all the information again! Called on 5/24/18. Still not put in. Couldn't guarantee put in over the weekend. So, here it is Memorial Day weekend, and no pier in yet. Cancelled order. I will do it myself. Lots of lame excuses and lack of follow through read more

I really can't rate them because I have yet to do any business with them, and don't know if I will !! I called on the phone and the person on the phone was not helpful at all. I went there in person, a 55 mile drive. I wasn't getting anywhere with the sales person, I think he was the same person I spoke to earlier on the phone. I finally asked if they had someone that could come to my home and see what needs to be done and can give me an estimate. He said they had and would be contacting me when they would be coming. Three weeks later on Monday someone called to say they were on their way, and asked for directions. Ten minutes later he called and said he couldn't make it that day, but would get back to us later in the week. Today is Sat., and we have not heard from them. I am concidering going some where else. It has been one month and still waiting !!! read more

If I could give NO stars i would. RUDE, INDIFFERENT and INCOMPETENT. We set up delivery of a new boat lift, drove 350 mi to be at our lake home on delivery day...called the day before just to confirm. Were YELLED AT by the manager telling us there were other orders in front of ours, he had no manpower to meet our delivery, and had no idea when we'd get our boat lift. Considered cancelling our $3,000 purchase at that point (wish we had). After much consternation we agreed to pick it up ourselves at 10 am on fri 6/9. We purchased tie down straps, and dragged our trailer to their facility at 10 am fri 6/9. When we got there we were met by the salesman who informed us they "ran out of bolts" and they were on order. They volunteered to load the partially complete boat lift on our trailer so we could take it, and call us when the bolts came in. So we're now the proud owner of a brand new but currently UNUSABLE, UNINSTALLABLE boat lift ( and no idea when it will be). Unbelievable. Being one of the few dock/lift dealers in the entire UP of Michigan must give you the right to be RUDE, INDIFFERENT AND INCOMPETENT. read more