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    American Cleaners

    2.2 (11 reviews)

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    Ruined brand new draperies. We brought 4 draperies panels to American cleaners to have the taken up. We asked for them to be uniformly taken up 6 inches. What we got back was nothing short of amateur hour. Each panel was altered to a different length and some were not even from one side to the other. Customer beware, I will not be using them in the future for anything. Just a quick update, after confronting the business about the job they did we were informed that because the drapes were a little older(less than a year) they had depreciated in value and they were unwilling to offer a full replacement value citing the parallel to a new car being driven off the lot.

    Before and after American Cleaners ruined our comforter

    We asked American Cleaners to dry clean a custom-made comforter. Debbie Darnell, the manager of their Aberdeen location, recommended laundering the item since it had some organic puppy stains. She assured us that they do this all the time, that it would be laundered in cold water and hung to air dry. Our comforter is ruined. It has shrunk by several inches causing it to not lay flat on the bed at the edges and it looks like it has been through multiple wash cycles. We have a photo where you can see this clearly. American Cleaners has accepted no responsibility. They did refund the amount we paid for the cleaning but gave us a letter stating that this was a problem of the fabric manufacturer. We are recommending to our friends that they no longer utilize American Cleaners for their dry cleaning or laundry needs.

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    3 years ago

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    3 years ago

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    4 years ago

    First time customer. Fast, friendly, clean clothes at a reasonable price. Will go back again.

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    5 years ago

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    6 years ago

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    8 years ago

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    8 years ago

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    7 years ago

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    9 years ago

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    7 years ago

    Just a note that this business is closed daily for lunch between 11:30 and 1:30 - why bother if I have to adjust my schedule to fit theirs.

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    14 years ago

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    Valet Cleaners

    Valet Cleaners

    (4 reviews)

    I brought in two bedspreads for dry cleaning. Knowing that local businesses prefer cash, I tried…read moreto pay with a debit card, announcing that it was a debit card. The cashier processed my payment as credit, resulting in an additional charge of $2.96. I questioned the charge, saying again that I had presented a debit card, which should be considered the same as cash. The cashier said they processed all cards the same way and would not back down. She didn't seem to recognize the difference. It's a little thing, $2.96, but I believe the service has slipped with new management. I will not be back.

    I brought a 1,400 tuxedo and shirt to Valet Cleaners in Southern Pines as we normally do. Given…read morethat a tux is not something you wear every, I did not immediately notice the damage. The coat and pants had some red chemical stains that went through the fabric and the shirt had a hole in it. As I am getting dressed for an event I noticed the damage and contacted the clearners the following day, where I was advised to bring the garments in for inspection Upon arriving at Valet cleaners, we were immediately pointed to the manager and a sign that shirks any responsibility after the garments are taken off their premises and after a certain period of time. I stated that we bring a lot of garments weekly and that I trusted them based on our satisfaction with their service. Our bi-weekly bill is around 70-120.00. At that point the lady at the counter stated that she would send the items to the manager and give me a response quickly. After two weeks have passed, I contacted them and this is when insult meets injury. They were only willing to pay a total of 300.00 for a 1400.00 outfit. They based the refund amount on the cost of cleaning X 10. Told them it was unacceptable and that I would be reporting them. They nonchalantly dismissed me. The case is now with the BBB. Be careful with your expensive garments as you are taking a gamble with this company. We have since changed to American Cleaners who so far have been great. I would stay away from these people at Valet Cleaners in Southern Pines.

    American Cleaners - laundryservices - Updated May 2026

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