The crew from Full Service Chimney truly is one of the best in the industry. Communication is very…read moreopen, with a highly responsive team, no matter the day/time. It is true that you get what you pay for. While Full Service Chimney might not be the cheapest option, they do a fabulous job with great attention to detail in a timely manner. Thank you to Chris, Shayne, and the rest of the team for a job well done. Now, we just have to wait for the spring rains here in Kansas City to ensure that the repairs alleviated our issue of water coming in the chimney.

I am sharing my firsthand experience with this business to help other consumers…read more In late April, I hired them to inspect a water leak located where the mantle and tile meet near the fireplace doors. They diagnosed the issue and recommended replacing the chase cover. Based on their expert recommendation, we paid them $2,625 for the replacement. Unfortunately, during a heavy rainfall in early July, the exact same leak returned. We called the company back, and they sent out the same technician. During this second visit, he performed a water isolation test between the siding and shingles. This test successfully proved the leak was coming from that specific area, which I have documented in the attached photos. Looking at the documentation they provided me, a clear contradiction stands out: *First Report: Listed the flashing condition as "Fair" and recommended the $2,625 chase cover. *Second Report: Listed the exact same flashing as "Poor" and resulted in a new quote of $7,100 to fix the actual source of the leak. Because we paid thousands of dollars based on an initial inspection that failed to resolve the issue, I am in the process of filing a formal complaint with the Kansas Attorney General's Consumer Protection Division. I highly recommend potential customers carefully review my attached, redacted inspection reports and photos before hiring this company. I have attached pictures of the reports and quotes on google. UPDATE: OWNER of full service chimney co., Thank you for your response. I have reviewed call recordings, transcripts, and read your email. Let me be perfectly clear: attempting to deflect accountability by implying a communication disconnect between my husband and me does not alter the physical evidence, your own written reports, or the signed contract. You have explicitly confirmed our case in your own email. You stated: "Our repair technician noticed that once the chase cover was removed, he was able to see from the inside of the chimney that the flashing showed signs of allowing water in." If your repair crew saw active flashing leaks and visible wood rot while the chase cover was off, re-assembling the chimney, taking our $2,625.38, and leaving our home to suffer structural water damage for another two months is the absolute definition of a negligent repair. Furthermore, our signed contract explicitly mandated: "While the chase cover is off, we will inspect the areas we can see around the roofline and flashing for water entry." Your team completely failed that contractual obligation. If they performed a proper inspection as promised, work should have been halted the moment the old cover was removed and the rot was visible. Instead, your company chose to finish an ineffective repair, collect our money, and wait until July to present an outrageous $7,100.85 upsell to fix the actual issue. Pointing to boilerplate fine print about a "1% surface area" to excuse an aggregate failure to stop the leak we hired you to fix is completely unacceptable. We will not be bullied or manipulated into paying $7,100.85 for your company's failure to properly diagnose this in April. As requested in my previous email, provide the line-by-line itemized invoice for the April work and the itemized breakdown for the new quote immediately. We are currently acquiring competitive estimates from licensed roofing and siding professionals in Overland Park, and we have fully initiated our complaint documentation for the Kansas Attorney General's Consumer Protection Division.

If you are looking for a five star company to do excellent work from the initial bid to the…read morecompleted project, Chimney Medic is the company. We had them rebuild the chimney from the roofline up, waterproof the brick and install a very cool critter-proof cap. Communication was excellent- it's nice when a company actually listens to your needs- the bid was fair and reflected some excellent ideas we would never have thought of. Eric showed up on time to do the job and worked efficiently, even when confronted by a raccoon in the chimney we didn't know was still there. We got all the explanations for every step of the repair, clean up was spotless and the price was quite affordable. We will be using Chimney Medic again and highly recommend them.

There is only one word to describe this company . . . Awesome! They work with you to schedule an…read moreappointment convenient for you. They call to let you know if they are running behind with a new expected arrival time. My technician remembered we had a cat and closed the fireplace doors so she wouldn't get covered in soot. Polite, reliable, respectful and thorough. Highly recommend!

Jeremy's crew with Parker Chimney is hands down the best chimney service we have found over the…read morepast few decades (and we have tried many!) They are reliable, affordable, and consistently provide excellent service from year to year. Highly recommend!

Excellent, professional service. They go the extra step to make sure your chimney is safe and…read moreready to use.

I don't like writing negative reviews but what was done to me everyone should think twice before…read moregiving this company a down payment. He Gave me a start date and had multiple excuses every day as to why he couldn't make it . Then 4 days later this is what I got the wall Is 3" out of plumb and wavy , there is not enough mortar in the Joints. To make it even worse he wouldn't fix it or give my money back I'm now taking legal action yes this is ever home owners nightmare!!!

We had a flagstone patio made by this company. The owner, Donnie Grabowski/Nasgowitz, is…read moreunreliable, not accountable, took our money, will not honor his 10 year warranty and did not finish the project. I would never recommend Donnie to do any work for anyone!!!

We were first time home buyers in November 2013. We followed our realtor's lead on inspection…read morecompanies. We had GLI do the inspection, and my first impression was quite positive. It felt like they were thorough. They let my husband follow them throughout so he could see the issues. They took lots of pictures, provided a thorough report, etc. The only major issue they noted was roof damage and radon. We had the radon fixed and then got a second opinion on the roof (second opinion said no need to replace yet...felt inspectors were being very cautious in concerns but roof still had many years in it). They reviewed our chimneys/fireboxes and noted a small issues but nothing major. So initially, I would recommend this company. Fast forward to a few months later when we are living in the house. It's winter, it's cold and drafty, we want to use our two fireplaces. We call a reputable chimney inspection company. They inform us that one of our chimneys is not built to code (the chimney flue is too close to wood, insulation, and roof flashing which presents fire risk). We also discovered that our second fireplace hearth was falling away from the wall resulting in a .5-1 inch gap between hearth and wall. Through this hole, we could see straight into the studs of our home...no wonder it was so freaking drafty. There was also considerable wood rot around the chimney. Obviously we were quite irritated that these issues were not caught by GLI. They are not issues that quickly popped up, but rather they are issues which have been apparent for years on the home. To me, home inspections should be pretty thorough on the chimney and firebox areas since they pose a huge risk for fire and home loss. From our experience, GLI seemed thorough in most areas, but not in the chimney/firebox issues. This was a costly oversight for us and has led to over $2K in repairs just so our fireplaces are safe/useable.

As a Realtor, I have used Guiding Light dozens of times over the last 8-9 years and they are…read moreconsistently excellent at what they do. They are thorough without being alarmist. I have never had any experience with them that wasn't professional and ethical. I have never heard of a home inspector that caught every single flaw and inspection reports are always hard for sellers to read on their homes, but with that said, these guys are as good as they get.

Jack with Loftus Chimney Sweeping was amazing! Quick response time and fits you into the schedule…read more A friend recommended Jack and after an inspection, he was able to do a cleaning and repair for an honest price. Took the time to show me how to properly use everything and answered all my questions patiently. 5 stars!

Clean, professional and personable. My fireplace was inspected and cleaned. It looks like a brand…read morenew fireplace. I highly recommend Loftus. They will treat you right!!