Excellent service from the ease of booking to the installation! Communication was excellent and our carpeting looks beautiful!

ACS did an outstanding job installing a beautiful faux marble laminate tile in my kitchen. They were 1/2 the cost of popular flooring company. Thorough friendly clean -- excellent job! read more

These guys were unbelievable! Lightening fast, super professional and spotless! They did a 9 hour job in less than 6 hours. I am super impressed! Highly recommend!! read more

the installers were on time, professional and courteous. they were respectful of my home. they made sure I was satisfied after the installation and cleaned up after ! I would definitely recommend this company read more

ACS did a great job, cleaned up well and so quick/efficient. They are certainly hard workers.

ACS saved me. My hot water heater leaked while I was on vacation. My rug was flooded. My home smelled of mildew. I tried for a week to rescue the rug. When I power washed it, I couldn't believe how dirty the waste water was. Home Depot connected me with ACS. And now I have a beautiful vinyl tile floor. I want from stressed out to happy to be alive again. read more

The service was excellent. The value of their installation was great. I will be definitely having them back to do the rest of the house.

Had a wonderful experience with this team. Their technicians were fast, friendly and helpful and left the place spotless. And their phone staff were very accommodating when I had to switch install days last minute. Would highly recommend for any carpet work! read more

We purchased vinyl plank flooring from Home Depot who contracted with ACS to perform the work. They did an amazing job. Both Juan and Edison were hard working, friendly, and very professional. We are very happy with the work they did. ACS made sure every detail was addressed before finalizing the job. I highly recommend this company. read more

Had a wonderful experience with this team. Their technicians were fast, friendly and helpful and left the place spotless. And their phone staff were very accommodating when I had to switch install days last minute. Would highly recommend for any carpet work! read more

I would give zero stars if I could. This company is an absolute joke. If you are using them through the Home Depot, do yourself a favor and get your money back now before you have them come into your home. First they refused to install my bamboo trim because it was "too hard to work with." Why did you sell it to me if you couldn't install it? Then after I purchased new trim they installed half of it and left my house with the job unfinished. The trim they did install was uneven and didn't sit flush at the corners. I could have done a better job on my own, knowing absolutely nothing about woodworking. That day they were supposed to come between 1 and 4, they showed up at my house at 7:30 in the morning. Then when they were supposed to come a third time to fix the job they did and install the rest of the trim, they just forgot? The installers went to a different job and said they'd come later in the day, and by four in the afternoon admitted they were in another state and wouldn't be coming. They were supposed to come between eight and twelve. I asked for a refund, and was told that the trim installation is "complimentary" and they couldn't give me any money back for it. Complimentary, you know, like tires on a car are complimentary. read more

Well, it seems like this company may be hit or miss depending on who comes out to do your install. We had a couple guys come out the first time to install a carpet in the basement and right off the bat I could tell they were in a rush and didn't care about the quality of work they were doing. It also doesn't help when I see a beer can they brought in sitting in the middle of the floor . They were very rough with the walls and corners but thankfully Home Depot did send me a $50 gift card for the repairs I had to make. The second part was a carpet runner installed on our upper stairs. This guy was right on time, very nice, efficient and could tell he cared about my house and not making a mess. So I gave 3 stars to balance out my experience, one star for the first job and 5 stars for the second job. read more

Home Depot subs out their carpet jobs to this company. We had a runner installed on our stairs and it was a disaster. Bottom line is they did not know what they were doing and installed it off center and also did not match up the pattern on landings and pie steps. They also banged up all of the woodwork along the way. Their customer service representatives were extremely rude to me on the phone when I called for a refund. They basically told me it was my fault for choosing a patterned carpet. Eventually I was able to get most of our money back from Home Depot and had the entire job ripped out and re-done by a legitimate carpet store. It literally took me months of calling Home Depot over and over to accomplish this. Don't make the same mistake we did! read more

See all

If I can give this company 0 points I would. This Flooring Company is hired by Home Depot to install flooring. Also known ACS. I bought laminate flooring to be installed in my living room from Home Depot. After their installer's ripped up all my carpet and padding, they found out that my floor had dips in it and the flooring couldn't be installed. The installer's destroyed 3 of my bedroom carpets which face the living room. They cut back my bedroom carpets into the bedrooms. I had signs on the bedroom door's saying DO NOT open bedroom doors. Because the installers didn't speak English, I guess they don't know how to read English. DO NOT OPEN BEDROOM DOORS. I have 3 cats and each one of the cats were placed in the 3 bedrooms. I didn't want them to escape out the front door from all the noise. They could have easily cut the carpet in the living from the outside of the bedroom doors. Instead they opened the 3 bedroom doors and cut all 3 of my bedroom carpets into the bedroom. 2 of my bedroom thresholds are 5 3/4" of a inch. The other bedroom threshold is 7". They cut more than 3 inches off my 3 bedroom carpets. You can see the cut carpet inside of my 3 bedrooms doors. Those carpets are now fraying because their installer's never put the transitions pieces back in place after they cut my carpet. They destroyed one of my baseboard air conditioning heater unit's in the living room by denting it. The heater is half on the wall and half on the floor, they never bothered to put the screw's back into the heater's so they are hanging loose from the floor. They also damaged a piece of my wood work by my fire place, which now has a chip in it. My kitchen and bathroom has vinyl flooring. The installers did not put back the transitions pieces so now the vinyl is up lifting off the floor. Tripped on the kitchen vinyl one day and fell on the floor at 65 years old I do not need any broken bones. Called Homey Depot and sent them pictures. No response, Called ASC (American Carpet South) and was asked to send pictures which I did, no response from them either. Emailed ASC in NJ which is their corporate office and no response from them. read more

See all

This project was a disaster from beginning to end! A totally inept installer ruined the carpet and did a horrible job. And, although Home Depot refunded my money, and told me that ACS would arrange to remove the carpet, ACS refused to do so saying that they did not want to "risk" further damage to the stairs or have me left with bare stairs! They sent very polite emails, but basically said, "we're not going to replace the carpet or remove the mess that's on your stairs now!" and they made no suggestion of compensation for the work that would now be my responsibility. When you have HD do your installation, you have no idea who will be your installer and no idea whether he/she is qualified or experienced. You have absolutely no way of checking on that vital factor. Our stairway was a challenging one, but I informed everyone I spoke with of that fact. No one ever made allowances for that. And, other than the young man who came to measure and take pictures, I am not aware that anyone every took that into consideration. Certainly no one thought to send an installer who knew how to handle it. And now I am left with a mess that I will have to remove and then start from scratch! And trust me, it will be done by a local firm with local installers who are experienced enough to be able to handle the work! I will NEVER do carpet business with HD again unless I can install it myself! This is the back story: When ACS's installer arrived he said he could not do glue down (what I paid for and expected) on a wood stairway (the carpet that came off the stairway was glued down) and told me that he needed to use carpet pad. I also told him that he should be careful to check the width of each stair as it was to be a wall to wall install and that due to it being an old stairway, not all the stairs were equal in width. He thanked me for letting him know. He then proceeded to cut several steps too short. One side of the stairway needed to have the carpet wrapped around each tread and, granted, the fit is tight. Clearly he had no idea of how to handle this part and the end result was totally unacceptable to me. He did try to fix it, but then told me, when I still was not pleased, that it was the best he could do as it was a challenging stairway. On the landing, instead of attaching the padding close to the casing and then attaching the carpet over it flush to the casing, he cut the padding shorter all the way around so it looks like an island in the middle of the landing. Finally on the last three stairs, the carpet was to be installed as a runner. He installed it off-center and on two of the steps it is not straight on the edges. After telling him I wasn't happy with the steps, he told me that it was because the steps were a different size (they're not!) I thought that he was going out to the truck to get his tools and the next thing I knew, he was gone! I heard the wheels on the gravel road and went outside to see the truck flying away! Bottom line - customer service at ACS gave me to a manager who asked me to send pics. I did that but he did not respond with any kind of answer until I prodded with an email. Instead of saying he'd have the work redone, he said he'd have to get in touch with HD? Really? HD contacted me and I told them the whole story. They were very sympathetic and refunded my money and said they would arrange to have the carpet removed if that would make me happy. I said it would. The next email I got was from Jamie at ACS saying they were not going to remove the carpet . When HD called today to ask if I had made an appt for them to remove the carpet, they had no idea that I had been told it wasn't going to happen. I sent them a copy of the email I got at their request. I do not expect to hear from anyone, but if I do, I'll report back. Buyer Beware! read more

Excellent service with the installation of 2 bedroom carpets. Professional,ontime and good cleanup.

THIS IS FOR FLOORING INSTALL. ACS CARPET(HUDSON, NH)IS WHO THEY USE. BEWARE! I will list some facts that I can prove by pictures. Read the entire post or skip to bottom for short version -Ordered $4000 worth of carpeting. -Measure was suppose to happen at 4pm. He arrived at 6:30. Here until 10:30 for 1100 sq ft. -Set up an appt for install. They called a few days earlier and said they could be there in 1.5 hrs at 8:30am. They arrived at 11:30am. Said 4 hour job. They were here until 8:30pm. -Extra roll of padding was in my garage so I called HD and was assured that I could take it back. Installer told me no, got angry, swore at me in Spanish and told me there was extra because he used, and I quote, "scraps from another job". He left the padding. I contacted HD and ACS was assured they would warranty the padding if he did use scraps, but they said he was mistaken and it was a language issue rather then actual fact. Will get to how that turned out in a bit. -Job completed and I immediately found numerous problems. Almost every corner of room was cut too short and you could/see or touch the sub floor. I went to HD and I informed ACS and they sent out a new crew to look at it. -New crew came and admitted it was a "hack job" and to not to sign the satisfaction paperwork they ask you to sign at the end. They tried to fix what they could but could not fix many due to being cut too short -I called HD and ACS which I as told that the crew said I was satisfied and they fixed all mistakes. I immediately took photos and went to HD and spoke with Heidi the install manager. Later, the HD manager called me and asked me to call him back. I was on the phone with Heidi (the other one), the VP at ACS. She begged me not to call HD. Said she would compensate me and fix the problem. I insisted that I would. SO she asked if we could 3 way call. I said sure. Ont he phone she informed the manger and myself that they would compensate and send out their best guy, and I quote, "the guy that fixes all of our mistakes." That is reassuring! -Best installer came out, and knowledgeable, kind and honest. He immediately said it had to be ripped out completely. He also found where they took fibers from the carpet and stuffed them into hols and short cuts they had to cover mistakes. This installer told me Heidi from ACS tried to convince him to just fix it. But he said he could not. Funny, when your "best guy" tells you that it needs to be ripped out you think you would trust him rather than make a judgement from your duff 60 miles away. AND WAIT...IT GETS BETTER...He informed me that they rolled the carpet up into my baseboard heater...so I looked and it was wrapped up into the heating coils...every heater, in every room. REAL SAFE!!! He even said it is a fire hazard. -The installer said he refuses to work with others because how bad they are, so it would take him 2 days. (total of 6 visits throughout 2.months). -BUT WAIT.....IT GETS EVEN BETTER!!!!!! When the professional, kind installer came, he ripped up the old job and found areas they never even put padding down (stairs), and where they left my old padding down and carpeted over it!!! And where he used patchwork of many pieces like he said he did and I was told that it was a language issue. SWEET!! NOW I KNOW WHERE THE EXTRA PADDING CAME FROM! -In the end, the job was done right. So now I went back and asked for the compensation I was promised (and the Manager of HD heard). I was told no. So I went to HD and explained the fire hazard, etc., and they got HD corporate involved. -They offered jack. In the end, they gave me 25% off. After all of that. And I was told 8 days ago that a letter will be in the mail and I will get it in two days. My guess is that it states I cannot tell anyone about this. But I have to guess because i received no letter. 8 days later I call and am informed that they will put in a request with that dept to get the tracking number. I said I would hold, she said no because all she can do is put in a request. I said I would like to speak to the woman I dealt with prior, no she is in a meeting. Ok, can I talk to anyone in that dept that works with her. No, they are all in a meeting. And around and around we went. SO YOU KNOW: The professional, kind installer gave me the low down. HD contracts with ACS, ACS allows anyone with some guys to be a Crew Chief. All you need is a van and insurance. They do not care about experience because they "pair them" with someone who knows what they are doing. But the guy "who knows what he is doing", really doesn't. He told me and showed me pictures, of jobs he has had to fix. One was classic...when they had to glue carpet to a concrete floor, they guys didn't know how to mix glue properly so it was a slimy mess that wouldn't adhere. Instead of figuring it out...THEY USED ELMER'S GLUE STICKS!!!! The guy had to clean it up and he said it was a joke. BEWARE!!!!!! DON'T DO IT!!!!! read more

See all

I am totally satisfied with the flooring installation services I received by ACS. They were extremely communicative and personable throughout the scheduling process. I had two days worth of work done in my house with the vinyl installation having been on a Thursday and the carpet installation the next day (Friday). The installers arrived on-time if not a little early both days. The vinyl installation was done perfectly and is going to look great in this space for many years to come, and the carpet installation also came out perfectly and was amazingly efficient. Super respectful, trustworthy, and friendly! New floors worth every penny. read more

So I have set up this carpet install through Home depot and they use ACS as the installers. So let's see from the beginning ACS had to reschedule the install date due to the carpets not arriving on time to the warehouse. So they called me and reschedule right away and no issues there, the only issue I had was they called the morning of the install when I had already moved everything out of the way for them to work. Again not their fault but a day prior notice instead of the day of would of been nice. They understood the inconvenience and got me a date in the same week. The day of the install I got a phone call from the workers who was going to do the install to let me know their time of arrival which was great and yes ACS called the day prior to confirm the time they will be arriving which was great as well. I had three decent size bedrooms a hallway and the stairs that had to get done and there was only two guys that came to do it at first I was like this is going to take like two days but they came in assessed the work on what had to be done and then they went to work these two worked nice together they were in and out in 5 hours and they did a beautiful job! They allowed me to take pictures of the process like before and after. They were very careful moving some of the furniture around as long as it was setup like you as the customer is suppose to set it up. Home Depot and ACS explains how to setup the furniture if you don't understand ask them for better clarification and they will gladly explain it better. At one point I thought that the padding they had brought was a different padding so they stopped what the were doing cut open the roll of padding and showed it to me flat (both sides) to make sure and it was the correct padding also they went ahead to be sure they cut open a lil of the second padding roll and the carpet rolls so I can take a look and make sure it was all correct. Yes I did verify the padding and carpet that was on the order sheet they had but they went further and showed me it to double check and be certain before they opened the roll all the way open and have to stop half way because it was not the correct one. The two workers that did the job were Alfonso and Segundo. I couldn't have asked for a better experience. I read the reviews on here and I did not experience any of that. I can understand that it may be the workers that are coming to your house which is why I posted the names of the two that did my house so that way maybe anyone using ACS can ask and hopefully get these guys and also so that ACS reading this post can recognize those guys for there hard work! Thank you Alfonso and Segundo! Great work and thank you for taking care of my home. read more

See all

Pitiful. That is how I would sum up their customer service. They caused over $500 worth of damage to my house while installing carpet. Save yourself the time. Find someone qualified to do your house work. read more

These guys are awesome! Communicated throughout the whole process. I always knew what to expect. I love the carpet! Great price! The installation team was polite and professional. I found these guys through Home Depot in Ranson WV. I'm sooo happy with my experience from Home Depot and American Carpet South!! read more

Below is an e-mail I sent to American Carpet South (ACS) this week that summarizes my experience and communication with this outfit for the past ten months, and definitely for the last time. The comments in [ ] were not in the original e-mail; I added them for further clarification and for additional information. To whom it may concern: This message restates what I told one of your managers who called yesterday, following inspection of a stair runner installed by ACS employees [under contract with Home Depot] at our xx xxxxxxx Street residence in Northampton, MA. I have no more time to waste in describing the numerous mistakes, incompetence, lack of communication and lack of customer care by ACS and by Home Depot in performing the work, and in addressing and correcting errors. Installation of the runner was completed on the 4th of August, after four visits by ACS installers [over a period of two months], with each visit plagued by numerous mistakes. After I reported the various problems with the finished job to Home Depot [I visited the Amherst store and called the Home Depot Care Customer Center in Atlanta, GA on several occasions to review the problems, and received neither attention nor action to resolve the problems] and to your company, an ACS technician came to inspect the runner on August 25. Before he left, he promised that ACS would correct the problems, and that was the last I heard from your company until, almost seven months later, I received a call the week before last to setup yesterday's appointment to look at the problems, once again. [on the occasion of each visit by ACS employees, I wasted my time being stonewalled about the source of the problem, clearly due to incompetence, until the responsibility of the installers for the mistakes was finally recognized] I will allow no more inspections nor visits to my residence, either by ACS or Home Depot, unless they are intended to remove the entire runner and to return two landings, two flight of stairs and hallway in the conditions they were before ACS started the job: freshly refinished and poly-coated. Renato B read more

The first mistake was purchasing the carpet from Home Depot and not knowing they used American Carpet South as installers! I purchased the carpet from Home Depot in Somerville, MA. I will say the people at Home Depot were not the issue. They were very helpful. Unfortunately due to the issues we will never use Home Depot again for carpet. We purchased the carpet on October 21st. The first of 2 appointment was on November 12th. At that time we were told the time they would arrive would be between 7 and 11 am. After getting up at 6am to make sure we were ready when they arrived a call at 7:20 saying they did not have to come because they did not need to make a template for the binding and that they could do it all at the second appointment. Thought this seemed strange but was told there was no need to hang around and wait for them. The next appointment was November 18th. Received notification they would be here between 3 and 7 pm. This did not work out for us so we called and was assured by "Cathy" they would be there between 7 and 11am. We agreed to this. After once again getting up at 6am to be ready we waited and waited finally feeling like something was not right we called and were informed our delivery was between 2 and 6!!!! Not even a phone call was made to inform us of this. We spoke to a manager who we asked about having the binding done at the same time and he said he was not sure!!! REALLY?? Why wouldn't he know that??? We were told some of the installers can do it and some cannot. Guess we the cutomer had to take our chances!!! We had to cancel a previous appointment in order to be home. ONCE AGAIN! We received a call after 5:30 and was told they were still working on another job and had to finish that before the at least 45 minute ride to our home. At this point we were done and told them not to come. This was not what we signed up for. PLEASE do yourself a favor and do not use American Carpet South. So unprofessional. Not worth the aggravation! We were very excited about doing something nice in our home. read more