A smooth and easy experience. I went in on a Saturday and was immediately greeted and asked what I…read morewas looking for. I brought in an original painting and need ideas for a custom frame. within minutes I had several amazing options and then just had to choose. It was smooth easy and they did an amazing job. Thank you Peter F

A deeply disappointing experience at Frame Makers - Tacoma, WA…read more We entrusted Frame Makers with two custom framing projects, fully pre-paying and being quoted a two-week turnaround. That timeline quietly doubled to four weeks with no proactive communication or explanation. When we arrived on the promised completion date, we were told--without apology--that the frames were not ready. We followed up and were assured they would be complete the following day. Yet, upon returning once more, the frames were still not finished. Not a single phone call, update, or gesture of accountability was offered throughout this entire process. For a business that charges a clear premium for its services, the lack of professionalism and basic customer service is astonishing. Delays happen, but silence and indifference should never be part of the experience. Truly one of the most disappointing customer service encounters we've had--an unfortunate 10 out of 10 in all the wrong ways. I cannot, in good faith, recommend Frame Makers of Tacoma.

Go here! Great service, fair prices, good selection, and lots of options…read more I received a bunch of oil paintings from a relative and needed them framed. I hate framing'! It's difficult, expensive, and time-consuming -- a soul-killing experience. I started my search at the usual hobby and art stores & also shopped on-line. I was saddened by the low quality and lack of selection at the big box chains, and their custom frames are crazy expensive. On-line was a high priced hassle. Fabio worked with me to find some "oops" frames and scraps to keep my prices low. They look great and were finished quickly. I'm never going to another frame shop as long as Fabio is here.

With several painters in our family, we have had multiple items framed by Fabio over the years, and…read morehe always does a fantastic job! Framing can be intimidating. But Fabio provides personal service choosing the right materials to complement the project, and experienced assembly means it always come out looking great. Many of these framed paintings now adorn my walls and will be enjoyed for many years to come.

When I went in with a family heirloom that is not replaceable the woman that helped me was…read morebrilliant. She really understood what I needed and how important this piece is. I can't recommend them more, go with your simple projects as well as what you want to show off as the art it is.

Ashley & Jennifer we're so knowledgeable and friendly. They really know what they're doing and made…read moreframing our artwork easy.

GREAT WORK This is the place to take your treasures for framing. They have great suggestions, and…read morewill work options with you to get the look and price point that suits you. Great communication! I'm very pleased with the two projects they framed for gifts, in addition to the projects they have framed for my home. Regular specials - keep a sharp eye out for the best deals!

I was hoping to give a better rating because the staff were friendly, store was clean and inviting…read more Unfortunately, the overall experience was less than I would have hoped or expected. I went in because I had bought a living social deal and was excited to have a print that was purchased that came with a less than classy frame. I had an existing print that I wanted the new print to feel like a set or at least belonged together on the same wall. I knew this wasn't going to be a simple frame job and could potentially take some time. The existing frame I had that I wanted to match was from a different vendor, so the likelihood that they could order the exact frame was not a priority and I will give it to them, they did do some research and made every attempt to get it but was unable to. So the new choice of frame complimented the existing nicely. One thing that bothers me, when someone says they will call or email me by a certain time I would expect that to happen, even if to only say there is no update. Because this project took three months, there was a number of times where I had to call just to get an update or find out where we were at. The day came for me to pick up the project. One of the criteria I had given them was to make the frame the same size, even though the print was a different size, making up in the size of the matte. Well, the frame was a different size. They offered to correct it but that's just wastefull and frankly I wanted to be done. So I paid and we left. When I thought the experience was over, about two weeks later I received a letter from the store. While I paid what I thought was the balance, apparently I did not. I don't mind paying what is due, but it's just one more sign that this particular store needs some help in the attention department.

I shop this store frequently and have had nothing but positive experiences. The staff are helpful…read moreand friendly. Even though some prices are slightly higher, I prefer local shopping to Amazon or a place like Hobby Lobby.

Normally we enjoy going into Ben Franklins to browse and see what we can find. This time we went in…read moreand inquired about custom framing. The lady working with us gave us a few options without telling us any pricing. When she finally told us the price, we were a little shocked. The lady seemed annoyed with our response. Instead of asking us about what our budget was or anything, she began giving us less than favorable options that were way less inexpensive. We left feeling annoyed and frustrated with the experience. We decided to go check out another framing business and it was day and night difference. Wish we could have had the same experience at Ben Franklin.

I am overwhelmed by the kindness of the owners. We are a non profit and they helped us with a…read morebeautiful framing job. Thank you from the PHS Class of 88

I brought in 5 very old etchings that I had inherited. Kim the owner, did a stunning job bringing…read moretheses pictures back to life. The matting, and framing we're amazing. He knows his stuff! A merchant that really cares about his customer satisfaction. I plan on bringing in another print for him to work his magic on. A great locally owned shop too!

I love these guys. As with any small business, patience and a friendly smile go a long way. I…read morethink their expertise is worth it. Love the interactions and even though I'm an amateur they make me feel like I belong there - I'm tired of shopping online. Robis has a great selection and if I can shop somewhere in person, I'm gonna do it. Give them a shot!

Long story short -- if your looking to get film developed or print projects done, there are many…read morereputable online services that do a better job for a fraction of the time compared to Robi's. I submitted a roll of 35mm film at Robi's on June 18th, I did not get the digital scans back until July 12th. When I dropped it off, I was told it would take 2 weeks max because of 'staffing shortages'. Even when I was there, no one was even working in the lab that day. I should've taken that as a sign. 2 weeks passed, I gave them a call on July 3rd. Person on the phone seemed rather annoyed I was calling inquiring about my order and put me on hold for a few minutes. He came back, said he didn't see my order in queue, and to check back next week. I then get a call on July 5th telling me there's a delay in my order because... staffing shortages. You would think if they had a lot of orders in queue, that they would have the appropriate amount of staff on hand to get caught up. I mean, that's what most normal businesses do. They don't seem to care. A full week passes, and I call them again on Friday July 12th, rather annoyed. The girl on the phone couldn't even find my order at first, and had to double check with me what the name was and what date I took it in. She comes back and says it's gonna be completed that day. Finally. I receive the transfer, and I'm disappointed. Partially my fault as the photographer, some of my photos were underexposed. But there were a few photos that weren't even properly scanned and were cut off. See attached photo. I called back to see if they could re scan and send it over, they said they would look into it. That was 3 days ago, I'm not expecting a call back and don't care at this point. Unrelated to experience above, but I've also had digital prints done here in the past and have been disappointed with the quality. I get my prints with borders there was one instance where my borders were cut unevenly and were cut into the image itself. I had to ask for a reprint. The prices here for prints aren't even competitive compared to others, and I feel they are overpriced for what you get. I tried to give it one more shot, but I wont ever do business with Robi's again. It's a shame they are one of the only camera/print/film developing businesses around the south sound, but at this point I'll do business with online vendors that have a more reasonable turn around time and better quality (ex. TheDarkRoom, iPrintfromHome.com, etc.)

Adrian was very helpful and walked us through our options to get our print framed. It came out…read morebetter than we imagined.

Great customer service, price and work was done better than expected! I needed a print wrapped and…read morethey did an amazing job.

I wanted a framed project completed to memorize a trip I took to Rome and this shop was the perfect…read moreplace to trust with my idea and execution! I was a bit naive on exactly how long the process can take to have a custom frame built and they were able to put a rush on my order so I could gift my frames to two well deserving fathers for Fathers Day which was only a week and a half away! Work is extremely quality and I couldn't be happier! Such a huge selection of framing customizations available and the staff is absolutely wonderful and knowledgeable! I will definitely be returning with other projects as the memories roll in and need to be shared with our loved ones!

Very pleased with their service and recommendations. We went through options with ease and the…read morewhole experience went well.