It's like this Best Buy only requirement for an employee is to have a pulse in the ability to…read morealmost articulate a complete sentence . I looked for 20 minutes at a pair of headphones that were supposed to be on sale when I called somebody over to get them out of the case I was informed that was the wrong price. He did some quick shuffling on his phone and the price doubled i'm there a little electronic tag under the headphones I was looking at. I said that's not right. That's the price you advertised you're supposed to honor the price advertised. Associate one decided he had had enough and started walking off his other associate. I asked if I could speak to a manager. The manager came over and was fired up and spent about 20 minutes on his phone. To tell me that the price was for a set of headphones, they no longer carried, and the current price was also for a set of headphones they no longer carried. I was like that makes no sense. There was no offer of discount no offer of anything. He next accused me of calling him names got red face kept interrupting me horrible customer service. This is why people shop online so you don't have to deal with idiots like this. Best Buy is slowly dying as a company so unfortunate.

I recently checked with Apple about my iPhone because I am having trouble with the sound. After…read morethree consultations, they said I'd have to have my phone checked for possible repair and guess who does that in Billings. Best Buy! I tried to call them (for 45 minutes) to see what it would cost to look at it. You can only get some foreigner on the phone and never reach the local store! This was not the first time this has happened. I AM DONE WITH BEST BUY!!! If you can't reach them on the phone, I do not want to do business with them. Customer service has gone out the window!

I just experienced the best delivery service! I want to give praises to LEVI, QUENTIN, and JUSTIN…read morefor OUTSTANDING delivery service! They arrived at my house with enthusiasm and smiles! It makes a positive difference! Along with being friendly, they are professional, and careful with removing the old washing machine and bringing in the new one. It is impressive on how quick, but careful they are with installation! It all went very smoothly. These men are top notch! Thank you, Levi, Quentin, and Justin! I also want to thank Mike Baker, sales department, for providing excellent service! Mike works with the customer to make sure they are satisfied with a quality product! I appreciate the excellent customer service!

Had 2 extended warranty products. A GE gas oven and a Kitchenaid dishwasher…read more The oven needed an igniter and the technician, if one would call him that, did not use the correct ceramlc connector and stripped the flameproof insulator too far back. LAZY! The dishwasher needed a water pump and control board. He said. The motor had a piece of glass in the impeller and while removing the front dishwasher cover he stripped 3 of the 9 inserts for the screws. Did not find this out until I had to find a small leak on the floor my wife complained about. Again my thoughts LAZY. Stay away if you can! Unfortunetly, if you invest in an extended warranty, you will have to watch them, or record, like a hawk. Too bad that TWO employees ended up non impressive. I might understand one, but two, Must be BAD leadership or atmosphere.

I stumbled upon Zest Kitchen Cookware when I was hitting up different antique stores around…read moredowntown Billings. It's located in between Yesteryears Antique Mall & Montana Vintage Clothing. This store has ANYTHING and EVERYTHING you could possibly want and/or need for your kitchen. I could have spent forever in the space, there was that much to look at. Their prices were very fair as well. It's so good to shop local, especially now, so I highly recommend you shop here over big box chains. Shop small and support your community. Be sure to hit up the sale section in the back too. I got the cutest holiday themed tea towel that I can't wait to use.

Another Must Stop! Business on Billings…read more What a fantastic store!! Although they don't always have everything on our list the store and the staff are really wonderful and it's never a wasted trip into Zest Such a wide variety of great items and brands, we already can't wait to go back next weekend

My husband and I started the building process of our new home in September of 2021. We ordered our…read moreappliances from Fergusons in October 2021--understanding that the backorders of appliances was at an all time high and we wanted to order early. We worked with a representative their, shared our plans, and even measured the duct work in the showroom for the hood we wanted to ensure it was large enough to cover the duct because our ceilings were 9ft. Ferguson's does not take deposits, so you have to pay in full for your appliances, so we did. After we paid in full, ordered our appliances, we didn't hear from them until Spring 2022. In March of 2022, our refrigerator and dishwasher came in, but not our hood, ventilation system, and dual fuel stove. We were told May. Then May came, we were told June. Then June came, we moved into our new home, and then we were told July for the rest of our appliances. Finally in July, our hood came in. We had to schedule a time for our contractor and electrician to install it so we had to wait another 2 weeks. When our contractor and electrician came in to do the install, turns out the duct cover we measured, with our representative from Fergusons, does not come with the hood and is a separate purchase. This was news to us. Oh, and the power cord that connects the blower to the hood is not included, which also was not communicated with us by our representative. So we had to order a duct cover and power cord for our vent. Fergusons was a little more prompt on getting those items to us, as we were first told 18 weeks until those came in, but somehow they were able to get those to us in 3 weeks. Now, we're rolling into August and still no stove. In September 2022, the stove FINALLY came in. We live 180 mile round trip away from the Billings showroom, so we couldn't get it for 4 days after it came in. We communicated with our rep about when we would show up and if there was anything else we needed to install our stove. We were told just the gas flex line. We went and picked up, got the flex line, and left. We started the installation process the next day, and turns out they failed to send the power cord for the stove with us along with sending us the correct size of gas flex line, but wrong fittings. We communicated our concern with our rep immediately, and she said she thought the power cord was sent (which normally I would be like, ok mistakes happen, but now I'm wondering how much these representatives know about their products) and that the gas line sent was the correct one. I assured it was not, that the fittings were too big. We went to Fergusons (again) to try and get the right parts, and we're still not sure if they sent us the right fittings. We were told by our plumbers to use Fred's Appliances, and we still went with Ferguson's. We completely regret our decision and wish we would have went with Fred's. Maybe we would've have had people working with us who knew what we needed to order and send us with the correct supplies to make our appliance functional.

Really beautiful showroom and products, what's not to like? The "service" after the sale and…read morestanding behind and representing the product. I have not dealt with a more disinterested business in my lifetime. They simply won't help customers with basic issues if my experience is any guide to you. I have waited 6 weeks for a courtesy of any kind regarding a Miele laundry dryer I paid $4K for. I have called back at least 5 times for this over the weeks, without any result. I have a Miele induction stove, $8K, that is four years old from them that 3/4 of the stovetop hasn't worked since its second week in my home, in 2020. Likewise never any help from them after reporting the problem years ago. I would avoid Ferguson at all costs, its been a nightmare for dealing with this business. I would also urge Miele to discontinue having their products retailed there. I am embarrassed to have such an irresponsive business in town.

I would give 0 stars if I could. He can't keep appointments and the appliances haven't been fixed…read more It's been a whole month!!! "Waiting on parts". For a month? You said 10 days 4 weeks ago. It's been over 20 BUSINESS DAYS. Either retire or get a secretary. How he's in business is beyond me.

This guy is horrible. Has no idea what customer service is. It's been nearly 4 months and he hasn't…read morecome back to fix my frig. Bill calls and says he'll come tomorrow then just doesn't show or even call. He himself told me 2 months ago he had the parts and then never showed up. Bill only works when he wants and only at his convenience. It's amazing this guy stays in business.