Many problems with Best Buy in general but I'll point out the few that cause me to shop online or…read moreat Costco. Employee turnover. You will never run into the same people 6 months apart. They come... They go. Employees are all young, part-timers that may not care as much as someone older and supporting a family. Want something you find on the shelf? There's a good chance that the one you're looking at is the only one. "Floor Model". Good luck with that pos! Quit pushing the extended warranty on everything. Offer it. Mention it. Then leave it. Not a fan.

Horrible customer service, you cannot talk with someone at the store all the calls go through an…read moreautomated system, then a call center. Call Center agent stated that if I wrote a review, they just deleted the negative reviews. Needed assistance with an iPad bought at Billings Best Buy in the last 6 months. Best Buy is listed as an Apple Store and sells a ton of Apple products, was told their geek squad isn't apple certified and cannot take care of anything but an apple phone, everything else must be mailed to Apple. They couldn't help with that either, but mailing was out of their expertise as well. You must make an appointment to even be told they can't help you, store manager shared Geek Squad isn't really Best Buy its separate. So, are they an Apple Store like they advertise? And why is Geek Squad advertised through their website. Good luck connecting with corporate, there is not a phone number or address Highly disappointed

Great delivery , installation of Refrigerator freezer Washer and Dryer…read more Sales personnel were the nest! Thank you Carl Weiss

Service was excellent. Delivery was absolutely the best I've ever experienced. Clean, efficient and…read morevery knowledgeable about the product. Yader and Javier went the extra mile to make sure everything was perfect!

I stumbled upon Zest Kitchen Cookware when I was hitting up different antique stores around…read moredowntown Billings. It's located in between Yesteryears Antique Mall & Montana Vintage Clothing. This store has ANYTHING and EVERYTHING you could possibly want and/or need for your kitchen. I could have spent forever in the space, there was that much to look at. Their prices were very fair as well. It's so good to shop local, especially now, so I highly recommend you shop here over big box chains. Shop small and support your community. Be sure to hit up the sale section in the back too. I got the cutest holiday themed tea towel that I can't wait to use.

Another Must Stop! Business on Billings…read more What a fantastic store!! Although they don't always have everything on our list the store and the staff are really wonderful and it's never a wasted trip into Zest Such a wide variety of great items and brands, we already can't wait to go back next weekend

My husband and I started the building process of our new home in September of 2021. We ordered our…read moreappliances from Fergusons in October 2021--understanding that the backorders of appliances was at an all time high and we wanted to order early. We worked with a representative their, shared our plans, and even measured the duct work in the showroom for the hood we wanted to ensure it was large enough to cover the duct because our ceilings were 9ft. Ferguson's does not take deposits, so you have to pay in full for your appliances, so we did. After we paid in full, ordered our appliances, we didn't hear from them until Spring 2022. In March of 2022, our refrigerator and dishwasher came in, but not our hood, ventilation system, and dual fuel stove. We were told May. Then May came, we were told June. Then June came, we moved into our new home, and then we were told July for the rest of our appliances. Finally in July, our hood came in. We had to schedule a time for our contractor and electrician to install it so we had to wait another 2 weeks. When our contractor and electrician came in to do the install, turns out the duct cover we measured, with our representative from Fergusons, does not come with the hood and is a separate purchase. This was news to us. Oh, and the power cord that connects the blower to the hood is not included, which also was not communicated with us by our representative. So we had to order a duct cover and power cord for our vent. Fergusons was a little more prompt on getting those items to us, as we were first told 18 weeks until those came in, but somehow they were able to get those to us in 3 weeks. Now, we're rolling into August and still no stove. In September 2022, the stove FINALLY came in. We live 180 mile round trip away from the Billings showroom, so we couldn't get it for 4 days after it came in. We communicated with our rep about when we would show up and if there was anything else we needed to install our stove. We were told just the gas flex line. We went and picked up, got the flex line, and left. We started the installation process the next day, and turns out they failed to send the power cord for the stove with us along with sending us the correct size of gas flex line, but wrong fittings. We communicated our concern with our rep immediately, and she said she thought the power cord was sent (which normally I would be like, ok mistakes happen, but now I'm wondering how much these representatives know about their products) and that the gas line sent was the correct one. I assured it was not, that the fittings were too big. We went to Fergusons (again) to try and get the right parts, and we're still not sure if they sent us the right fittings. We were told by our plumbers to use Fred's Appliances, and we still went with Ferguson's. We completely regret our decision and wish we would have went with Fred's. Maybe we would've have had people working with us who knew what we needed to order and send us with the correct supplies to make our appliance functional.

Really beautiful showroom and products, what's not to like? The "service" after the sale and…read morestanding behind and representing the product. I have not dealt with a more disinterested business in my lifetime. They simply won't help customers with basic issues if my experience is any guide to you. I have waited 6 weeks for a courtesy of any kind regarding a Miele laundry dryer I paid $4K for. I have called back at least 5 times for this over the weeks, without any result. I have a Miele induction stove, $8K, that is four years old from them that 3/4 of the stovetop hasn't worked since its second week in my home, in 2020. Likewise never any help from them after reporting the problem years ago. I would avoid Ferguson at all costs, its been a nightmare for dealing with this business. I would also urge Miele to discontinue having their products retailed there. I am embarrassed to have such an irresponsive business in town.

I would give 0 stars if I could. He can't keep appointments and the appliances haven't been fixed…read more It's been a whole month!!! "Waiting on parts". For a month? You said 10 days 4 weeks ago. It's been over 20 BUSINESS DAYS. Either retire or get a secretary. How he's in business is beyond me.

This guy is horrible. Has no idea what customer service is. It's been nearly 4 months and he hasn't…read morecome back to fix my frig. Bill calls and says he'll come tomorrow then just doesn't show or even call. He himself told me 2 months ago he had the parts and then never showed up. Bill only works when he wants and only at his convenience. It's amazing this guy stays in business.