My sister and I took a flight from Richmond, VA to Melbourne, Fl with American Airlines on June 11th, 2024. As much bad publicity airlines are getting I thought I would get on here and give a great review. AA app first off, is efficient and well informed for the user that is wanting real time information. At first we were delayed 2 hours and thought we were going to miss our connecting flight in Charlotte, NC and it was looking like we were going to recreate the airport scene from Home Alone just to try and make it. At the gate counter in Richmond the very nice lady worked it so we were closer to the doors to be one of the first people off the plane for a head start on our sprint. You see we were trying to make it to Melbourne (where we grew up) to celebrate our mom's 80th birthday on the 12th. So we take off walking at a brisk pace bc our flight takes off at 9:31pm and we were off the plane by 8:50 pm. It takes 15 min to get to the next gate. Of course we have to stop in the RR real quick. We finally make it to the gate and everyone is boarding. The nicest lady can see we are frazzled and sweaty and notices that my sister could have already boarded bc her group was called before mine. My sister says this is my little sister and she hasn't flown in 15 years and she's nervous about flying, I was just waiting for her. The kind lady looked at me and asked, "Are you really nervous "? I said yes a little but it's bc mainly on this flight we're not sitting together. She said wait what? We need to change that. Come around here. We watched this lady multitask like I've never seen anyone multitask before. She answered the phone, answered her coworker, looked at boarding tickets, and was on the computer all at the same time! She was able to find 2 seats for us together. I'd also like to say the flight crew based out of Miami that was on the Richmond to Charlotte flight great job! To the Charlotte based flight crew, from Charlotte to Melbourne also Fantastic job! One side note, to the Pilot flying from Charlotte to Melbourne thank you for getting us back home to see our Mom! We had some rainy weather and turbulence and you handled it like a rock star! I'll definitely be flying American Airlines again!! read more