I have used Nancy and Regal Travel for years with great success (including a ministry trip to…read moreEngland this summer). They were especially great at taking care of teams our church sent, as well as figuring out options when the senior pastor and I were traveling to 3 countries to see our partners. They do seem a bit busy and sometimes slow to respond once in a while, but they have always come through for me. Highly recommend them!

Nancy Thaxton at Regal Travel by Design (the owner) booked our tickets for 2 families (my daughter…read moreand I, and our neighbor Toni and her teenage daughter) to Uganda for a volunteer trip, with a continuing trip to South Africa. She had copies of our passports, so she knew we had a minor with us. However, she failed to tell us that we needed special documents to get that minor into South Africa (a requirement that has been on the books in South Africa for over a year, according to the travel agents I contacted here), so we could not get on the plane in Uganda to Cape Town. We had to buy tickets from Uganda to Dubai after sitting in the Uganda Airport for several hours. Because we were not picking up our return trip Cape Town - Dubai - Dallas in Cape Town, the tickets were cancelled. While in Dubai I contacted Nancy to ask her to get her mistake fixed, but she told me via a text that "partial flown tickets are horrible to deal with" and we were going to have to work with the airline ourselves. We tried, but the airlines told us that because she booked the tickets, she had to fix them. This situation went on for 3 days, with her telling me there was nothing she could do, and me telling her I paid her for tickets and she needed to get this fixed. Finally the airlines called me (with Nancy on the other line) and I paid the airlines ($7,890), not Nancy, for new tickets from Dubai to Dallas. We also lost the prepaid excursion I had booked in Cape Town. I've travelled extensively around the world and I have never had a travel agent try and push me off to the airlines on a trip that had an interruption. I have emailed her several times since we got back on June 24th . She did not responding to anything, until July 12th, which was actually a response to Toni, that I was copied on. I continued to email her, including a settlement offer, and finally on July 25th (1 month after our trip) I got an email from her saying that she had turned my claim over to the National Travel Agent Legal Department. We didn't have trip insurance. Nancy emailed me December 31, 2015 that she would be sending an insurance quote over, but I never received anything from her. She may have been too busy getting me a refund, because she billed me twice in January for the same set of tickets, which I had to point out to her.

I will forever remain loyal to National Travel. My first experience with them was in Jan 2017... I…read moreremember because I was a newly wed. Our flight was grounded due to severe winter storms and my new husband and I were stuck at the airport. Our travel planner Tera Hunt managed her way to the airport with hot food for us to eat. She worked with the airport to rearrange our flights to ensure we set off to paradise as soon as possible. If that's not customer service, I don't know what is. Since then we've booked multiple vacations through her and she has been just as amazing. You cannot find a better travel company than this one. They truly do care about you as people and as customers. If you're looking for the best vacation experience, contact them, today!!!

I was scheduled for a business trip to Madrid, Spain and hoped to spend an additional week or so…read morewith my wife and youngest daughter to take in some other cities in Spain after my meetings had ended. I had let matters go until I had but barely a week to arrange intercountry travel, hotel rooms and other logistics. The Spouse of one of my co-workers is a travel agent at national Travel. I called her and in a matter of days everything was worked out for us to travel from Madrid to Saville, to Valencia, and then onto Barcelona from which we departed to travel back home. National Travel worked out every detail including drivers, English speaking guides, tickets (eliminating any line waiting), schedules, train travel, and air travel. Moreover, National Travel kept in constant contact by a specialized app, text, and email -- and updated our schedule as needed. To the extent we needed to be anywhere, there was never a moment when we did not know when and where we needed to be there and there was always (except in one instance) a professional driver in a new clean vehicle to pick us up. (The one instance involved a circumstance in which a driver was stuck in traffic caused by an accident and could not pick us up. We were instructed to take a cab -- and received a refund for the cost of the cab before we made it back to the USA.) I highly recommend National Travel and in particular Eloise and Sarah there. I will definitely use National Travel in the future. Incidentally, the pricing for the trip was excellent and I believe it was significantly better than I could have achieved trying to arrange the trip individually over the internet. National Travel saved me on cost and my own time and arranged an exceptional trip. Thank you, National Travel!!!

We had an excellent experience with Dollar at the airport location. Faith was extremely helpful in…read morehelping us choose the best car for our trip. She was very helpful guiding us super out of town visitors with guidance as far as sights to see and the bestcar to drive for our tri- state adventure. The desk is super easy to reach within the airport and you can choose the car you'd like in a covered lot. This is convenient during inclement weather. All in all we were very satisfied with our trip!

Thank you John and Angela for your great hospitality. The loft was a fun place to stay the night…read more Very cold though in the evening (but that's what I get for booking in the Fall ) so dress accordingly if you visit during the colder months. I slept fine with my thermals and electric blanket. After the sun went down I was able to project some scary halloween movies on the loft wall so that was fun too! Breakfast the next morning was great and made fresh by John & Angela. I would definitely visit again!

We had a short, one night stay in the farm house. The house and property has so much character. The…read morebeds were comfortable. The breakfast was amazing! My family enjoyed the chickens, ducks and turkey. We plan to visit again in the summer for strawberry picking! Best of all was the hosting family. Thank you!