My 1st and LAST TIME...I will never fly AA again! What a mess! My flight out of BZN was delayed due to brake issues on July 4th, flying to FLL for a cruise the next day. After 2 hours sitting on the plane the captain announced the brakes had been fixed. We were pushed back and brakes again locked. Captain announced they'd had issues the day before and we were asked to deplane.
So if it was a known issue why wasn't it fixed the day before?!
It was announced that the brakes were again fixed; however, the crew was exiting the plane. The CREW announced that they had timed out and could no longer fly the plane. The gate agent then announced that we would have to wait for a new crew to arrive from DFW. At this time I got a notice that I had been rebooked on a flight to MIA, even though I needed to go to FLL. Stood in line at the gate and after approximately 2 hours in line, I was able to get my flight changed to go into FLL on 7/5/25 since there were no flights to get me there sooner. The gate agent told me I would get a $12 voucher for food and a motel, but to just stay at he airport sine I would only have about 4 hrs until I departed out of DFW. Was able to finally get to DFW about 1:00am and just stayed at the airport.
Was at the gate at 5:00 am to board my flight to FLL. I asked the gate agent about my bag that had been kept at the airport. He was VERY rude and told me that it was either already at my destination or would be on my flight. When I tried to ask him for more information, he repeated what he had said before and informed me that was what they are instructed to say and walked off. They started getting ready to board, when he realized there was no plane at the gate. He announced they needed to have someone get a plane out of the hanger. Did they just realize they needed an aircraft???!!!
I made it to my cruise with an hour to spare.... On 7/11/25, still on the cruise, I checked in for my flight home, however it would not let me pay for checked bag fee. Got on the chat with AA and was told I could only do this once on line...WHAT???? After discussion, he told me he would make a note and told me I would have to check my bag at the airport and would pay the higher rate. I cannot find anything on the web page that states this. On 7/12/25, boarded plane for my flight home. Upon landing inDFW, I received notice that my connecting flight had been canceled. No gate agent at our arriving gate. Went to the customer service desk, about 100 people in line and 2 agents. About an hour later a 3rd agent arrived. After 2.5 hours of waiting, the agent told me I was not entitled to any vouchers. I paid for food and a motel. Arrived back at the airport at 6 am for my 8:00 am flight. The gate was changed 5 times before we were to board. People that were on the flight the day before said they got no compensation, however, a group of 4 on the same canceled flight www given motel and food vouchers! WTF!!! Why tell some people no and others get compensated...
Finally made it back to BZN, only to find out my bag was broken. It was fine when I left FLL.
I am out the money I had to pay for my motel in FLL for July 4th since it was too late to cancel, I am out the extra meals I had to pay for, out the cost of the motel in DFW on July 12 as well as meals, and an extra day of parking at the airport!!
Now I'm trying to get through AA's mess of a website!! They just repeat the same thing and DONT listen or read what has been written.
So this is long, however, I guess my attorney will be getting involved. Don't know what else to do. I've spent 2 full days on hold/waiting for a rep to no avail.
My advice: DO NOT FLY AMERICAN AIRLINES. I'd pay a bit more and use another airline. In the end it will be cheaper and a lot less stressful!!! read more