We were loyal customers of First Bank of Conroe and really liked the people at the Montgomery…read morebranch. I even went to them for a home equity loan and spoke to a VP at the Conroe 105 branch. He said he could beat any other bank and was going to get me the best deal; he came back with 5.75% when I already had 3.77% secured with lendingtree.com. I figured they just didn't have the chops to do loans. Then the bank was renamed (I think it is First National Bank now), things started to change. Almost immediately, they started to charge a monthly fee. We had both of our paychecks going to this bank and regularly had a balance of over $5000 with them. But, because it dips down at the end of the month, they charge us a fee. I called to try to get this waived, but they refused. You know what? There are plenty of hungry banks out there looking for new customers. After 18 years with them, I am leaving and they don't care. I suggest you avoid this bank as they don't care about their customers. Their slogan is "You first"? - nah - it should be "We're in this for your money".

From the owner: For more than 130 years, First Financial has been serving the financial needs of customers just…read morelike you. Our "One Bank, multiple regions" concept combines the best of "Big Bank" customer benefits with the local decision-making and community involvement of a community bank. With multiple regional banks and 78 locations throughout Texas, we offer convenient banking options with a local, personal touch. And because we're one bank, you can visit any of our locations and receive the same friendly service.

Once a customer gets to the window and the employee has one check in hand that I want to cash, how…read morelong should it take ? Longer at the drive up window than on the branch? There were two employees at the drive up window but no one was moving.

The employees and manager are always super helpful at this location. They go above and beyond.read more

Premier America credit union is wonderful. It was the best thing I did to come out of the bank…read moresystem with all the charges they give you two credit union and I've been with them for years. The Customer Service representative that helped me today was absolutely wonderful and helpful. Her name is Patricia N. I never felt for a second that she was ready to get off the phone even though they were about to close, but she stayed on with me and answered all of my questions so I appreciate this credit union having the right people handling their calls, which tells you a lot about them 100% on customer service and satisfaction from me.

I would not recommend Premier America Credit Union based on my mortgage servicing experience…read more My mortgage originated through Premier America, and their main banking dashboard showed my mortgage loan as **"Current."** The mortgage portal also showed only the normal payment amount due and did not clearly indicate that a prior payment was missing, that the loan was past due, or that two payments were required to bring the account current. The only way I could have possibly noticed something was wrong was by reviewing the payment history in small text. The main payment screen did not clearly say **"past due," "delinquent," "two payments due,"** or provide any obvious warning that the loan was at risk of being reported late. When I made my payment, the system only showed/requested one payment. I later learned there was an issue after receiving calls from the bank, which I initially thought could be spam because my online account still appeared current. When I disputed the issue, I was essentially told that Premier America's main banking dashboard did not matter and that only the mortgage servicing portal mattered. I strongly disagree. This was the bank that originated my loan, and its own dashboard displayed the mortgage as current. More importantly, even the mortgage portal did not clearly display a past-due warning or the full amount required to bring the loan current. In my opinion, this is not transparent and creates a serious risk for borrowers. A mortgage payment system should clearly show the actual account status, any past-due balance, the total amount required, and whether multiple payments are due. Instead, the information presented to me was confusing and incomplete, and I am now dealing with a late fee and a credit reporting issue as a result. Based on my experience, I would not recommend Premier America Credit Union for mortgage lending or servicing.

4.13.24 Stopped in here to do a little banking…read more A gentlemen greeted us as we entered. We have never been to this location before. The bank looks to be new. It was clean and tidy. No money laying around...I checked. The gentlemen took care of what we needed and was friendly. We would stop at the location again.

Friendly and knowledgeable staff. This branch clearly cares about their customers, from the service…read morethey give to the products they recommend.

I cannot say enough good things about Walker County Credit Union! I came to them after dealing with…read morea horrible experience from another lender and was honestly worried about making my closing date. I gave Walker County only about three weeks to get everything done and they absolutely delivered. They made the loan process fast, easy, and stress-free, and even got me ready for closing almost a week earlier than expected. Matt Childers was amazing throughout the entire process and truly made this happen. 5 out of 5 stars for the whole experience. I would highly recommend Walker County Credit Union to anyone looking for excellent service and a smooth loan process.

Efficient processes, excellent customer service, and competitive rates on loans. If you live, work,…read moreor Worship in Walker County, make sure you give them a chance to earn your business.

I opened an account at this bank and was floored at how helpful and honest the staff was. They…read moreconstantly go out of their way and are very informative. My mom, who is 86, banks at this bank also and I feel really good knowing that these are the type of people who are dealing with her and her money. The 800 customer service number is also friendly, but gets it wrong sometimes with the information, but their honesty makes up for it! Lots of banks out there (I have two other open accounts at other banks) - put your money in this one.

My wife and I greatly enjoy the bank and have since we followed our banker, Trey Cashion, several…read moreyears ago. He and his team; Molly Kolbachinski, Crystal Moynihan, Cami Winder and others, truly treat us like family. Since ANB is a family owned bank, that sense passes from the top down. Barbara Pratt and her staff also have the same approach. We are blessed to have ANB along with its internet banking service for our banking needs!

Everyone at this bank was extremely friendly and helpful. I researched local banks, because I…read morewanted to change from the bank that I had used for many years. Gaby explained all options, answered my questions and was very knowledgeable. She also encouraged me to call or come by any time that I had questions. Judith R.

Woodforest bank at 6616 1488 in the Kroger grocery store..Now to whom it may concern ? I've been…read moregreeted by a very nice young Teller here name Teresa.. Without a doubt this young lady makes me Smile and Always makes me feel very important..This Beautiful Lady is the real deal and goes out of her way daily with your customers.. Miss Teresa really makes my Heart Smile..I really hope that Teresa's efforts with me don't go unnoticed .She truly is a Star ! Thanks for your time..Sincerely Ron Clark Magnolia Texas

The staff is always so friendly and helpful. Never have to wait more than a few minutes! Highly…read morerecommend Woodforest National to anyone looking to make a bank change!