We contacted Critter Control to remove a raccoon and her kits from our back patio after being told…read morethey would provide a free estimate. Unfortunately, that was not our experience. Two technicians arrived and immediately began the removal process without explaining the scope of work or providing any estimate or pricing upfront. The service itself took approximately 30 minutes, after which we were presented with an unexpectedly high bill. Given the lack of prior communication, we felt pressured into paying for a service we had not agreed to at that price. While we are grateful that the raccoons were removed, the job felt incomplete. No cleaning or sanitization was performed, leaving us to address contamination concerns on both our main floor and back deck ourselves--adding further time and expense. Additionally, we were told this was the only service of its kind in our area, which we know not to be the case. Overall, the lack of transparency, communication, and follow-through made this a disappointing experience. I would not recommend this company based on our experience.

Ongoing Service Issues and Unresolved Squirrel Infestation - Request for Immediate Resolution…read more I am writing to formally document and escalate an ongoing issue with squirrel activity in my attic and the unresolved service I received. The problem began in November 2025, when I discovered a squirrel infestation in my attic. The attic is not easily accessible from the interior of the home, yet the squirrels were able to enter and cause damage. A sales representative came to my home and assured me that the issue would be fully resolved within one week. That commitment was not fulfilled. Despite multiple follow-ups and complaints, the work was not completed in a timely or proper manner. Over the course of several months, supervisors visited my home on at least two occasions to review the job. On both occasions, it was determined that the work had not been completed correctly or was still unfinished. Nevertheless, the full payment was charged to my credit card immediately. Only a portion of the gutters and exterior of the home were sealed. As a result, the squirrels simply moved to another accessible area of the house where the attic is walkable. Because the exclusion work was incomplete, I had to take matters into my own hands and set traps myself to manage the ongoing infestation. When I contacted the sales representative to express my concerns, I was told it had not been enough time for the traps to work. I explained that trapping alone would not resolve the issue because only part of the home had been sealed, allowing the squirrels to continue entering and causing damage. I was also told that it was "not possible" for the squirrels to cause the level of damage I reported in such a short period of time. I was informed that someone would come to verify my claims, but no one arrived for nearly two weeks. I made repeated calls and left messages, which went unanswered. Throughout the winter months, I received no meaningful follow-up or resolution. Despite the lack of completed work and ongoing service issues, I later received an outstanding invoice for $387.86. I contacted the office to question how an additional charge could be issued when the job was never fully completed, materials were left on-site in boxes, and my repeated requests for follow-up had been ignored. I was again told that a supervisor would be sent out for another inspection. I would never recommend to use this company.

Carlos was very thorough and found termite damage in a home that I was about to purchase. So happy…read morethat I hired him!

I want to give a recommendation to anyone who needs pest control. Resolve Pest Mgt, based in…read moreBayville, NJ, is amazing. I had a problem with yellowjackets, which made their way into the walls of my house, terrorizing me until I called Resolve. Carlos was so kind, acted quickly, and took care of the issue. He even sent out his guy to do a booster treatment because I was being dramatic, lol (according to my husband), at no additional cost. Highly recommend this company!

Most thorough service call I have ever had. We knew we had an uninvited family of critters that had…read moremade a home in one of our vents by the sounds of scratching, fluttering, squealing and chirping. It was driving our dog crazy (and thus us). As Murphy's Law would have it, this was happening right before Memorial Day weekend and we called at 7:30 am on Friday morning. We were DESPERATE to have this resolved. The sounds were keeping us up and we both had some upcoming deadlines that were work related, and needed sleep. I spoke to John who allayed any and all fears. John remained in regular contact throughout the day via phone or text. He showed up later that afternoon and informed us that it was a family of starlings who had made a nest in one of our vents. John also showed us where the point of entry was, patched the hole and advised us how to deal with mites that they may have brought into the house. John came back each day over the weekend to check on the progress and ensure that the problem had been resolved. It was, and we are now starling free. Hallelujah! On Tuesday, we had the house inspected by John, who remediated any remaining areas along the gutters and vents for potential sparrow or squirrel infestations that the prior owners had failed to address (we recently acquired the house). John's crew even took off two satellite dishes and patched holes in the roof for a nominal fee during the inspection (we asked). It is an understatement to say that John is a dedicated, honest professional. His prices are reasonable. He gets the job done. He calls you back. He shows up as asked. I wish more of the people with whom we dealt for our house were more like John @ Fischer. I'd give him 10 stars if I could.

Some of the worst customer service I have ever experienced. Highly recommend finding another…read morecompany!

Absolutely the best I called they came took their time found the problem and handled it…read more So far so good I never expected the service they provided and I told all my neighbors and friends this is the company to go with Not only did he come to my home every day he also called me to keep me updated I can't say enough about Roger For over 2 years I used another company and had zero results thank you Roger

In support of Siobhan S. review, I must tell you that I have the canceled check made out to Roger…read moreArtz . He had a fellow by the name of Jose and a younger man do the job. There was no raccoon. There were dead mice and fecal matter all over my attic after he supposedly did the job. I find it difficult to believe that businesses like Monmouth Pest Control exists. He wanted Siobhan's review taken down and was willing to compensate me to get it down but he didn't keep his word there either. Thank you.

This is the exterminator that my condo's association contracts to maintain the building as sanitary…read moreas can be expected in a communal living situation, where you share walls with your neighbors but have no way to influence their hygiene and cleanliness. In the 14 years that I've lived here, I have always "put my name on the list" to have my unit treated every time the guys come out to do the common areas (hallways, laundry, trash chutes, etc) and they've always been prompt, professional, and extremely thorough. I've always liked the fact that the exterminator will explain what he's doing (spraying, applying gel, laying traps, etc) and the effects of each in order to control or contain any insects that may make their way into my unit. I have since began contracting them on my own (paying separately) for them to come more often and even on an emergency situation (did you know that when people move in/out the vermin in their units scatter to others ) and I can count on them showing up within 24 hours. I never imagined I'd be writing a review for an exterminator - but? I contacted them today about a strange odor (decaying/rotten milk) to ask if it could be something dead behind my walls. They walked me through a few troubleshooting steps over the phone and it turns out that there is NOT anything dead but that my sink needed a good gallon of vinegar poured down it to sanitize and eradicate the source of the offending odor. I love these guys, because I absolutely hate bugs!

could not be happier with my experience with this company. Woke up to hear scratching sounds behind…read morekitchen cabinets over stove. Called Bug Boys, they were her in less than an hour. They found an abandoned kitchen vent and a bird had gotten into it and couldn't get out. After the bird was removed all outside vents were replaced with pest proof covers and also installed attic fan vent cover. Also cleaned the dryer ductwork. The cost was so reasonable! I would definitely recommend this company for any pest control issues or to be aware of any potential problems. The technician Kenneth Barychko was extremely knowledgeable and helpful.

Master Attic removed old insulation, sanitized & replaced with new insulation in our attic that had…read morea mice issue for years!! My husband & I were so impressed with the service we received. Jorge & his team did an excellent job of removing the insulation & also protecting the areas on the first floor of my home. This great service started with the salesman, Joe. My husband was impressed with his knowledge & his patience with us in getting the job scheduled! Thank you so much & I have been spreading the word about your Excellent company & the services you provide. Well worth the money!! I now have piece of mind. Sandy J.

Master Attic just did a full cleanup of my attics. From the estimating process with Dave and the…read moreremoval of old insulation, rodent proofing, and installing new insulation with Roberto and his team, I couldn't have asked for a better experience. Roberto and his team were experts in this field and would keep me updated throughout the day, asking me to see the progress, and answer any questions I had. They were not in a rush to leave and wanted to make sure the job was perfect before they packed up. Hard to find a crew like this, they are absolutely the best!