This theater is so outdated. No recliner seats, poor sound, and they can't even figure out how to play the pre show stuff. We hear the audio without picture. Nothing is projected until the previews start. Plus their heat doesn't work and during the winter you have to bundle up to keep warm. I could be watching the movie outside and it would make no difference. Go to the AMC in Wyomissing it is much nicer. read more

Very clean Stuff's team work was great Lots of space The problem is that, the movies in the Theater aren't great. read more

AMC Pottsgrove 12 - Cinema Near Me - Pottsgrove, Pennsylvania

I don't know what company owned this before AMC but it honestly it is my favorite AMC in Pennsylvania. I sometimes drive 50 minutes to see movies here over AMC theaters in New Jersey and the ones closer to Philly. For a "classic," this is one of the nicest theaters in the entire constellation of the AMC Corporation. Most of their "classic" theaters are run-down castoffs purchased from bankrupt multiplex owners. Theater 1 (the unfortunately named "Big D" screen) is an incredible room! Huge screen with a laser 4K projector and amazing sound that isn't too boomy with bass. The rest of the rooms here are nice as well with a high quality sound and picture standard maintained. The concession prices are a bit steep but they have to do that to stay in business. Overall, I recommend this place wholeheartedly. read more

Very disappointed with AMC theaters I couldn't make it to a movie I had a ticket for and asked for a refund or even a credit, but they flat-out refused. Their lack of flexibility and poor customer service left a bad taste. I won't be returning and suggest others avoid this place too. read more

Went to see a movie and the kids were running the whole theater I might have seen one adult. The restrooms were so nasty you could feel the slickness. The seats were sticky as well it never use to be like that. I went to see a movie cause it was close but come on clean the place before they let customers come sit in that awful mess. I will be taking my business to flagship cinema we're it is always clean. read more

The interior of this theater has gone downhill these last few months. The worst part is the ladies' room. They are filthy. The walls inside the stalls are greasy. Literally, you can see handprints. The paper towel dispensers are encrusted with dirt. It's disgusting. The soft drink machines are self serve so you have to put your own lid on. The dispensers are dirty, too. Apparently no one is in charge of cleaning. While descending the carpeted steps in an auditorium earlier, it felt as if my shoes were sticking to each step. Management does not know how to maintain the plant. It's a shame because it's not an old theater. I hope someone who can do something reads this. read more

AMC Pottsgrove 12 - Cinema Near Me - Pottsgrove, Pennsylvania

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I you want help with loosing or damaging your hearing this is the place to go. Very, very, very loud pre movie commercials. I couldn't take it and had to leave. I did get a refund and was told that the sound would go down once the movie started but that was too late for me as the ringing in my ears was horrible. Why are they willfully trying to damage people's hearing and set up little kids for hearing issues later on? There's no good reason to have the sound that loud - ever - in any movie. read more

Not so impressed with the staff or the facility. After deciding to get out of the house to escape the brutal heatwave still enveloping the evening, the theatre for a good movie was in order... Stood in line for a moment, decided on Deadpool 2 and the lady at the counter thanked me and directed me towards Theater 4 for the 8pm showing. I grabbed my cold drink and wandered down the hallway to get a good seat. At first when I walked in I thought I went into the wrong room. It was completely empty and there was absolutely NO air conditioning on, leaving it feeing like a muggy swamp of the air outside. I walked directly back out to the front counter and asked about such. The lady I spoke with told me they were made aware of the AC being broken and the management told them they must sell tickets anyway and inform the patrons of the circumstance before purchase... (which they did not). The ladies at the front counter were accommodating and refunded my ticket immediately, they did their job well. I was easily transferred into another theatre ticket for Jurassic World a few minutes late; however it would be nice if the management saw to it to put more emphasis on upkeep of the facility and to not overlook fixing a problem in peoples comfort for the sake of selling theatre tickets. read more

I was able to watch the movie, but unlike the other amc theaters I've been to the seats aren't up to par. I've had a kid 5-8yrs old kick on my seat multiple times behind me the whole movie. It's an okay place if you don't mind people and their children being obnoxious but I'd take an extra 30 minute drive to another. read more

This was, without a doubt, the most disappointing and disgusting experience I've ever had at a movie theater. And I used to go to the old Carmike that they shut down when the new Pottsgrove 12 was built. Went to see First Man on a Saturday afternoon for a late matinee a few weeks ago. Concessions: - No ice in 2 of the 4 soda machines - No Coca-Cola in ALL 4 soda machines - Unbalanced Sprite - too much syrup made it extremely tart to drink Theater: Screen was dirty in their premiere Big D theater that they charge extra for. Thought the black screen was supposed to be a night sky with stars (since we were seeing a movie about space, after all). Nope. Filthy screen - those "stars" were present during the entire movie. Bathrooms: Absolutely disgusting. Felt more like a porta-potty on the last day of a week-long festival than a movie theater bathroom. Women's bathroom: - Toilet paper rolls weren't placed in the holders. Instead, one was on the back of the toilet. Another was on the floor. - Floors hadn't been cleaned. Paper towels and toilet paper all over the floor. - SPIDER WEBS connecting the top of the stalls to the ceiling. - Broken sink. Men's bathroom: - Toilet paper all over the floor. - Trash cans overflowing - Was better off not washing my hands in the sink. Washing them only would've made them filthier. Submitted a customer service request to AMC. No answer for 2+ weeks. Seems they don't care about this location, just like the employees. read more

I have had consistently good experiences here. Today I had purchased tickets online for a 1:00 show. I hit two different closed roads and my gps kept sending me to a back entrance that did not exist. Needless to say, I missed my showtime. When I told them what had happened, they let me switch to the next showing and even gave me a bag of popcorn to make my day better. It was really thoughtful and unexpected. The movie was great, the theater wasn't too packed and the bathrooms were clean. Definitely turned my day around. read more

I've never had a bad experience at this theater. It's consistently clean, prices are decent, and the bucket refill is always a plus (even though they up the price every year... but what are ya gonna do). My boyfriend and I are huge movie buffs and we love going as often as we can. It's a great hometown theater with comfy seats and an awesome viewing experience (wait till you see the Big D!) read more

AMC Pottsgrove 12 - Cinema Near Me - Pottsgrove, Pennsylvania

Wow. Even if you buy tickets ahead of time you wait in line. They have TWO people for tickets and food. This is ridiculous. read more

AMC Pottsgrove 12 - Cinema Near Me - Pottsgrove, Pennsylvania

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First off it's a very cleaning and well keep. The process is a little confusing if it's your first visit. The snack stand staff could be a little more friendly and helpful; I had to ask about up charge items and there reward program. The theaters themselves have the most comfortable around seat around. They are very clean and will maintain. The sound is awesome and it helps give the movies the best affect possible. The lobby has little to know seating. Yes, I do now it's a new theater and they will have some highs and lows. I do plan to go back. read more

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This used to be a great theater when it was Carmike. Ever since AMC took over the place has seriously gone downhill. It's really dirty, broken chairs, bathroom issues, no screen to say what movie times/theater numbers are showing, not enough help. The no pre-bought/VIP line is absolutely infuriating-why pre-buy tickets just to stand in line forever? I'm so glad I decided not to do A-List because if I paid for that & had to deal with everything, I'd be livid. The place needs a serious overhaul & AMC needs to do better. read more

I'll have to say, for a guy who grew up in Pottstown and learned just about everything there's to know, Carmike definitely has made the town a better place. I've been living in and around this town for about 20 years. All the way back when the Carmike movie theater was next to my childhood mall "Coventry Mall" and my friends and I would watch movies every Friday at that theater. When the movie theater shut down we were devastated, because of all the memories we made there as kids, but when we caught wind of Carmike BIGD we had to put our memories to the rest for the new structure. I remember the old Carmike would play discount movies, and we thought there would be no way to top that at this beautiful brand new theater, that's before we found out they also do discounts between 4-5:30pm. My lady and I have been havoc customers to this theater now and we couldn't have asked for better customer service. I feel as if we became friends with everyone, and the young kids working behind the counter are so pleasant and care so much about their customers. I really enjoy this movie theater, and in my opinion I think it makes Pottstown a place to reckon with. Now for everything else, that's on them. But as for Carmike Cinemas, you guys are amazing! Thank You! read more

This is a great addition in an area that needs more upscale theaters. Starting in the lobby, they've made top-notch improvements, tho things were a little confusing my first time there. Pros: -You can purchase a bucket for reduced-priced popcorn refills all year long. -They have an updated soda fountain that has the feature of adding flavors to regular Coke products. (I tried the raspberry coke...it was interesting...lol) -Excellent movie-going experience with comfortable chairs, upgraded speaker systems and large and well-maintained (so far) screens. -Clean. The bathrooms and theater floors were very well kept, but this could be a product of how new the theater is. Cons: -Popcorn and soda works on a strange ticket system where you purchase a refill ticket in one window and redeem it in another. I could see this causing chaos if it were crowded. -No reserved seats. This is becoming a standard for nicer theaters and I'm surprised they don't offer it. Overall, I thought it was an excellent experience on my first trip here for a Friday matinee. Let's see if they can keep it up on a crowded Saturday night! read more

I'd say for it being a Carmike theather, they upped their game. This is a nice new addition. Prices are "okay", but I am a huge fan of the refill aspect. Seats comfortable. Picture quality, top notch. I've seen a couple movies here. It's no IMAX, but it's certainly better than Regal Oaks. read more

I second Tamara G's review. I checked out all three restrooms in search of something clean - nope. They were the most disgusting lavatories I have seen. One sink was broken and had open water freely flowing. The toilets were filthy and covered with human excretions. The trash cans were overflowing. I will watch movies elsewhere. read more

This place is clueless, dirty, and disorganized. There is not enough seating in the lobby and no arcade games. The pricing is indicative of a premium theater, which this is built to accommodate however the experience is not there. This place is so empty and disorganized that you could probably walk right into a movie and the staff wouldn't notice. The floors were sticky and dirty... went to see Men In Black 3 in the DDD theater for $15 a ticket and there's trash laying around because the staff didn't actually clean it. $60 wasted on 4 tickets- I'm sure glad I didn't buy the $8 popcorn. I'd rather go to Regal Oaks 24, UA in KoP, or the Rave in Center Valley. Movie Tavern in Collegeville gets an honorable mention. This is much better than the Carmike 8 in Coventry though. read more

Given the rural area it's in, it's great. If you plop this same movie theater in a more populous area, it might not be as great. But given the fact that the closest other movie theater rather sad looking both inside and out, this Carmike is a very nice upgrade. The only thing it could really use is some sort of entertainment area in its cavernous lobby, like an arcade game or photo booth. read more

I am giving the AMC in Pottsgrove a two today because the the entire place was disgusting. Everywhere you looked was filth. All of the cleaning supplies and equipment lying out in plain view as if to leave the impression that they were planning on cleaning. The men's bathroom stunk so bad. The cup lid holder was covered in sticky mess. I went to the 4:30 showing so it isn't like it was the end of a very busy night. Unfortunately, I could go on and on about the messes that I could see but it would take for ever. My stomach turns thinking of what it looks like where I couldn't see. read more

I'm still reeling that I was able to see a movie here for $7. $7!!! I just paid $20 to see an IMAX movie in Los Angeles, so you can understand my glee. This is the theater in my hometown that wasn't around when I was growing up. I am impressed with how far Carmike has come! I still have memories of going to the hole in the wall Fox theater across from the Coventry Mall. This is definitely an upgrade. I saw Hunger Games with my mom, which was screening in the large RealD theater. We came before 5pm, hence the $7 tickets, but even my local AMC in LA only has discounted tickets before noon. Jeez louise, you guys don't know how good you have it. The sound and picture were pretty good! Again, out here, you don't have film school kids complaining to the manager about there being too much bass in the audio, but I was still impressed with the quality overall. While I don't think anyone should be making a special trip to come to this theater (like I used to do with Regal Cinemas in Oaks), if it's your local theater, enjoy! It's pretty good. read more

A school holiday, below zero temps and three people behind the counter. We bought our tickets online but are still forced to stand in insanely long line. What's the benefit of buying online if I'm still punished by standing in line? No specific line for online ticket sales. Will drive to Oaks from now on. read more

For a fairly new establishment it's a shame they aren't taking care of it. The cleanliness of the facility barely passes for acceptable. Which is a shame be the best closest theater is 15 miles or more away. Granted it did change companies from Carmike to AMC a year or so ago they were just changing the sign out front. The bathrooms even at 1pm smelled of urine, had urine on the floor and the sinks had layers of dirt. You would think the facility would be at its cleanest for the early showing but that was not the case. I hope this review and the comments I submitted through the website are enough to get their attention and for something to be done. The kicker to all of It was I signed up for their loyalty program on my phone and the poor girl behind the counter had to struggle to turn the scanner around because they don't have one setup to scan phones like most technology driven stores do. read more

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I was totally disappointed with my movie experience. I really loved the theater when it was the Carmike 12. It was clean, popcorn was good, comfortable chairs and nice screens. Now it is really fallen off. The Carmel popcorn and cheese popcorn was gone, the regular popcorn we did get was cold and full of kernels, the bathrooms were disgusting, dirty toilets, wet paper towes all over the floor, sinks dirty. I couldn't believe how bad the place has degraded. I won't be going there to watch anymore movies. read more

Has this theater been cleaned in years? Really disgusting experience. Popcorn all over the floor, greasy surfaces and the bathrooms were awful. I don't plan on coming back to this location ever again. Came back to post more. The people who say this is technologically advanced need to get their eyes check. The screen was really blurry. read more

Keep going back to this AMC because it's close to home but am consistently disappointed in, well, everything. Went to see a late afternoon Star Wars with my family. 1) staff who waited on us were meh at best. 2) we discover one soda machine is broken and the other has no diet soda of any kind. 3) the movie theater is freezing. FREEZING. 4) movie comes on and house lights don't come down. We are only people in the theater so I go out and tell the same unhelpful staff member, the only one available. He says ok; he'll take care of it. 10 minutes later lights are still on. I go out again. Same staff member says "yeah something's wrong with the code." When I say "so the lights will be on for the whole movie,," he says yeah, and offers a refund. No apology or anything. Get this: scans my Fandango app and says "you're all set." When I notice later my refund didn't go through, I reach out to AMC and am told staff can't issue refunds through a third party app. Yep, that's right. Not only did he not apologize, he lied flat out just so he didn't have to be bothered. Got my refund thanks to AMC corporate, but what a crappy experience. I'll be taking my movie business elsewhere. read more

This theater has taken a turn for the worse since AMC purchased Carmike. Recently a decision was made to eliminate the dedicated lines for AMC Stubs Premiere and pre-purchased tickets bought through a service like Fandango. This despite the fact that AMC promotes a dedicated line (before every movie actually!) for members of this program. There are no kiosks to exchange pre-purchase tickets for an entry pass, so even when you walk in with a pre-purchase ticket you are guaranteed to wait in a lengthy line during busy times. Management's response to complaints about eliminating the dedicated lines: "well this is just how it is now." read more

Overall, a pleasant experience in a nice theater. The seats are comfy (they rock a bit) and the theater itself was clean. My frustration was the ticketing process. I purchased my tickets online via the AMC website. Although I didn't see any mention of a service fee, note there is one. It seems to be $1.50 per ticket. I received my confirmation via email, which contained a QR code and the instructions said to bypass the line and go directly to the ticket taker and show them the email. Well I did and was told I would have to go the counter and have it converted into a paper ticket. WTH? Fortunately there were no lines so not a real big deal, but I was frustrated nonetheless. No major advantage to me to purchase online if I still have to stand in line and convert the "e-ticket" into a paper ticket. This is certainly not how it works at every other theater in the area that I've been to. This will cause me to think twice about coming back here, despite liking the theater itself. read more

I went to this theater at their Grand Opening in November 2011. I loved it then and I still do today. State-of-the-art stadium seating and sound systems make the movie experience second-to-none, and if you get a ticket to one of their Big DDD (3D) shows it's that much better. Unlike traditional facilities where you buy your tickets at the door, here you do all your buying at one place--the concession stand. It's convenient because you only have to wait in line once, but sometimes they try to sell you more than you want. They don't always do this, but sometimes instead of starting shows at 7:00 and 10:00, they'll begin up to an hour earlier. That's a bonus if you don't like staying out late. On one visit there, when I got back to my car, I suddenly had a sinking feeling. I did not have my wallet because it slipped out of my pocket. So I had to make a dash back to the auditorium that just emptied out. A staffer asked me where I was going and I explained, so he came with me back to the spot where I was sitting. Since he had a bright flashlight (and I didn't), within one minute the wallet was found. Needless to say I take safeguards now so I don't go through that again. This was formerly Carmike Cinemas; it's now owned by AMC. Acquisitions take place every day, but sometimes the new owners should just leave well enough alone. A couple examples in this theater: at the front of each corridor were e-boards that told you whether the show you were waiting to see was seating yet or not. I thought that was a great idea, but they're turned off now. Also, there is follow-up signing at each auditorium entrance that used to have the name of the movie and the start time. Now? "Welcome to AMC." Thanks. At least they haven't removed the auditorium numbers from the signs yet, but I wouldn't put that past them. That said, while I do miss the old theater that was across from the Coventry Mall sometimes, I'll do most of my movie watching here. The prices are what you would expect at today's theaters, maybe a couple bucks cheaper. read more

This is the 4th time I have come to this theatre where the screen doesn't work during the pre-movie ads & previews. The screen flashes, sound is intermittent & startling, or the sound is fine but there's only a flashing screen. And today, it was so bad, they couldn't fix it & cancelled the movie. I could see this happening once or twice but 4 times now in a 4 month timespan. Going to a different theatre from now on. read more

This is a brand new theater in Pottstown, It's about time! Like everyone else, I had to drive to KOP to go to a decent theater. The closest was the one at Coventry Mall but I wouldn't go there if they paid me too. You could get a disease just from sitting in the seats. I went to see Cabin in the Woods (best movie ever) at the Carmike and I was so impressed with the main theater screen. It was a nice size. They offer a rewards card and you can end up getting free food and drinks. They have a bucket for the largest popcorn size and if you bring your bucket back to another movie they will fill it at a fraction of the cost. The guy told me that some people bring their bucket by to get refilled even if they aren't seeing a movie. I didn't buy the bucket because I don't even finish the small one. I guess the only down side is they don't have IMAX. If your building a brand new theater why not put in an IMAX? They have a "Big D" but I'm not really sure what that is. Anyway, I am glad they finally opened a decent theater 5 min from my house. read more

We've often watch movies here and enjoy our time. Pros: -You can purchase a popcorn bucket for one time and popcorn refills for $4 all year long. -They have good soda fountain with lots of choice -Comfortable chairs, great speaker systems - well-maintained and good screens Cons: -No reserved seats. This causes headache to everybody when the show is full. -Bathrooms aren't clean as would expect for a good theater. - Management has to step up and any jerk holding more than 2 seats MUST be out of the show - College girls cant handle situations when the show is full. Period. - Employ security personnel to take care of jerks who how hold seats or for any other issues - Holding a row of seats for a full house shouldn't be allowed else provide seat numbers - Manager/Security person must be present inside the auditorium for potential full shows before the show begins to control the crowd One occasion for an Indian movie an idiot was holding up a row of seats for his friends/family and he was all alone :) He was most dumb and stupidest person you could every see holding row of seats and arguing with manager and people. Hope management reads this review and implements some changes which would eventually make a great movie watching experience to customer. read more

So...the ONLY reason I go to this trash heap is because it's 10 minutes from my house. Otherwise, it's horrible service, and not due to the actual people, perhaps just not having enough of them. Getting concessions takes forever. Starting the actual movie takes forever. Often we wait listening to music while the time for the movie passes by--not ideal when you're with kids!! Very dirty and smelly. Pretty bad experience. read more

I've been to this theatre many times and usually have an enjoyable experience. On this visit, we arrived a little early and were told we could go in and get seats a while. Two young women came in to finish cleaning while we and several other people were in there and told us it was okay to stay. Both of them then started talking very loudly about how they hate their jobs and cursing in front of several children. I am extremely disappointed in these employees and their attitudes and language. read more

Comfortable, clean, well run. That's really all you can ask for when you go to a movie theater. It's kind of annoying to have to get your popcorn at a different stand sometimes, but eh. It's still the nicest theater close to Pottstown. read more

My wife and I came out to see a 12:10 showing of The Up Side. There were 2 people working behind the counter. The one girl was taking care of tickets and concessions, while the guy was only handling ticket sales. He was actually telling people to come to his line for tickets, but then sending them back to the long line for their concessions. The problem was, those people had to get back into the concessions line for their popcorn/candy/soda anyway. I think it would've made the line move faster if both workers sold tickets and concessions together. I mean, the line would've moved twice as fast. If someone who only wanted tickets came in, then they could be taken before the next customer. Whatever, I don't run the theater. After my wife and I got our tickets and snacks we went into the theater and took our seats. With a 12:10 advertised movie start time I figured we would watch 15-20 minutes of previews and trailers before our movie. Well, at 12:12 the lights were still on and the projector was off. That didn't make sense to me so I went to ask the guy selling tickets when the movie was going to start. I told him that people were starting to grumble in the theater and were wondering if we were forgotten about. He looked up the start time on his computer and told me that the movie starts at 12:10. I told him that the trailers haven't even started yet, and he said that the trailers will start at 12:10. At this point it was 12:15, and he told me that the trailers will start any minute. Long story short, the previews started at 12:17 and the movie didn't start until 12:33. This was my first visit to this theater, so maybe that's how they normally operate. I just think 12:10 start time means that the movie starts at 12:10. With the delay of the start of the movie you would think they would've at least had the time to clean the trash from the earlier showing, but again, I don't know anything about running a theater...not even a poorly run one. On the plus side, our popcorn had butter, our soda had ice, and I had my wife. Like Ice Cube said, today was a good day. read more

Extremely dirty. Took our kids and there was still trash all over the seats and floor. Seats were all stained and it was just disgusting. For the price they should be able to ensure a much cleaner and sanitary environment. read more

I used to love going to this theatre. Over the last several months it has become worse with every visit. The women's bathrooms have broken sinks, broken paper towel dispensers, and are beyond dirty. It was disgusting in the bathroom today - clogged toilets, broken toilet dispensers, and sticky all over the floor. In addition to this the theatre for the movie I saw was also dirty today. Trash was all over the floor and seats at a 12:30 movie, so it was not cleaned since the previous night. Management must be lacking because it is never clean here anymore. I have given this theatre several chances since the decline started. I will travel to a further theatre from now on. read more