I have visited this movie theater twice. No complaints with customer service. The employees are fine. My issue is the cleanliness and the poor conditions of the chairs in the theaters that don't recline. read more

Extremely disappointing experience at AMC Rockville Centre. When we arrived for our movie, we were informed that the air conditioning was not working. The theater was incredibly hot, humid, musty, and had an unpleasant odor. Without exaggeration, it felt close to 90 degrees inside the auditorium. It made it very difficult to enjoy the movie. The employees told us the A/C had been down for days, which raises the biggest issue I have with this experience: why weren't guests notified before arriving? We purchased our tickets in advance, planned our day around this movie, and traveled to the theater only to find out our only options were to either sit through the movie in unbearable conditions or leave and try to rebook for another day. Unfortunately, there were no comparable showtimes available for several days. I do want to recognize the staff. They remained professional and courteous despite working in unacceptable conditions. They were visibly sweating throughout their shifts with only a small fan to cool them off. No employee should be expected to work like that, and they deserve recognition for maintaining such a positive attitude. This situation reflects poorly on AMC. A known issue that had existed for several days should have been communicated to customers before they arrived. A simple email, text, or app notification would have allowed guests to make an informed decision instead of wasting their time and making the trip for an experience that was far below expectations. This was a poor representation of the AMC brand, and because of how this situation was handled, I will be reconsidering whether to continue choosing AMC for future movie outings. read more

Went to see odessy last night While sitting waiting for ligjts to go out and movie to start, the lady in front of us got up and screamed, a rat ran across her chest. As I looked down at my feet, I saw the rat run by and knew about it We immediately got up and ran out of the theater and we got refunded our tickets. The theater was infested with rats and they were still letting people in when we told the staff what happened. They seemed unfazed and actually knew about it and refunded us immediately and still allowed new movie goers to go in there and watch the movie knowing there were rats running around. read more

Quiet Friday afternoon 440 showing. Very few people at the theatre. At the end of the movie (closer to 7pm) it was very crowded at the concession. I realized there are only 2 soda machines and there was a grouping of people waiting. It's a small area. The seats were good. The movie was good. Rockville Centre is luck to have its own theatre and I am happy to see it is frequented and maintained well. read more

I am so annoyed and maybe I shouldn't be but I decided today to come see Mario Bros in 3D. I checked in and decided to grab my drink and popcorn. I realized I did t remember what theater my movie was in. I approached the front desk and a woman who doesn't look like me was standing there. I said "I forgot what theater m in". She quickly replied "theater Three". I said thank and proceeded to the theater three. After squeezing through a crowded row of I sit and see that this is not Mario Bros. I thought this was just a preview of "MICHAEL" to my surprise. Now is it she thought everyone in this theater is here to see Micheal or was a something else after looking at me? This is the world we live in now. No one can be sure any more. But I know what it feels like. read more

Honestly all the bad reviews scared me when i had already preordered tickets but was pleasantly surprised that all was fine. yes the carpets may be dirty but the workers were efficient in directing and serving. they had all the drinks & popcorn was great. prices are just like any other amc. i was in theater 1, and the chairs arent reclinable rather rocky but i enjoyed it personally. it's not as tight as people say, the seats are close but theres enough room to walk through rows etc. the chairs were also not in bad condition and i didnt see any mess. the previews only took about 25 mins which is fine with me. anyway dont let reviews scare you, id come back just cause its close, and the area is cute. my only complaint is two stalls in the bathroom were missing toilet paper during the rush of people coming out of a movie. read more

HORRIBLE. NO A/C FOR THE ENTIRE MOVIE. people were visibly struggling. some had to go outside to breathe. we weren't advised before the movie started and the screen had extreme vignetting and felt like the movie was soft. AVOID THIS CINEMA. read more

Very friendly staff and screens are really good. Seats need updating and the concession stands do not accept cash, which as far as I know is illegal in NY read more

This movie theatre used to be so gorgeous inside. ITS IN NEED OF A MAKE OVER SO BAD. I believe if they upgrade to the newer seats with tables this would be such a game changer. It's good for something local and quick but when it comes to comfort the old chairs NEED TO GO. I truly hope they update it soon. read more

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theatre's air conditioning didnt work was a sauna. don't recommend. one soda machine didnt work

If You're could give this place zero stars I would!! Absolutely disgusting!! Filthy dirty , token seats that do not recline and are warped! Dust that can be seen throughout the theater , even on top of the speakers, so visible. The floor is filthy with debris everywhere! Two drinks for 25.00 and they were horrible. Please DO NOT ATTEMPT going to this theater. It is beyond your imagination!! Just down and dirty!! read more

I'm currently watching sinners. I have asked for them to brighten the movie and they haven't. It is blurry AF and when you complain no one listens. I want my money back read more

This place is in need of a lot of help. Came to see a movie, the seats don't recline like most other AMC theaters do. They're old and uncomfortable. The AC must have def been turned off because it was so Hot in there. We only go here if left no other choice. Don't really recommend read more

Misty, Missy, or Mitsy sorry boo for screwing up your name bc I was in a rush to go see little mermaid with my niece and couldn't figure out the parking. Anyway YOU are the reason why I rate this place 5 stars. Yes yes I am a loyal AMC fan but I have never been to this location. Where everything was sold out this place had plenty of open seats. I parked right out front and had to leave to go put money in the meter bc I didn't want to download the app and was truly in a rush. Movie, theatre, crowd, and concessions were all clean and great. But Missy saw that I was in a rush and instead of congregating with the 3 other staff members behind the one opened register- SHE SAW ME AND OPENED UP!! I am so used to looking at staff begrudgingly while waiting on line I started to studder I was like omg thanks so much. She assured us we wouldn't miss any of the movie and made the whole transaction quick and easy! THAT is what the movies is supposed to be like! I hope someone reads this and gives that woman a raise! And if you are the manager and just doing your job GIRL! I'm definitely coming back! The booster seats were not gross and sticky and the only thing I would say is: How come there was a big light on in theatre 3 while the movie was going? Did that have to do something with 3D. It was weird but at the same time it worked bc I had a four year old with me on top of my two regular teens and I could see them the whole time. Hopefully they do have a secret parking lot that I missed. And don't for one second think I didn't see you doing your thing young black man who checked us in. Great team great job great experience 5/5. They didn't give out free posters and I was still happy. read more

AMC Fantasy 5 - Cinema Near Me - Rockville Ctr, New York

First time at a movie theatre in a while and also first time at this theatre. Seats are old, when you sit down, it just reclines a bit too far back and there's no way to fix it. Hard to find parking. A bit dirty in the theatre and it's old looking but we noticed they were starting to do construction outside. Pretty small theatre but I guess it does the job in watching the actual movie since the audio and visual were fine. I wish the top of people's heads weren't in my way though because since the seat reclined itself, people's heads were at the bottom of the screen from my view. Tickets weren't as expensive as the newer theatre by where I live and when we came here we realized why. I guess you pay for what you get. Tickets at the newer theatre were also sold out since I went to watch Black Panther: Wakanda Forever the week after it came out and my bf and I really wanted to go that specific weekend. I don't go to the theatre often and when I do I want the nice seats and full comfort. Would probably pass on this theatre next time. If they could renovate it and add parking somehow, this would be a great theatre because it's next to lots of restaurants to grab food before/after the movie. read more

Clean movie theater but no reclining seats! The seats they have are still comfortable though. Only downside of this theater was no reclining. Parking can be annoying too depending on time of when you go to the movies in RVC. Popcorn was yummy and service was good. Ordered my tickets online and chose seats ahead of time. I recommend doing this. But you can still walk in and order your tickets there. I would go back to this location if needed but would go to another theater with reclining seats read more

DIRTY!! This place sucks, horrible food thats rock hard, employees are RUDE and unhelpful, they seem to hire anyone. SO DIRTY, the seats are sticky and have food all over them, floor has popcorn all over, and the SEATS DONT RECLINE, it seems like they never clean the place, and there are no trays at your seats like other theaters have. Regal in lynbrook is close by and WAY better and CLEANER. read more

My husband and I went to see 28 Years Later in honor of our son who is currently serving in the military. He grew up loving 28 Days Later and 28 Weeks Later, so this film was special for us as a family. We hoped to take a photo with the movie poster to send to him, but we couldn't find it anywhere. That's when José, an incredible AMC employee, stepped in. He searched with us all over the theater..upstairs, downstairs, even outside, until we finally found the poster. He truly went above and beyond. We shared our appreciation with Nicholas, the manager, who was just as kind. He even offered us the poster after the movie's run and took our number so we can send it to our son. We were genuinely touched by that thoughtful gesture. José and Nicholas showed top-tier customer service. They are absolute assets to AMC. We left with full hearts and big smiles. Thank you for making our night so meaningful! Sincerely, overjoyed parents! read more

The theater has no AC and it's filthy. I have been here twice within 2 months and both times the same experience. Definitely won't be back! read more

Great staff. The Manger is very helful.and the staff were well trained. The place was clean and stocked with all the items they offer

No wonder movie theaters are a thing of the past, this place is dated. Very old and cheap decor. The seats recline yes but they are FILTHY and torn up, oh and the foot rest does not lift. read more

The staff hands down are amazing! Very sweet and beyond helpful! Yes this location could definitely use some updating but rather come here with great staff than any other location read more

they were rude and mean they manager snatched my phone when I was on a call with my dad just to talk to him. Not clean at all literally disgusting. Never clean. Bad service. Not good movie choices. read more

AMC Fantasy 5 - Not clean - Cinema Near Me - Rockville Ctr, New York

Was worried from reading the other reviews that Fantasy would be a terrible experience. Went in July and there was adequate AC. The seats were okay but did not recline. Even on discount Tuesday, the whole theater only had 8 people total. Purchased my tickets on the AMC app (which also waives processing fees if you join their Stubs membership for $15/year) before coming here. You can choose your seats on the app to secure a spot before arriving. The employees were nice, but were on their phones. Would be great if they had free parking nearby for people going to see the movies because I had to leave the movie half way through to go add more money to the meter since there was a 2 hour limit. read more

The location is perfect and convenient for this place. Across the street from Mr. Micelli (btw pronounced "Michelli" not "Miselli"), Cabos, and Starbucks. On the same side as municipal parking. The movie house makes this block prime real estate. The theater, bathrooms and lobby are clean, staff are pleasant, and the self-serve kiosks make it extra convenient. Plenty of room in the lobby for separate exit and entry. I haven't had the popcorn in years, so can't comment. No cafe here, but makes sense to do one thing right and focus on the basics. Extra star for location. read more

AMC Fantasy 5 - Btw, the best movie this year. - Cinema Near Me - Rockville Ctr, New York

I'm not sure if this place is open due to COVID The sign on the building is not lit and I tried calling and no answer Fandango says no scheduled movie times ! read more

Gone downhill badly. Really uncomfortable seats, awful bright lighting right in your face during the movie, bathrooms always closed for cleaning during the movie, popcorn not fresh.... always been a big AMC fan but regal Lynbrook deff took the crown. read more

Went to see Toy Story 4 7/6. Disgusting!! Hot No A/C.. Chairs torn broken and dirty!! Filthy floors and cup holders! Floor was slippery gross! A teenage girl fell on the floor trying to sit in her chair.!! Will NEVER go again!! Do Not Recommend! Only gave it 1 star because I had no choice!! Don't waste your money. read more

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I wish I would have seen all the reviews before going there. Place is dirty, recliners are ripped and not cleaned. The cup holder of where I sat was disgusting (a small puddle in it). The place had a funky smell, not sure if it was the guy sitting next to us or the carpet. Definitely no going there again. read more

Very dirty theater. Had to brush popcorn off my reserved seat and take dirty napkin/tissues out of my cup holder. The garbages are all overflowing. Lines for refreshments are long and slow. Will avoid this theater in the future. read more

1 star only because I cant give ZERO. (I'm literally here right now)chairs are ripped, floors dirty, bathrooms disgusting! For a movie theater to be in RVC, you would think it would be a whole lot better. Now.. as far as the food goes, the popcorn is stale, thin crust pizza taste like cardboard.. and I wouldn't try the fountain drinks only because I'm not sure if they even clean the machines.. try another theater if you're going to spend your money. read more

AMC Fantasy 5 - Cinema Near Me - Rockville Ctr, New York

Yes, they have reserved seatings. No, they don't have the reclining chairs. Seats rock like a granny chair at best. A lot of the seats have been cut/sliced. Upside is that it appears clean. The place definitely needs updating. Not inclined to return to this one. read more

Worst AMC experience ever. Don't know where to begin and this is coming from a avid movie/AMC theater lover. Ordered tickets online via the AMC iPhone app. Got there 30mins early. Picked up $2 tacos from Cabo across the street. Went into the theater and brought a fountain drink cup only to find out the soda machine was not working. Walked into the theater room and was welcomed by popcorn ridden seats and a sticky floor. Movie started 30mins after the listed start time ( 10:30pm ) with a unfocused image and static sound. ( No previews - they just went straight into the movie. We all were staring at a black screen 30min after the start time ) Everyone left the room and had to wait on line to be refunded. A waste of time and a big downer. I guess The Lion King will have to wait :( read more

Run of the mill franchise movie theatre Big & clean .. u can fandango your seats or pick whichever when u get there! a bit more on the quiet side (Saturday night and no long lines or rush to see a new movie) Nice laid back Long Island style! Comfy big red seats .. I would've given that extra star but alas no booze :-/ read more

AMC Fantasy 5 - Nice place to catch a new flick - Cinema Near Me - Rockville Ctr, New York

I came here late on a Saturday evening with a friend. When we first arrived, the lobby/area to purchase tickets was a bit haphazard and disorganized. It seemed like each guest was taking awhile to get their ticket. When my friend and I were up, there were two teenagers standing in the way and they made no motion to move while it was our turn. I politely told one of the girls, "Excuse me" and she was incredibly rude in return, practically yelling at me. After a minute, I just had to ignore her and proceed with getting the tickets. The reason it was taking longer for each person obtain their tickets is because now each party needs to choose what seats they want ahead of time. It took us a few minutes to figure out the best location because I like to be in the back-middle area and most of that area was already filled up. The lady at the register was very patient with us and even said she would allow us to select one of the disabled seats since they are all the way in the back. My friend and I finally decided that wouldn't be fair so we decided on seats toward the back close to the middle and that worked out just fine. Before entering the theater, one of the managers approached us and gave us 2 free movie passes to use next time because if they way the other guests treated me. I found that to be such a thoughtful and kind gesture - They truly didn't have to do that because I understand that the way the teenagers treated me was not the fault of the theater, yet they decided to make up for it anyway. This theater cared enough about how their customers are treated by others and really appreciated that. The seats were huge and comfortable- Almost like reclining seats (though they don't go all the way back). I really liked the leather material of the seats- It felt cool and being able to sit back was really relaxing and cool. Also, there was plenty of leg room so that you can stretch out and people can easily walk through the rows. I didn't visit the concession stand so I don't know how that area looked or what food/drink options they had, but overall had a good experience here. I would come back but only if someone was driving me there since it's a bit far/difficult to get to through public transportation. read more

There are mice at this theater one ran across my feet. I ask for a refund and they told me that there was nothing they could do for me harable experience read more

One of the dirtiest theaters I have ever been in and it's only 12 PM. I could have taken many more like this on the walk to the theater, food and crap ground I to the carpet and escalator but the food was enough for me. read more

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This is the second time I've been to this theater - first time was about 1.5-2 years ago when they first renovated it and second time was this morning to catch a matinee showing of the new Grinch movie. The severe decline of this theater in such a short time is unbelievable. Broken seats, dirty theater - you mean to tell me that between last night's last show and the first show this morning, you were unable to clean the theater? There was buttery grease all over the broken chair arms and remnants from last night's popcorn all over the seats. When the movie started (late, I should add), the lights were left on and it took 3 people, my husband included, to go downstairs to tell an employee to turn the lights off. Obviously we are all familiar with the story of the Grinch, but my husband missed 5-10 minutes of the movie in doing this. We didn't pay money to go to a theater and watch a movie with a glare on the screen. It took over fifteen minutes for someone to shut the lights off after being told too. This is the last time we will be coming to this theater. The new Regal theater may be more expensive, but at least it's kept clean. ps - if you do go here, make sure you use the bathroom before going in because the bathrooms are on the first floor only. Kind of annoying to have to run all the way downstairs when you are with a small child - whoever designed this upgraded theater should have considered this and had bathrooms on both floors of the building. read more

AMC Fantasy 5 - Cinema Near Me - Rockville Ctr, New York

They need to do this theater over no way they take in a lot of money and think it's ok that we pay to sit in chairs you wouldn't even keep in your house read more

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Overpaid for a not so AMC experience. Kind of run down. Upstairs drink machine were empty. Plenty of employees standing around. Watched a subtitled move with 1/2 the subtitles cut off. They blamed it on the film. Bathrooms were dirty. Seats were updated, but cheaply done. Did not recline. I think they need to lower prices if they intend to get people to come. read more

AMC Fantasy 5 - Cinema Near Me - Rockville Ctr, New York