They have a monopoly and as the only movie theater in town, they have my business. The lobby regardless of time of day is always dirty, the floors gray/black despite the tile being brown beige. Popcorn, drinks, popcorn topping and trash are almost always present on the floor. The theater is almost always understaffed and overwhelmed. The film selection isn't great typically having the latest superhero film, animated features, horror movie and faith-based film but if you're lucky, they might have awards worthy films for a few days. So check daily or you might have to drive to Huntsville or further to watch that character driven, performance fueled movie. The theater has changed ownership but sadly it's no better than it was and I might say worse than it was and before that I didn't think that was possible. At least I haven't walked out of screening to witness the manager berating his crew while alternately beating a popcorn machine with a hammer and menacing employees with the same hammer. Better than having no theater at all just barely but it is. Because we live in a small town doesn't mean we should forego the expectation of quality and service but that seems almost a constant theme and when you ask long time locals there response is, what do you expect in a small town. If you're charging big city prices, I expect for people to give a damn. read more

Management needs to make repairs in the men's bathrooms at AMC Florence AL. Out of three men's bathrooms, only one in this theater was open for the public. The other two were closed (roped off). In the one working men's bathroom, only one of two urinals was working. One urinal was covered with plastic. The one toilet in the stall was functioning correctly as best I could tell. I did hear another patron mention there was an adult diaper that someone had discarded in the floor beside the toilet. Also, only one of the two water faucets at the sink was working. Only one of two soap dispensers was working correctly. On a positive note, the theater seating area seemed to be relatively clean and the seating was acceptable . The movie "Young Washington" was very enjoyable. I wanted to mention my concerns about the restroom situation because of their poor condition. In a world where we have choices, I would suggest this needs to be addressed. Speaking of choices, we can drive 20 to 25 minutes further from home and be in Tupelo, MS. I prefer Florence since it is closer, but the poor maintenance at Florence may sway me towards the Tupelo theaters. The Malco theater in Tupelo is in a completely different league-- so superior! It is so sad to see how neglected, poorly staffed and poorly maintained the AMC Florence location has become. read more

I see a lot of movies and I rarely encounter an issue at this theater. I saw a movie and forgot to scan my AMC stubs account barcode. Naturally while in the movie, the ad they play every time tells you can get points for the movie and to approach a worker after the fact. Since I forgot, I did that. I was rudely told it was too late and that I couldn't. I contacted support in the app and they even have an article saying that you can and that you can ask a person at the theater or contact support. Either this worker was ignorant of this fact or was simply being rude as it appeared to be the case. read more

AMC CLASSIC Florence 12 - Was told I could not scan rewards after the fact when support clearly says you can. - Cinema Near Me - Florence, Alabama

The manager is a smart mouth jerk . I would never ever recommend coming back to this place they need to look at there employees and do a hard overhaul . Went to a movie at 6:50 got out at 8;40 at 8 pm tried to get a refill of popcorn to take home to my daughter and was told no they shut everything down being a stubs holder we get a free refill . Never once when I asked did they say they quit making popcorn at a certain time . I asked if I could come back tomarrow since they already got rid of everything and that's when the manager started being absolutely rude and smarting off . read more

Due to this being the only movie theater in the area (within 50 miles at least from the next one) you would think that this theater would be well equipped to handle a moderate to large crowd...NOT. To be honest there were only two cashiers working the concession stand, which is also where you buy the tickets from, and one young man behind the counter doing everything but trying to help out. I've been to this theater many many times before in the past, but this is the worst shape I've ever seen it in. I went to a 6:45 viewing of the Lion King on a Friday, so i would have thought that the theater would be prepared for a large number of customers to show.; however they were not. The floors were nasty with unswept popcorn everywhere and the trash cans overflowing. There were only two cashiers checking people out to purchase tickets/snacks and the theater had a stale unkept odor. One would not expect this due to the weekend being a prime time for business and the expensive cost of tickets and refreshments. Needless to say, management needs to do a better job at making sure their facilities are cleaned and properly staffed. read more

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I pay $20 a month to see up to three movies a week because it's the only theater in the Shoals area. Having said that, the seats are uncomfortable and the concession prices are ridiculous. I know that concessions is where they make money but still... read more

The service is pretty standard. Ticket prices are good, and they have popcorn and drink combos to offset the rather high individual cost. Overall a good movie experience. read more

Rude individual at ticket stand. Went to hand him my tickets to enter and he walked off and went into one of the theaters. Waited for someone to accept my ticket and a couple laters another individual came and got our tickets. As we went in the individual that walked off was standing at the end of the ramp watching the movie. Horrible customer service! read more

If you think paying $103 for two adults and a child to see a movie and 1 popcorn and 3 drinks it not enough reason to stay home and watch a movie add to that 55 mins of trailers and commercials. I not sure about you but I would rather not pay to get abused. read more

This place has gone so downhill! On our recent visit they woman behind the counter was really rude because we didn't know the level of membership we had. (Seriously?! We're supposed to know your ridiculously omplicated customer loyalty scheme when you can't even find us in your system without a phone number, name AND email address!?) BTW, if you've ever been in customer service or sales, you're probably aware that you don't ask a customer why they didn't give you a coupon first. And for heaven's sake, you may be having a bad day. But the customer shouldn't have to share it with you. A little smile goes a long way. Maybe a little basic training of personnel is in order? The place is practically empty and feels like it's just phoning it in until they go out of business. read more

We went to the AMC theater in Florence AL. The place is dirty, stuffy, and smells. Halfway through the movie we were watching I felt something crawling on my neck. It was a cockroach!!!! Disgusting to say the least. Couldn't even enjoy the rest of the movie because I felt like something else was crawling on me. After the movie I went to ask for a manager to give my complaint. He said that a few days before they just had sprayed for bugs, and that no one before me has ever complained about it. The least he could've done was apologize and refunded my tickets. I will never go back there again and I will tell my family and friends not to go there. read more

Absolutely disgusting location. Filthy. Moldy. And rude up and down the line. And the management doesn't help. If you express concern about rudeness, they tell you where the door is. read more

The staff was friendly but the 2 movie tickets was $50 plus we got popcorn & 2 drinks and it was $30 that's way to expensive... I can go Lawrenceburg TN and pay less than that.... read more

Not a bad experience. COVID has had an impact on the facility and staff. Perhaps management needs some support. This area is a small market but with a little more attention the cinema will get the reviews it deserves. I do feel uncomfortable with the threat of bringing guns into a building where half if the customers are young people. read more

We recently visited the AMC Florence theater. We had on our winter clothing and our coats and were still cold. I had a blanket in the vehicle, which we went and got....to just to try to stay warm. The price of the tickets and the one popcorn and drinks that we purchased was ridiculously expensive. My brother and his wife visited AMC Florence a few days later, and they also said that they were extremely cold and miserable during the movie and would not be back. I too would give you less than one star if possible. AMC....you need to do better....take care of your customers. Turn on the heat!!! read more

I was going to go to a 7:40 movie. I always come around 20mins after the posted time because I don't want to sit through previews. I came at 8:00-802 and the doors were locked. I knocked on the door because the workers were close but they kept their backs turned. After a while of knocking because I just knew it was ok to buy tickets late they finally came to the window. They told me they locked the doors and closed at 8 , I said even for the 7:40 movie? I'm willing to pay for it so nothings to lose. She kept saying she was sorry and couldn't do anything. The movie was about to start, all they could do is make more money, they had to be there until the movie was over anyway. Crazy read more

Big fail.. Tickets and concessions at the same area? Just need tickets!!! Have a person just doing tickets!! This got me so hot that it kinda ruined my trip. The theater was clean, no movie posters in the lobby ( boo), the seating, the film was all good, the long lines for tickets are unacceptable!!! read more

I am a local. Only theater in town. You are better off waiting until the move comes out on blue ray than to watch it here. You may be in line that long. Never seen a business run more poorly. I will drive as long as it takes to watch a movie somewhere else before I go back to this theater. Spare yourself the agony to watch a movie here. read more

Absolutely terrible service and terrible management. 19$ for 2 large drinks and my wife and I (well over 17) were asked to show i.d. I have mine in my wallet while my wife has a picture of hers. They refused us and didn't even refund all of my money. Please spend your money elsewhere I am absolutely disgusted as the manager wouldn't even look me in my eye. A date night ruined by AMC Florence. If It would let me leave no stars I would. read more

They say they close at 11 but apparently their registers stop working at 8:15 and they won't let anyone else in the door.... Even though the movie started at 8. They say "we don't have any registers." I say poor work ethic and everyone wants to go home early. Stop being lazy AMC. read more

Ugh... I wouldn't come here to watch any movies if I cannot have my own Constitutional right to bear arms. I feel much safer conceal carrying. If a place of business has an issue with me or anyone wanting to protect themselves from any unforeseeable threats, then I would never step foot into that place of business ever again. I value my life and the lives of my loved ones before I acknowledge a rule that may put my life or my families' lives at risk. read more

An okay place to watch a movie. The facility is modern, they have good specials and you know, it is a theater.

If you're going to see a movie here you might want to show up an hour before it starts because you'll be waiting in line for a while. The concessions are also overpriced. It's worth driving out of town to see a movie somewhere else. The theater at Bridge Street is where we go! read more

The box office is never open in front, so it is impossible to just walk up and buy a ticket and go sit in your seat. They force you to stand in line at the concessions to purchase your ticket, even if you've already bought them online- you have to have a printed ticket. They lines are usually very long, and only one or two people at a register ( who are also preparing food) as they taking peoples money and printing tickets. NOT WORTH IT read more

Friends and I decided to see the new purge movie. My boyfriend and I as a couple just on tickets spent around $27.00 not including drinks and candy. The movie started at 8:00 however, at 8:15 the theater wouldn't sell anymore tickets and the CREDITS WERE NOT EVEN FINISHED. They missed out on probably 70-90$ worth of sales. Then they gave us an attitude when we asked for a refund because our friends couldn't get in! It's bad business and they shouldn't stop selling tickets till the movie actually starts 30-45 mins of credits is more than enough time to sell tickets. I will not go back. read more

Dear "AMC Classic" movie theater, I have an ingenious business idea for you. Since you're going to make us sit in a meat cooler for a movie theater, you should really consider selling $20 cups of hot tea and coffee outside the theater when each movie finishes, because I certainly would've paid it. Maybe that'll earn you enough money to actually pay your utility bill to keep it above freezing inside the theater. I came in to town from Huntsville to watch Glass with friends during the movie's first couple days out at a 7:30 pm showing and apparently that wasn't a good enough show to turn the heat on for. I left my wool coat and gloves on FOR THE ENTIRE MOVIE and my 4 friends and I froze the entire time. I get it. Movie theaters are always cold, but I'd be shocked to find out it was any higher than 55 degrees in that theater. Bottom line. Pay your utility bill guys. The fact that you can't right now is showing. read more

Staff is always friendly. Seats are comfortable and theaters are always clean. Shocked to see negative reviews.

No matinees on weekdays. Floors in theatre are sticky. Need to update the chairs to heated recliners like the ones in Vestavia Hills.

Facilities aging noticeably, not overly handicap friendly. Could really use a remodel, other than that The movie was awesome. And my first social activity since the medical event so over two years...Lol read more

My advice GO TO DECATUR! It took about 30 minutes to get our tickets, the popcorn was stale, the drinks were flat, gift card wouldn't work, and incredibly nasty! read more

Absolutely the worst theater in existence. . Star Wars premiere was ruined during the final fight scene by someone turning on the lights during our 3d viewing. Asked the girl in charge and she denied responsibility. She also told us rudely that there was nothing after the credits and that we could waste our time if we wanted to as she stood there tapping her foot staring at her cell phone. read more

Just moved to area. Enjoy going to movies, but this is by far the nastiest theater that I have been to. Forced to stand in line at concession stand 30 minutes waiting to buy a movie ticket since the concessions are where tickets are purchased. The concession area is gross. Popcorn, trash, and who knows what else litters the floor, counter, and the back wall where food is prepped. Worst movie experience ever and that's before even stepping foot into the theater itself. read more

Took my Mother there to watch Skyscraper for her Birthday. Popcorn was overly salted. Bought a huge bucket and only ate a small handful. Sound was down so low you couldn't hardly hear the words. And the worst of it all was the ladies bathroom smelled of urine. All in all a bad day for my mom. Used to be really nice there read more

We got to come I and the doors are locked. We had to the other side to get in. They should put a sign saying USE OTHER DOORS ON OTHER SIDE. When we went in this woman kept asking us if we were a Prime member. We told her no twice, yet she never told us how to become Prime members. The employees are not very polite or friendly. They need to get more commercials is seeing a repeat of the same three over and over is ridiculous. read more

Went to see a 4 pm movie today. The line extended into the parking lot and once inside wound around through the lobby. It's ridiculous that there is one line for both tickets and concessions. Left without seeing the movie. Super inefficient, unprofessional, and not customer friendly. read more

Theater always filthy, theater seats are literally torn and ripped. Staff is generally unfriendly and act as if you are bothering them. Been to multiple shows that were never cleaned from the prior viewing. Will not be visiting this venue again. read more

The theater itself is nice since it was renovated not too long ago. However, it get's a 2 rating for being incredibly overpriced. I don't know how families can afford to take their kids to the movies, because 2 tickets was almost $30 - could you imagine a family of five?!. There are theaters just 45 minutes away that sell tickets for $5-$7. The refreshments are also way overpriced and takes forever to get through the line. I waited 20-25 minutes just to buy a small popcorn. This would be a great theater if they could just adjust their pricing. read more

ZERO STARS. VERY VERY BAD EXPERIENCE EVERY TIME!! Understaffed & overpriced. Patrons talked out loud during the entire movie, selfies were made with flash, and the man in front of me vaped & his fumes wafted over those of us near him! Paid over $25 for 1 ticket, 1 popcorn, 1 soft drink and NOT ONE TIME during the movie did any employee check on the audience or make themselves available INSIDE the auditorium to monitor what was going on or check the emergency exits. A disaster waiting to happen! Service was MUCH better when Carmike owned the theater; AMC upped the price of tickets & refreshments TREMENDOUSLY and then LOWERED the staff number this giving consumers a HORRID experience. Plan on a 30-minute wait in the ticket-slash-concession line...because tickets are now purchased at concession stand rather than ticket office. They do this so you will buy a membership allowing you to use "Stub members only" line which shortened my wait ONCEIN 1 year!!! AMC is all about their profits which is okay when balanced by proper services rendered. But for now plan to pay about $25+ per person or more for ticket/popcorn/cola (candy and other foods not included) and in return you will have an experience of "anything/everything is allowed" once the movie starts. I complained to a manager but was given no solutions & no refund, was told by several employees that they are horribly understaffed, thus they dont staff the ticket booth or make occasional rounds to assure a good experience to the paying public. I will start driving an hour to Huntsville, rather than 7-minutes to Florence, for a better experience!!! That should tell you something about this place!!! read more

Comfortable, clean and updated. Not enough employees to sell memberships, concessions and tickets (0ne person was trying to do all three jobs). It took 20 minutes to get tickets and popcorn and there was only three couples ahead of us. read more