Seems Buddy's Smoking Guns like to play with your guns, money, and emotions…read more
This has nothing to do with Dwayne or Robert that work there.
Awesome guys and very informative.
My gripe is towards Dennis who owns and runs the store.
This is disappointing to have to come here and do this and typically it's a burden to have to deal with issues and have to broadcast it.
I purchased a Canik Rival - S March 7, 2023 for a total of $1,175.93.
Paid it in full.
Gave Dennis(owner) the benefit of the doubt that they lost that Fedex lost the package, they weren't sending it out, that it was going to be there multiple dates, and from the 36 calls I made to the location, I only got a call once after prefacing if someone will ever call with an update.
It wasn't till June 24, 2023 when I walked in after Dennis mentioning to me it was going to be there and...... it wasn't.
No call, no heads up or anything.
Dennis tried making it up by hooking me up with another gun.
I was interested in the Sig MPX and tells me he's a "master dealer" and that 36 were in stock and he should have it by that Monday, June 26, 2023 and was paid in full for a total of $1,904.60.
Full transparency: I sell a 1911 and also purchase a Holosun AEMS with the MPX.
Gun never came because of "shipping."
He mentioned the gun would have arrived multiple times and that's only after me calling.
Dennis then mentions the gun will be there August 1, 2023 and I gave him a day of grace period to show up August 2, 2023 and then still has nothing to show or even warns me.
I show up and again. Just nothing.
He did give me 500 9mm Bullets, but that's the least of my worries right now.
So what.
Here's is when I'm told the Canik is having issues and the company isn't shipping it out because of it.
Check attachments in what Juan at Canik says.
Seems a bit weird, fishy, or straight nonsense.
After dealing with thee poorest customer experience ever.
Finally MPX shows up August 9, 2023 and I give him a two day grace period and show up August 11, 2023 to pick it up.
Gun is there and the Holosun AEMS isn't.
After being there for hours, Robert and Dwayne were super helpful and sends Robert to pick up the optic.
Here's the best part.
I ask for my money back for the Canik.
I've asked for since August 2, 2023 and Dennis has mentioned to me twice that it's been processed and worst case, I'll be Zelle's the money August 14, 2023 at the latest.
I call back three times that week and no word from Dennis.
Dwayne helps out and he mentions the returned has been processed on August 17th, 2023.
Still, no refund or call or even a update.
I want my money back Dennis.
This is sad that this is how things are conducted.
I have no clue what I did exactly to get treated like this, but I refuse to still be played with.
And it seems there's history of not refunding people correctly or even in a fashionable manner.
What's the next move here?
08/25/2023
I called again because I was told 08/17/2023 that the return has been processed.
I was informed I now have to go out of my way to drive 40 mins north to pick up a check when Dennis specifically mentioned he would Zelle the money 08/07/2023 if I didn't receive it.
Also, it's a bit funny that now I have to wait till Monday to pick up a check I have to go out of my way for??
That makes total sense.
8/29 - I spoke with Dwayne and it didn't seem I was ever going to get my money back.
I then inquired about a Sig AXG Legion and I was told I'd get a tracking number this time and specifically asked for a call back with the update.
That didn't happen.
9/31 - I called back and I was told it was busy and that I get the tracking info.
Nope!!
9/5/23 I called twice from my phone number (818 area code) and rang forever.
I then called from my friends phone (407 Orlando area code) and apparently Dennis answered.
I asked him about the refund and quickly he stated, "I don't have time to go back and forth with you."
Then turned the conversation around about the Sig and that in 20 mins I would receive a tracking number.
Never happened.
9/7 - I get a call from Dwayne with good news.
The Sig arrived.
I HATE to have to blast a company in this was, but the simple lack of respect after so much burden is never fun when people out their hard earned money and to be played with.