Amberlea Meadows- They don't want our business
We called in September and then again later in the week. We left messages requesting hay bales for bunnies. No one returned or answered our calls, so we went out to the site, thinking they were too busy with horses to answer our calls. Their website says they are open from 8 am to 10 pm on Saturdays. We arrived at 4:10. There was no one around except someone grooming their horse. Whoever it was explained that the owners were at a horse show. So I saw a light on in the farm buildings and rang a doorbell. A young blond woman finally came to the door. She feigned surprise that we were there looking for hay bales on a Saturday, and so late (it was about 4:20 by this time). She told me the owners are never here on the weekend. I explained that I had phoned early in the week but no one had returned my call. I asked her if she could text the owners and ask about bales of hay. We waited outside for about 10 minutes. Through the window screen I heard her mocking me to a male companion. Finally she came back and told us she would sell us a bale- do you have cash? Despite the fact that my friend had bought two bales for $16 the previous year, she was firm on $20 for one.
I would suggest the following:
1. update the website to include office hours.eg 10-noon Mondays to Fridays .
2. Hire someone to answer your phone if you are unable to. Or, very simply, put a "not available" message on your answering machine.
3. Possibly forward your messages when you're out of town.
I was disappointed by the rude and disrespectful greeting we received from the business, both by phone and in person.To them I say "You might not want to sell hay bales. You might be only interested in horse owners' business. But you should not be just plain rude to people making inquiries. Especially when you don't bother answering your phone or responding to messages. Also, if you don't want our business, make that clear on your website. Then we wouldn't waste your time or ours." read more