I have decided never to ever buy anything or set a foot in an ambala store again!
After last week I going to the store I realised why we stopped going there for many years now.
I did not like the way I was treated at this southall store i went last week to get a few big boxes.
1- the staff. The staff are awful have bad customer service, arrougant rude and Abruptive. 1st there was 2 Asian assistants at the store one was serving a customer slowly the other one not sure what he was doing. Us ignored me and I waited ages till one was finished with the customer, come my turn they couldn't find boxes and disappeared to get some, no apologies for the wait or having disappeared.
I wanted the boxes to have a selection of sweets we know we like and will eat. However this staff see, to think they so know it and can do what they like he started putting in sweets in himself , I mean hello did you no hear me one . I'm paying for the sweets and I want to eat them. I told him to stop and then he started to moaning like no no let me make them i know how it's made the box in his broken urdu.
So after a while I was selecting he started again putting all the syrup ones -gulab jamun Cham Cham etc we don't like them again. He himself made the bags and put them in. On top of it all he was being awfully slow.
Even at checkout he started saying something like like you seem to know what you and your family like etc -at this point I felt like telling him to keep quiet as it got ridiculous I mean I am the paying customer in your shop I will buy what I like not what you want me to. Another man had come into the shop at this time.
Also the other guy guess what "busy" doing so,thing came to serve him-what a bad impression this gave me of ambala in the end .
This 2017get with it you guys you know the sweet choices and I have never been spoken to in this way-royal sweets , barfia -amazing and top notch staff and Mithai is amazing . And of course nirala too. Not sure what made me come here as this place seems to be treating men and women differently, very stuck in the old days, they don't like customers who know what they like .
I mean just close your shop down if you don't like paying customers. read more