I wasn't even aware that Amazon had tours of their facilities but my brother was coming to visit and asked if I wanted to go so I made a reservation (they do fill up). They did just start doing tours again after the pandemic. The facility is huge and has lots of parking. We entered through the main doors and were greeted by Karen, a friendly ambassador, and Ryan, our tour guide. Karen talked with us until it was time for the tour and answered any up front questions we had. They allow 10-15 people per tour and there were 9 on our tour. After taking our photo ID's and coming back with visitor badges, we were taken to a small conference room with a video of what we would see playing at the front. Ryan, our personable and very knowledgeable tour guide, let us know that no video or photos were allowed inside the warehouse and answered more questions. We were given headsets and receivers to wear so that we could hear Ryan and ask questions without being right in front of him. This worked out very nicely since the warehouse was pretty noisy. There were miles of conveyer belts and so much machinery. We were shown everything from where the products come into the warehouse to where they end up boxed and labeled for delivery. Packages are taken from this facility in large trucks to a distribution facility where they are picked up by delivery people or to the airport for shipping out of state or out of the country. We were able to actually watch the robotics in action - shuttling filled pods to specific areas of the warehouse by reading the QR codes on the floor. Every single item has a scannable code and the location of every item is instantly available to the employees. Only specially trained people are allowed to enter the robotic area, while wearing a special vest that keeps them from being bumped or run over. We were also able to watch the people who place the items in the pods and also the people who take them out of the crates once they are ordered. We watched the items being boxed and also the conveyer belt that scans the boxed items and puts the address labels on each package. The whole process is monitored by scanners and scales that weigh each package to make sure it contains the correct items. It's incredibly detailed and designed for accuracy. I noticed a few break areas for the employees as well as little private, enclosed pods for nursing moms to use. I thought that was a very employee friendly perk. We also learned about the benefits of working at Amazon, such as free college tuition (including books) for anyone who wants it and can work while attending school. They don't even require that the employees come back to work at Amazon after graduation. The work week is a 4/10 set up with 3 official breaks per day plus bathroom breaks as needed. Employees get full benefits from day one of their employment. After our walk through the warehouse we went back to the little conference room where Ryan answered more questions. On the way out we were able to take a few pictures of the dinosaurs - that are the mascot for this facility. All in all it was a really interesting and informative tour and I thoroughly enjoyed it. read more

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They could have the delivery driver actually deliver the product to the correct address. They lost two customers today over an idiot who can't read and address and a customer service department that doesn't give a shit. Don't waste your time with these idiots They deliver nothing but disappointment read more

How many times do I have to tell this outfit NOT to deliver to my garage. I've NEVER opted for garage delivery ... NEVER EVER. Make that NEVER EVER NEVER EVER ... EVER. Yet they continue to do so. So when asked if delivery was satisfactory I say Andy. Do they listen apparently NOT. This time I could have easily driven over the package. There wasn't even an attempt to put the package out of the way. It was simply tossed haphazardly into the garage. Now, even when delivered to the front porch packages are all too frequently left on the door mat when there is a 2-foot wide brick pillar to hide packages behind. I KNOW drivers are u see the gun time wise but good grief look at the delivery instructions AS WELL AS the physical location itself. Ridiculous ! read more

I received a product that looked nothing like the picture so I started a refund and I wrote a review that said the item I received looked nothing like the picture. Amazon decided that I cannot post that review. Isn't that a shame because this is fraud that was perpetrated on one of their customers when I called customer service Said I couldn't bring up the company well, why can't I bring up the company? The company defrauded me and sent me something to look nothing like the picture. It appears that Amazon is rigging the reviews I asked you rigging reviews. Are you just not liking that I said that the picture look nothing like the item. This is a Chinese corporation. They're protecting a corporation that has perpetrated fraud over their own customer!!!!!! Rigged reviews read more

Took a tour of this Fulfillment Center pre-COVID, and i and our entire tour group thoroughly enjoyed it. Our guide, Natasha, was phenomenal and extremely knowledgeable on amazon's processes and able to answer every question we had - sometimes even before we had a chance to ask it! Highly recommend touring this facility if you're in the area. You'll be able to see the entire fulfillment process and learn about things you never even thought of. Great tour guide, great people, great gifts for visitors, and overall just great fun! read more

Amazon Fulfillment Center Tours - Walking Tours Near Me - Thornton, Colorado

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