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Amazing Pony Parties

4.0 (1 review)
Open • 9:00 am - 5:00 pm

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Verve Events & Tents

Verve Events & Tents

(16 reviews)

I was so happy with my rentals and the entire process start to finish. We were originally referred…read moreto Classic Party Rentals in Phoenix. They were incredibly over priced, and terrible at responding to me at all. They didn't even contact me with an estimate until almost 3 months after I originally talked to them. Everyone at verve was so helpful and kind, and Dani really put herself out there to help me, and make me feel comfortable and happy. She took away all the stress! Everything was delivered on time and they even sent me pictures to be sure I was happy with the set up.

It has been over a year since our experience with Verve and I don't know who will care as much as I…read moredo over this oversight but I might feel better if I express my concern. We ordered a small frozen beverage machine, the wedding was only for 15 people. The staff delivered a HUGE machine which was placed at the entry of the reception, once it was there and they left we discovered it was the wrong one, we could not use it or even move it out of the way resulting in no signature drinks that we were prepared to serve. We called of course and they said they would pick it up with the rest of the rentals the next day. Now for the part that bothers me the most, the huge eyesore was in so many of our photos due to its location at the entry, the courtyard was small so it wasn't hard to find it in the photos. They did not charge us for their mistake, however after all the planning and envisioning the evening this is still the thing I regret. If I worked for Verve I would have wondered why a party of 15 would need a drink machine for 200 but that's just my logical thinking, prior to this, if we changed one tiny thing on the contract it had to be redone so I'm not sure how this happened.

Party Planet Superstore

Party Planet Superstore

(72 reviews)

$$

Had a great time here! One of the ladies with the glasses helped me find some balloons and some…read morelast minute Halloween supplies! 10/10 WOULD GO AGAIN!

I visited this establishment approximately a month ago looking for novelty lights to decorate the…read morearea around my backyard spa. I wasn't searching for anything particularly specific, so I took my time browsing the aisles. Upon entering, I noticed several employees congregated toward the back of the store, engaged in conversation. As I made my way through multiple aisles, clearly looking for merchandise, not one employee greeted me, acknowledged my presence, or offered assistance. Eventually, an employee emerged from the back, saw me browsing, and apparently decided that watching me was sufficient customer service. Interesting business strategy. After wandering through what I found to be a dusty, outdated store without so much as a "Can I help you find something?" I decided to leave. You see, I have money to burn at establishments that actually want my business. I'm certainly not going to beg anyone to take it. But here's where things became particularly interesting. As I was leaving, a white mother and her child entered the establishment and were immediately greeted with a warm, enthusiastic "Hi!" Well, imagine that! Apparently, the employees did know how to greet customers after all. Now, I'm not one to automatically attribute every unpleasant interaction to racism. One isolated incident doesn't necessarily establish discrimination, and I initially gave the employees the benefit of the doubt. However, after recently reading about another customer's troubling experience at this same establishment, I'm beginning to wonder whether my experience was quite as isolated as I originally believed. I cannot speak to anyone's intentions, but I can certainly speak to what I witnessed. And the difference in how customers were acknowledged was glaring. Customer service isn't complicated. A greeting costs nothing. Courtesy costs nothing. And treating every customer with the same level of respect should be the bare minimum. My money spends just as well as anyone else's. The difference is that I get to decide where I spend it. Needless to say, this establishment won't be receiving any of mine.

Amazing Pony Parties - partysupplies - Updated November 2026

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