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11 years ago

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HAMPTONS BY DESIGN

HAMPTONS BY DESIGN

(4 reviews)

I wasn't going to write a negative review initially (because I am a supporter of small businesses…read moreand I don't like bashing anyone's livelihood), but since Chef Karl won't respond to the email I sent (and a follow up email) where I politely expressed our dissatisfaction with the expensive 'Hamptons style' dinner experience he provided, I'm going to share our recent experience. We contracted with Chef Karl for my wife's surprise surf & turf dinner celebration for 14 people. Chef Karl was to arrive between 4:00 and 4:30 to do all that was necessary to prepare the meal for a 7:30 start. He arrived at 6:45 citing traffic issues yet his server, who was coming from the same Hamptons location, arrived on time. The stress he was under to get the meal out was evident and it cast a backdrop of stress or tension over the experience. The appetizer he served was not what we contracted for - he must have forgotten to bring the correct food ingredients. We believe he scrambled and decided to use part of the steak that was meant for the turf portion of the main entree as the appetizer. We believe this because two of the guests who could not eat lobster (the chef knew this well in advance) only received four small and thin slices of steak as their main entree (we expected them to receive their own steak given that everyone else had close to two pound lobsters plus a similar amount of steak). Other guests gave their portions of steak to those two guests so that they could have a reasonably sized meal. The salad he served was also not what was contracted for. The meal was to be served with a potato mash and an au jus. Because he was late, the potato mash was served a third of the way into the meal - and dry. No au jus. The server made her way around the table plopping a spoonful of mashed potatoes on each guest's plate. Had he arrived reasonably on time, the potatoes could have been plated along with the main entree - and with the au jus. He ran out of the vanilla ice cream topping for the chocolate cake and two or three of the guests received their dessert plate with a melted ice cream drizzle poured from the bottom of the ice cream container. I've hired a few chefs in the past for private dinner celebrations and I have attended dinner parties of the same arranged by friends and business colleagues. Each time, the chef engaged with the guests, told stories, described what he/she was serving, etc. We had almost none of this with Chef Karl and the only time during the meal that he engaged with us was when I reached out and asked him about one of his celebrity clients. Mistakes are totally understandable - I have no issues with that - but he should have owned his mistakes and offered to make it all right. Instead, he offered not a syllable of an explanation about any of the menu changes nor serving issues and he seemingly expected that he could smooth it all through unnoticed. Not cool. Oh, and he charges, in advance, a minimum gratuity of 20%.

I can not say enough good things about Karl and Hamptons by Design. We used him for a bachelorette…read moredinner. He was so easy to work with and helped me create a menu that appealed to a group of 10+ girls. To say the food was extraordinary would be an understatement. The salad course was so light and a great start to the meal. The pasta was phenomenal and the steak was hands down the best steak I've had in my life. I wish I took a picture of the chocolate lava cake but I was too eager to jump in and eat. There wasn't a clean plate in the house. We splurged and added on wait staff that Karl provides. She was so attentive and fun. She made sure the wine was flowing (it was a bachelorette party after all!) and was quick to clear plates without interrupting the party. We all plan to use them again in the future. It was the highlight of our weekend and the best home chef experience I have had.

Amazing Parties - eventplanning - Updated May 2026

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