I visited this studio for the first time but have had eyelash extensions before and have never had any issues. I've heard so many good things about this place so I gave them a try. During my visit I had told my lash stylist that my eyes were burning a couple times during the appointment and I was super uncomfortable because it was painful but I decided to bare through it. After my appointment I didn't say anything because the last time I had them done by someone else there was a slight burn from having my eyes closed for so long but it went away after a couple minutes. I thought this was normal. As the night progressed I noticed my right eye was getting red and it was really irritated to the point it was starting to become painful. Basically my stylist didn't have my eye pads on correctly and used tape to pull on my eyelids, not letting my eyes stay closed all the way. Doing this resulted my eyes being exposed to the fumes of the glue which explains the burning. I'm awake at 4 AM writing this because my eye is in so much pain and it's uncomfortable. Thankfully I didn't ruin my cornea or went deeper into my eye. I visited the eye doctor immediately the next day because I've never had this happen to me and they had to give me a steroid for my eye. I wanted to receive a refund but the manager persisted I give them a second chance and that they don't do refunds. She did cancel my membership for me. I don't want to go back, even if it's with another stylist because I don't want to take the risk again. I'm scared and will probably never visit them again. I had to spend more money out of pocket because of what happened to me. I don't want this to happen to anyone else and I didn't want to be this person but I feel I need to warn everyone about the dangers and how serious this can be if lash extensions are not applied carefully and corrected. read more

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I recently got my lashes done at Amazing Lash summit Fair. The lashes looked amazing and I loved my stylist. Outstanding service and staff! I would highly recommend! read more

It's usually the same branch (summit fair) lees summit, mo every time that creates more problems than others. I called and booked my appointment for a "full set"a day prior. I would be really interested in listening to my recording!!! so that I can catch another lie from you and your staff. One day prior to that incident, I called to book a two-hour appointment for a full set, which was confirmed over the phone They called me in the morning to get it rescheduled for later that day because they told me that "we do not have any master stylist available". Another lie by the way because the lady who was gonna do the services, was a master stylist. Anyways, I had to push back all my other appointments and agreed to reschedule. However, upon arriving for my appointment, I was informed that I was booked for the refill and not the full set and that they are fully booked with other clients and they only have one master stylist who cannot do full two hours of service. When I told them that this has been happening since the past several months now, and that they need to be respectful and mindful of someone's time. Also I am a client like any other client and I pay the same amount of money and membership dues, "Meghan" stepped in and got furious and instead of being sorry for rescheduling me time and again and for the computer issues at her end always, (as it had happened atleast four or five times before), and showing unprofessional and unethical behavior, (first telling me that they do not have a master stylist and then that she is fully booked and can't take out more than an hour), asked me to leave the studio. (of course!! you didn't see that in the video, because you watched the video with the "rose" colored glasses!!! ) I think instead of backing each other on petty lies, one needs to have some kind of courage to call a spade a spade!! I told her that I will get the services if not today, then tomorrow and if not from here then from somewhere else and even if I don't get them at all, I will still look beautiful! but the reputation she is bringing to her organization and especially to the lees summit branch will last a lifetime as this pattern of misinformation and unprofessional behavior has persisted for some time now, and it has reached a breaking point. Meghan's demeanor was particularly rude, culminating in a threat to remove me from the studio. Such behavior is entirely unacceptable and reflects poorly on your establishment. It is usually the same branch every time as they either have some computer error at their end while booking, or do over booking at times or just simply lie that they do not have enough staff to cater. Once they refused to give me services saying that they see some mascara or makeup remains on the lashes. I should have taken some kind of action back then. And should have never returned to your stupid salon. Giving people 1000 chances doesn't mean that they get too much liberty and become disrespectful to others. After hearing your perspective, I understand why your staff members display disrespect and arrogance. Instead of recognizing their own shortcomings, they continue to support each other, believing others are foolish. I'm uncertain if this behavior stems from racial discrimination or some cognitive imbalance, but as a leader, you must address it and cease this behavior. If I were in your position and aware that my staff were not in the right mindset, I would not only refund your membership dues for this month but also provide complimentary services. I had to make prior arrangements for my kids before scheduling and rescheduling my appointments but they had no remorse. As a paying member, I expected to be treated with the same respect and consideration as any other client. If there are scheduling issues or limitations, they should be communicated transparently and resolved in a manner that upholds professionalism and respect for the client's time. I got my services done today at another location but not only your studio terminated my membership at their branch, they refused to transfer my credit to the place from where I ended up getting the services. I had to pay for the new membership fee without any discount or credit and paid a heavy price for something that I had no fault in. Being a manager, you need to know that the customer comes first. You can save your employee's **** by backing each other up and by consistently fibbing together, but your rude, unprofessional and unethical behavior will get you and your organization in trouble!! I don't need your approval and ofcourse no apology because you can't deal with anyone who doesn't see anything wrong with their actions. read more

Less than one star would really better suit my experience here. Made and appt and had me sitting there for 2 hours waiting just to check my existing lashes and say they'll need to reschedule for a total full set. Awful experience overall. read more

First off, I never leave negative reiews but I want to warn people of the service you will receive. If you are looking for a very full set of lashes do not go to Amazing Lash. If you don't like to put on mascara and just want a natural look then you'll be okay... for maybe a week. I took my sister here for Christmas and we did the new customer discount for $89 but they have upgrades if you want 3D or 6D. The $89 includes the general extension 1 lash added to one of yours. I know 3D is 3 to 1 not sure about 6D. My sister paid the extra $65 for 3D lashes. Mistake. They didn't look any different than mine. Basically, when we were finished it looked like we had some really good mascara on. The next day we both realized big, noticeable gaps in our lashes, our co-workers even noticed. There's really nothing to do but go back and pay to get them removed. I called and they said to come back for a correction, you have 3 day to report. Well, the next day I tested positive for COVID. They were really nice about it and said to call when I was better. That was good. So, I called when I was negative and had the same experience except the next day most of my lashes fell out.. THE NEXT DAY! This is a very expensive service, they pressure you to be a member for "discounts" at 90 to $120 a month depending if you want to re-fill once or twice a month. You'll need to go back every week to maintain their lashes. My sister made a bad decision to sign a contract and she is very regretful and plans to cancel. I assume most get their lashes done to have noticeable results.. you will not receive that here. My boss goes to a place in Archy it's $65 and they last her at least 4 weeks and they are so glamorous and full, re-fill is $45 and definitely worth the drive!! Check out my pics. 1st pic and 2nd pic was my second visit the very next day and 3rd is 5 days later. Don't waste your money! read more

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I do NOT recommend this lash studio. Coming from someone who loves lashes and makeup.. This place just doesn't do it. I also called and kept them up to date on an INJURY I had. Something I couldn't help, and I asked to cancel my membership. The girl over the phone said that she would do it and told me to get well soon. I later check my bank account statement and see I am charged for not one but TWO subscriptions with out my consent. "It's in the contract..". You're worker told me over the phone everything was okay. Now i'm out of over 400 bucks! But I'm just suppose to be okay with that. Lost money I got no worth out of while I was injured and not working. Thanks lash studio! read more

The staff was very nice and the place was clean. I came in to get a lash lift and unfortunately my results were pretty lackluster. They couldn't do anything for me after I called to see if they could assess/redo, which I understand but it's still disappointing after spending the amount that I did on them. read more

My lash technician made me feel comfortable and patiently explained the procedure at each step, and the care I needed to take to get the best results prior to the recommended follow up care. The studio was very clean and nicely furnished in the reception area as well as in the private application rooms which were well lit with relaxing music to enjoy during the process. If you are curious about trying lash extensions, I would highly recommend Lee's Summit's newest beauty business. A couple of considerations: If you are 15 minutes late (sorry traffic, caretaker for hubby late, etc) you arrive to reschedule. read more

Honestly if I could give no stars I would, there were two things that happened there that isn't sitting with me well, one of the lady at the front desk was bad mouthing about me to MY OWN MOTHER saying I was lying I don't know anything and I'm dumb. my mom was in shock And left she was gonna get her eye lashes done, but somewhere else that doesn't do to their customers and future customers. Great customer service right? So I decided maybe she just had a bad day and I went back couple weeks later, I went in for a fill, I can't remember who did my lashes but they all fell out within a week, so I called and told them that I don't want to pay for something that only last a week they said you can't cancel your membership. So if I get charged again I'll be filing fraud against them. Not worth money not worth being treated like that. read more

Love love LOVE Chris! Best Lash Tech I've ever been to ... she is very talented, funny and sweet! Highly recommend.

I have nothing but good things to say about this place! Very clean studio and everyone there is very professional yet personable. Anytime I came in for an appointment the girls upfront would greet me by my name and never once did they run a minute behind, which is why I was a loyal customer for like 6 months. In that time I had seen 4 different stylist, which were all very professional and did awesome work. So when it comes down to it you can't go wrong with any of the stylists if the one you usually see is not there or full. Unfortunately due to my own circumstances I had to stop getting my lashes done. I had signed up for a membership and I will say I read a lot of horror stories online (not about the Lees Summit Studio) about people trying to cancel. People would have to jump through hoops just to get out of their membership, but not with these people! Their customer service is on point and the girls upfront made it super easy to cancel my membership. I have referred all my friends here and if I could give them more stars I would! read more

Love it! I've been with two different technicians both friendly and efficient! Clean and friendly staff all around! I'm loving my lashes, I've had them for around 3 months now and have had 0 issues. read more

Amazing customer service. The manager that resides here is like no other. She is willing to help with anything. Highly recommend this establishment. Wish more businesses had managers that cared as much as theirs does. read more

They did NOT hit every lash, despite the fact that's supposed to be their policy. And even after acknowledging I naturally have long lashes, they cheaped out and used CCs. The result was incredibly underwhelming. Not worth the $80 and certainly not worth $250! You're better off spending your money literally any where else. I had Lacy as my stylist. read more

I called based on a recommendation of a friend and I asked for her stylist. When I got to my appointment I told her that I liked my friend's lashes but she never discussed with me what style of lashes that would entail. Only at the end did she tell me that since I have more natural lashes than my friend, mine might look thicker. They looked like caterpillars. My friend's looked natural. Only when I was ready to check out was I told that my stylist is extra special so her services are an extra $50. And since I got volume lashes (which I neither wanted or asked for) that would be an extra $50. Plus, if I didn't get a membership, every fill would be $149 which is unheard of so, I reluctantly took the smallest plan and scheduled my next fill. The more I thought about the entire experience, the angrier I got. I called to cancel my appointment but, I cancel my membership I would have to come there which just made me even angrier. There was nothing pleasant about this experience. I found it to be an epic scam. read more

I have had my lashes done by Chris, Jennifer and Haley, and I've loved my lashes everytime!! They do amazing work!!

You should ask enough questions about pricing before you go! They advertise $80 for a full set on a new customer but they didn't explain that this is a "membership" based business. Meaning after your first visit, you have to sign a 6 MONTH contract stating you will pay $80 for 1 appointment every month or $150 for 2 appointments every month. And the only way to get out of this contract is to have a doctor tell this lash studio you cannot have lashes anymore. And if you don't sign the contract, they charge you twice as much every time you come in. Why would a lash extension company do this? What if 3 months from now I have an emergency and have no money? Don't ever sign a contract like this for something so dumb like eyelash extensions. It's much cheaper and safer in the long run to go to a local lash studio instead of this franchise. Franchises don't care about your personal wellbeing. They follow company policy and if they mess up your lashes they won't fix them. Basically they do your lashes for the allotted 2 hours and then at the end you see them and you can't ask them to make any changes. They make you pay and leave. (my lash lady even had a timer set for the 2 hours!!) Don't get conned into a 6 month contract over mediocre lash extensions. There are much better local places! Please, be smart with your money. They teach you in school to avoid companies and contracts like this. read more

Customer service is wonderful. Caitlin was very sweet and knowledgeable of the services. Lacy was my technician and she did a great job. I truly loved my eyelash extensions but my eyes do not. I don't know what it is that irritates them...glue or the lashes themselves...but my eyes burn and water often. I have had them for a week tomorrow and they have thinned out quite a bit. Lacy told me that I had thin natural lashes, so the number of extensions were limited and the fact that my eyes have been irritated most likely expedited the loss. I was fortunate enough to cancel my membership within the 3 day grace period. When I went in, I explained to the front desk what I was experiencing, but wanted to give it a few more days before cancelling my next appointment. The girl (don't know her name) was very blunt to tell me that I would not get the membership price for refills and if I chose to get a new set I would have to pay $250. So, customer service with her was a bit disappointing. To sum it up...if you have thin lashes...you will have less extensions...not the salon's fault...but you still pay $80 to $250 for a full set. The employees for the most part are very knowledgeable and customer service is a priority. My daughter had a great experience and loves this place. I gave it four stars only to catch the attention of those with thin lashes. read more