came to Australia for a week and needed mobile data, so I decided to sign up with AMAYSIM. Even the registration process was difficult and took a long time to complete, which was already frustrating at the beginning.
I used the service during my stay, but when I left the country I decided to cancel my plan.
However, I discovered that there is no cancellation option in the app. It only says that you need to contact customer service to cancel. First, I tried to inform them through the chat function, but I couldn't connect with a real customer service representative.
Then I decided to call them and spent around 30 minutes on the line waiting to connect with a customer service officer, but no one answered. I tried calling again at a different time and had the same experience -- it seemed like no one was available to help.
After that, I sent them emails. I emailed them three times but never received any response. Despite this, after one month they tried to deduct another payment from my account.
I blocked the payment, but then they sent me a letter saying the payment had declined.
Overall, I found their help service extremely poor practically non-existent. Calling, emailing, or chatting with a real customer service representative seemed impossible. Very disappointing with AMAYSIM. read more
