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DigiConnect

5.0 (2 reviews)
Open • 9:00 am - 5:00 pm

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7 years ago

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Amaysim Australia

Amaysim Australia

(4 reviews)

Sydney

came to Australia for a week and needed mobile data, so I decided to sign up with AMAYSIM. Even the…read moreregistration process was difficult and took a long time to complete, which was already frustrating at the beginning. I used the service during my stay, but when I left the country I decided to cancel my plan. However, I discovered that there is no cancellation option in the app. It only says that you need to contact customer service to cancel. First, I tried to inform them through the chat function, but I couldn't connect with a real customer service representative. Then I decided to call them and spent around 30 minutes on the line waiting to connect with a customer service officer, but no one answered. I tried calling again at a different time and had the same experience -- it seemed like no one was available to help. After that, I sent them emails. I emailed them three times but never received any response. Despite this, after one month they tried to deduct another payment from my account. I blocked the payment, but then they sent me a letter saying the payment had declined. Overall, I found their help service extremely poor practically non-existent. Calling, emailing, or chatting with a real customer service representative seemed impossible. Very disappointing with AMAYSIM.

I have been a loyal customer of Amaysim for many years and I continue to be impressed by their…read morecustomer service. I have used their "live chat" help option many times. I love that I can get assistance without having to ring through to a call center and wait on hold. It makes a huge difference. The coverage suits me fine as I live centrally. I did notice some issues when I traveled to outer Melbourne but that's a rare occurrence. Overall a great company.

DigiConnect - telecommunications - Updated May 2026

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