Airmasters installed HVAC systems in our new home along with a whole house humidifier. The units work well and the work is clean. The issues have been their customer service. On several occasions I contacted them to request a Nest thermostat during initial install and now a replacement filter for the humidifier. On all occasions I've been told by a female(s) that Scott will call me back but that never happens. I ended up buying my own Nest thermostat and delivered it to them only to be told by Scott that I should return it and he would install a Nest Pro. If my calls had been returned I wouldn't have had to make trips back and forth to Lowes for the thermostat. I also experienced a problem with the fresh air intake vent on the system. After contacting them several times, I was told "they are discussing the issue". Eventually I had to fix the problem myself. Now I've had to order filters online because my call to request a replacement filter was never returned. Several of my friends and co workers are having new construction done by the same builder and have had the same experience with Air Masters. I'm now using another HVAC installer for 2 systems in my barn because I've lost all confidence in Air Masters. Since they can't return calls to their customers, correct installation issues and provide support, they've lost my business.
Update- I was contacted by Air Masters 30 minutes after posting the review about the humidifier filters. Coincidence???? read more