Starting with Charlie Farrell, Retirement Counsellor, and then Ty Morgan, Executive Director, you…read morecouldn't find a more welcoming introduction. My dog Gracie also loved the welcome: tail wagging! So we'e moving in about 6 weeks!

My family members and I generally find that most facilities have their strengths, but…read moreunfortunately, our experience with Cypress Village left us disappointed due to a couple of major issues during my sister's stay. She is diabetic and spent about a month there, but encountered two troubling situations. The first incident involved her request for snacks and water, which she needs to help maintain her blood sugar levels. When she politely asked a staff member for assistance, she was told the cafeteria was closed and was refused a second time when she asked again. It wasn't until the issue was escalated to management that she was finally provided with what she needed. This delay could have been dangerous for her health. The second issue was even more concerning. On August 6th or 7th, my sister noticed that $50 and a bottle of perfume were missing from her bathroom. She attempted to report the theft to the administration team (Melissa and Joy), but received no meaningful response. Instead of support or investigation, the situation was brushed off, and she was even made to feel as though she might not have had the items to begin with. At no point did anyone take accountability or offer reassurance. We expected a supportive and professional environment with strong management, but what we encountered was poor customer service and a lack of responsibility. I sincerely hope Cypress Village takes this feedback seriously and makes improvements to ensure future residents and families do not experience the same issues. I am going to try to make a grievance and I will pursue this issueto

Christy Patterson does a great job working with the occupants in memory care. She interacts and…read moreentertains them extremely well

What was sold to us did not match the MEMORY CARE nurse's (S) unprofessionalism. Dodged a bullet…read morewhen not moving to this property. This was later confirmed by discussions with people familiar with this MEMORY CARE facility.

I worked at this property many years ago when it was under different ownership and hadn't visited…read morethe community since. I have always loved this property as it is a smaller community which always felt like a bed and breakfast. The residents appeared to be very happy and engaged and all the recent upgrades looked amazing! Kudos to Legend Senior Living and their experienced team at The Gables of Jacksonville. Highly recommend.

I love The Gables... As an employee i feel The D.O.N Nicholas Philips is doing a fantastic job…read more.. He try to accommodate everyone and he always listens to us when we have questions and concern!

My mother who lived in Beach House Memory Care for eleven months had a very unfortunate experience…read morewith this facility. Prior to COVID, I visited daily to make sure she was being cared for. On 9/18/2020 VITAS Hospice called me & confirmed that Mom was not allowed out of bed and was no longer provided meals because "she took too long to eat". I immediately initiated a change in Hospice facilities and had her evaluated and moved to a Hospice House. My 4'11" Mom weighed 60 lbs, had extensive gangrene on both feet, bed sores on her backside and her teeth were rotted to the point of falling out. Mom died on 9/21/20. Beach House never notified me that Mom was near death, however Executive Director, Liz verbally gave me 45 days to move Mom to a nursing home, as Mom could no longer "stand & pivot". I could provide further details of incompetence but choose to end my review here.

My father has been living at the Beach House for a little over a year now, since he was stricken…read morewith a stroke. It is such a difficult condition. His speech has been affected, so he is difficult to communicate with. He needs the assisted. Like most families, we worried about the care he received, particularly in such a vulnerable condition. The Beach House is fabulous. They are clean, competent and compassionate. All the caregivers know my father by name. They all seem to have personal stories about him that they share when we visit. It is clear that they know him and love him. He is always clean and happy when we come to visit, which is with pretty high frequency. He is comfortable and safe in his room. He has easy access to more social areas. All of the folks living their appear to be well cared for. The Beach House overcomes all of the stereotypes many of us of my (boomer) generation fear. I have gotten more confident that those stereotypes are not longer accurate. But anyone considering assisted living for a loved one should visit the Beach House. It is a very comfortable situation - with privacy as well as social living conveniently available to any patient. Most of all, I want to say that the warmth of conscientiousness of the staff is their greatest asset. It can't be easy caring for seniors at this stage - but the staff is totally dedicated to making them feel part of something better and larger. We love the place. Ryan Hixenbaugh

This is an amazing facility and staff! They put the patients first. Great care!…read moreBarbara and her team really care about their patients. The food is 5 star!

Finally, this Facility has a perfect bill of Health from the Agency Health Care Administration that…read moreSurveys Assisted Living Communities. Few facilities can claim this distinction.

For a facility that has been in business for six years, it is a mess, While there are many…read moreexcellent staff members, the nursing and dining staff should all be fired and replaced with trained and competent people. They will be naming their third executive director in the last year. Hardly a "Grand Living" place.

It's good to know Grand Living isn't afraid to push age protected individuals around or those with…read moredisabilities. Concerns over the mold issue in the building have continuously fallen on deaf ears at corporate since the building opened 5 years ago. The Regional Sales Director forced residents with Alzheimer's and Dementia out of the common areas, back to the memory care neighborhood because he didn't want them seen, when a public presentation was held in the community - that is their home and a very expensive one at that.

I met with Julie Davidson about 2 years ago. At that time my mom was just diagnosed with…read moreAlzheimers disease. I went to 3 other facilities in the Ponte Vedra area but decided that Ponte Vedra Gardens was without a doubt the best place for my mom. My mom was in N.Y. at the time and was having home health care and was not quite ready for PV Gardens. Julie was an angel to work with and was very diligent at getting me all the information I needed to make a decision and was patient and flexible with everything! After going to the facility quite a few times and even talking to people who had their loved ones there, I put down my deposit. But it ended up my mom passed away a month before she was scheduled to begin her new journey to live at Ponte Vedra Gardens. Wanted the community to know how great it was to work with Julie and would absolutely recommend Ponte Vedra Gardens!!

From the owner: Ponte Vedra Gardens Alzheimer's Special Care Center is located on the ocean in the scenic community…read moreof Ponte Vedra Beach, just outside of Jacksonville Florida. We understand that those living with memory loss are still able to lead fulfilling lives. We work diligently every day to ensure that those in our care are able to experience love, laughter, comfort and security. What sets Ponte Vedra Gardens apart from other memory care communities is its Meaningful Moments® program. This unique approach to caring for those with dementia goes beyond merely making our residents safe and comfortable.

Roaches in the walls, elevators always broken, understaffed…read more The food is terrible. Management is horrible with changes in staff on a continual basis. It's a house of horrors.

My mother has been living there for over a year. She is happy, safe, and has made friends. The…read morestaff are overall good and have treated my mom with friendly and professional care. I have peace of mind.

If you are lost in the world of senior living or care, needing to find help right away for mom or…read moredad, look no further. Michael and his team are extremely knowledgeable on what the best options will be, and will guide you from begining to end until a confident decision has been made.

So happy I met Michael Saffy and Silverlink Consulting. Extremely compassionate, professional and…read moreknowledgeable. They were an amazing asset with my in-laws had questions about what they should do after an accident and needed options/pricing. If you need options for your parents or grandparents please call Silverlink first. I wasted so much time trying to research on my own, and got better pricing and access to places/services I didn't know existed by using Silverlink. They are truly a one-stop-shop for everything we needed.