After asking around for suggestions from friends. We knew that The Congregational Home was the one…read morefor us to use. They are very accommodating the with the transition from day 1. Everyone from the front office to the servers in the dining room Treat you like family.

Following a shoulder replacement surgery, I researched several facilities for skilled Nursing Care…read more Congregational Home came up with the highest ratings by far for care and comfort. Turned out to be true. I was there for two 10 day stays. The PT, OT, general care, food, and room comfort was as good as it could be. Response time from the help button was seconds and minutes, not the horror stories I hear about other nursing homes. I would not even consider another location for future needs for myself, family, or friends.

more neglect from aria. still not getting offers of showers. still can't get correct meal trays…read more still wait a long time for assistance - 45 minutes just now. in our section of the 2nd floor we have about 45 residents and, at most, 4 aides - usually 3. neglect! we're supposed to able to call the kitchen to make special requests, but often they answer their phone. called at 3pm and it rang for 12 minutes. neglect. i wear a disposable brief (bedridden). nobody changed me on 1st shift on saturday or sunday. layed in a urine soaked brief/bedding for hours. neglect. this place has gone seriously downhill since aria bought it and slashed budgets and staffing. don't stick your loved ones in this poor excuse of a care facility.

If you like your loved ones to sit in their own shit for hours and have the staff feed you nothing…read morebut lines of shit, then this is the place to send your loved one too. Saw a woman laying on a chair in the hall half naked. No nurse around to help her. Most of the nurses appeared like they were more interested in standing around where the food was being prepared and talking with each other than actually helping the patients. The place was also very dirty in my opinion. Got my mom out of this place. She has never felt more humiliated in her life.

Positively DO NOT choose Aria of Brookfield for rehab therapy or any other service. This is a for…read moreprofit organization w/other locations. And as a result of a profit making organization, profit comes before residents comforts which is reflected in the mediocre quality of the facility. The quality of the resident's furnishings is 2nd hand at best and NOT clean. In the double rooms only a flimsy curtain separates the to roommates each with own television but no was to view when other resident's is on. Bedding is also of extremely poor quality and beds a never made the appropriate way: fitted sheet, too sheet, blanket and uncomfortable plastic pillow. Single room bedding not appropriate either. Housekeeping is indifferent.The nature of the resident's need will determine the CNA's performance. Unfortunately, the facility is woefully understaffed. This is reflected in the extremely long wait times for resident assistance. The quality of the CNA staff is worth noting notwithstanding the shortage. Mediocre, at best, appears the average performance level. A few superior CNA's and even more that need more training. Professionalism among the CNA's is marginal. Not so for RN's. There is NO consistency in the execution of tasks by CNA's. Everyone does things differently. There appears to be no policies for the work done by the CNA's. The food is absolutely disgusting and inedible. All canned and frozen. Nothing fresh. While the quality of the therapist is great, the equipment available to the PT department is either run down, I'll repaired or broken. The PT gym has very little quality equipment for the therapists to use. The front of building's public areas have been recently remodeled and look nice. However, this belies the grungy quality of the private, resident rooms. None of the above characteristics would provide a resident comfortable recovery. PLEASE DO NOT CHOOSE ARIA of Brookfield for rehabilitation therapy.

I would like to choose no stars. I would choose negative stars if available. Aria Brookfield is…read moregrim, shabby, dirty, understaffed and unsafe. Residents in the hallways ... my husband was there and needed help. No response. His roommate hollered and was able to get help. Beat up old cheap furniture. No phones in rooms. If you don't like the one thing they are serving for a meal call two hours ahead of meal on the nonexistent phone. Avoid this place like the plague. It's a disgrace. If you love your loved one, do NOT bring them here. Bring them home. They'll be safer and get better care.

Our family's experience with Brookdale Brookfield Woelfel Road over the course of nearly four…read moremonths (summer-fall 2025) was mixed. While there were some positive aspects, significant concerns about staffing, communication, and quality of care ultimately led us to move our mother-in-law to another facility. On the positive side, the food was very good. Residents were offered choices and could eat in a restaurant-style setting, which she genuinely enjoyed. Additionally, some staff members were exceptionally kind and went above and beyond in their care. However, there were consistent issues that impacted her well-being. Planned activities were frequently canceled due to staffing shortages. Because she is not mobile and requires assistance to attend activities, she often depended on staff to inform and help her participate. Without regular family advocacy, she was not consistently included. About a month into her stay, she was moved from a shared dining table with other residents to sitting alone--this occurred on her birthday. Given that she was adjusting to a major life transition and grieving the recent loss of her husband, this change was especially difficult. During her stay she was not consistently being taken to meals and lost a lot of weight in a short amount of time. We also observed concerns with staff presence and responsiveness. At times, staff appeared disengaged, sitting on phones or eating in common areas, making it unclear whether they were on break. Staffing levels seemed particularly limited during evenings and weekends. More concerning were issues related to personal care. During her stay, she lost 10 pounds and experienced multiple UTIs. There were several occasions when my husband arrived in the morning to find her still in the previous day's clothes, in wet incontinence garments, and with soiled bedding. While staff sometimes stated she had "refused" care, we were not confident that consistent or sufficient efforts were made. The call button system was also problematic. It required residents to hold the button down for an extended period before activation, and response times were often delayed. Some staff members were unfamiliar with how to properly reset the system so my husband had to show them how to use it. Although we requested the simple old style call button, we were told none were available, despite observing newer residents being given the old style buttons. We also encountered issues with missing personal belongings. A gold chain was replaced with a non-gold one, and a new TV remote went missing. Additionally, our mother-in-law reported that a staff member asked her to write them a personal check, which we immediately reported. Another resident nearby also reported missing cash. As her condition declined due to UTIs, she required the use of a Sara Stedy transfer device. We had to purchase this equipment ourselves and train staff on how to use it, as they had not received prior training. Eventually, we were advised to move her to memory care for more support, but instead we chose to relocate her to another facility. Since moving, her condition has improved significantly. She has regained strength, is walking short distances, maintaining her weight, bathing regularly, and is consistently dressed and cared for. While there were some compassionate individuals on staff at Brookdale, our overall experience did not meet expectations for the level of care being provided, especially since we were paying for the highest level of care. In speaking with long-term residents, we also heard concerns that the quality of care has declined over time.

I have a loved one that has Parkinson's and Dementia so I has faced last September 2020 with…read morefinding a facility to meet his care needs. I chose Brookdale Senior Living/Capital Drive - Brookfield for his long term assisted living care. I was impressed with the intimacy of the facility because they only has 24 residents and they specialize in Dementia Care. Their staff is caring, attentive and they get to know each persons individual needs. They know my voice when I call and they are respectful to both his needs and mine as his caregiver - Are they perfect NO - Do they make every effort to take care of any situation and communicate - YES - If I had to do it all over again I would still pick Brookdale - Their Staff is the BEST

The only positive thing about Care-age is the staff. 95% are very caring and treat patients with…read morerespect. For the most part, it takes far too long for them to respond to the call light. You can tell which ones care about taking good care of you and the few who are there for the paycheck and act like you're bothering them. The food is not good. The food isn't even warm when it's brought to the room. I've been given the wrong meds twice. I was on the rehab side of Care-age. The room is good size and the bathroom has a shower. The cold faucet handle has been missing since day 1. After I had my 1st shower I complained to the maintenance supervisor about the non-slip strips on the shower floor weren't sticking and it was very unsafe. 2 weeks later it's still not fixed. They do have a variety of activities for the patients. One star for the activities and the second star is for the awesome staff. The rehab staff and program is top notch. Many thanks to them. A special thank you to Brianna and the nursing staff. Sharon N.

Place seemed okay to me when visiting. A little short staffed, but they're all in that situation…read morenow. Pretty good social schedule, place was clean, staff seemed competent.

My mother in law was here for 5 years. Three years at the attached assisted living facility and 2…read moreyears in the nursing home. She had nothing but the best care possible from both facilities. They would call us if they had the slightest concern and we greatly appreciated that. The staff was very compassionate and caring every step of the way. We highly recommend it.

St. Anne's is operated by the Sisters of the Divine Savior order and as such is still run in a very…read moretraditional Catholic manner, very unlike the profitable corporate capitalist cancer that has usurped the American healthcare system. I'm not Catholic, I'm giving you a sociological observation, the staff and administrators here exude sincere compassion driven by their faith. I do volunteer entertainment work so any assisted living-skilled nursing facility I review is going to be good at scheduling social activity and cultural stimulation for patients and residents, but St. Anne's seems extra special in this department. The outside isn't so attractive but the insides are clean and comfortable, the chapel is lovely and there are many friendly gathering rooms. Family and friends seem quite welcome but the most remarkable thing about this place is that the food is good, though they did foist some decaffeinated coffee on me.

Horrible experience. Dealt with Barbara and she was condescending and rude to my elderly father…read more Really? You work with seniors and you're not nice to them? Empathy is not a word in this company's dictionary. I'm just saying...

While trying to navigate the multitude of options available/unavailable for my 95 year old mother…read morethrough elder care information, it was recommended to me that I contact Barb at Senior Planning to assist in my travels. Barb was extremely knowledgeable, offering advice which I would've never thought of, having not gone through this process before. Everyone in her office was very helpful and I highly recommend their services.

Assisted living Administration and management do not care about staff or residents . House manager…read moretreats staff very poorly and doesn't respect staff . They work staff short all the time and the nurses will not help at all . The residents receive poor care due to shortage of staff and they have a high turn over .

This community offers all levels of care starting with Independent Living then progressing to…read moreAssisted Living, Memory Care, Skilled Nursing Care and even Rehab. 90+ year old non-profit, faith-based community on a large campus. Great dining options, squeaky clean common areas, a gorgeous fitness center/pool, helpful spiritual services and so much more.

Sadly I would like to give more stars only for the caregivers, but it's not possible as a…read moreresponsible human. BEWARE this facility has had over 7 Director's of Housing in the last 4.5 years. The bar is extremely low. If your loved one is in need of actual assistance, say Level 2 or 3 acuity they are not equipped nor willing to care in a dignified manner. My mother moved here in early 2020 with the same level of care needs as when she was forced out in late 2024. The current housing director, Candice, began a campaign to kick her out in June 2024 using emotional abuse, retaliation and bullying tactics. She repeatedly entered her room without permission and told her she was "feeble, and too much work." She insulted and dehumanized my mother and instructed caregivers to strip her of care needs she had been receiving for years. While some caregivers complied with these dehumanizing instructions, others did not (thank you to the few and shame on the rest!) In addition, the food is of low quality, with the same basic menu repeated every week. Bland picnic food such as hotdogs and potato chips are served multiple times a week with nary a vegetable in sight. There is NO DESIGNATED CLEANING STAFF. The caregivers are expected to clean the rooms on top of all of their other duties. This is simply not possible so please enjoy filthy rooms in unhygienic conditions. I am consciously choosing not to name caregivers in this post as I fear retaliation for them. But my hope is that if you have a vulnerable or disabled senior in your life you will read this review and look for another location for your loved one. Otherwise, plan on visiting MULTIPLE times a week/month until they make serious changes in management and find a competent Director of Housing. What a sad and disgraceful end for my family at this residence.

Absolutely do not send your loved one to live here if they have medical needs. Staff are unlicensed…read moreand unable to provide routine care. It is not safe. They have abandoned patients in the ER and refused to let them come home because they didn't want to provide simple wound care. Their staff are rude on the phone and uncaring. Think twice before sending someone here, it's very sad and sinister.