As an established patient of Mary Olsen, I was surprised and disappointed by the unprofessional conduct during the last appointment with her. She arrived late, seemed unfamiliar with my case, and began the session by asking, "What can I do for you?"-- with a condescending tone and a confusing question considering our history. She even called me by the wrong name, which felt dismissive and careless.
Throughout the session, she made several inappropriate and condescending remarks, including:
"You really SUCK at self-care."
"You are nowhere near your husband's athletic abilities." - in response to a shared a past concern about understanding an exercise and how my husband had helped me, she became unnecessarily hostile.
"At this point, you are a loss in ROI."
"You'll need psychiatric therapy to find ways to put yourself first and commit."
Her tone was critical and unsupportive, and the overall experience felt more like a lecture than a physical therapy session. I ended the appointment early due to how uncomfortable and upsetting it became.
While the front desk staff handled the situation with kindness and professionalism, my concerns raised to management/owner were met with defensiveness rather than a genuine effort to understand or resolve the issue. While the owner was polite during our conversation, it was clear her support leaned toward the provider before fully hearing my perspective. She had already spoken with Mary beforehand, who denied many of the comments and framed others as concern for my well-being, claiming she didn't want me to "get hurt." However, the tone, volume, dismissive body language, and gestures used during the appointment conveyed anything but care or concern. No real accountability or direct acknowledgment of the inappropriate conduct occurred.
I do not recommend Mary Olsen as a provider and hope Alyeska Therapy Center reevaluates and takes patient feedback more seriously in the future. read more
