I concur with Andres G's review dated Jul 28,2025, except I give zero stars, not one (The review will not post without any stars). On July 31, 2025 guests arrived at my short term rental to find an unmade bed and a bag of dirty laundry. The reservation was made in February and Kia had had it on her cleaning schedule since then. After my guest alerted me of the house condition, I spent the remainder of the day texting her and leaving voicemail messages (all unanswered); ultimately the guest had to make his own bed and I had to refund him a substantial amount for the inconvenience.
It was August 2 before I heard from Kia with excuses about car and phone problems. This was not the first time I had heard these excuses, but until then the cleaning was generally satisfactory, even though getting the clean laundry returned and put away was often haphazard. Because, at this point, we had used Always There Cleaning for about 18 months, we continued to schedule cleaning with them. That was a huge mistake.
On Dec 31, 2025, I confirmed an already-scheduled cleaning for the next day; a turn-around with a five-hour window. No one showed up to clean. Kia did not answer my texts or phone calls. Because Kia had most of my laundry, there weren't sufficient clean linens in the house for a quick turnaround. Because she didn't do her job I had to scramble to get the house cleaned and ready for the arriving guests.
Over the next few weeks I sent numerous texts requesting the return of my laundry, which I had paid to have washed, dried, folded, and returned. Part, but not all, was returned after a few weeks. There was never any communication. Kia was totally unprofessional. Ultimately, I filed a claim in Small Claims Court to cover my losses. This wasted 2-1/2 months of precious time.
About nine months into our working relationship, Kia asked me to leave a Yelp review. I wrote a positive review on August 22, 2024 (still posted) when she was reliable and seemingly honest. Considering the length of our working relationship, almost two years by the time of the "ghosting", I find her unethical business behavior extremely disappointing, and I recommend you find a different cleaning service. read more