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    Premium Maintenance Service

    5.0 (14 reviews)
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    Services - Premium Maintenance Service

    Biohazard cleanup

    Damage restoration

    Mold remediation

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    Review Highlights - Premium Maintenance Service

    Art was a consummate professional - extremely knowledgeable as well as an absolute pleasure to work with.

    Mentioned in 12 reviews

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    New Crystal Restoration - Westchester County Small Business Award

    New Crystal Restoration

    (11 reviews)

    The New Crystal Restoration Enterprises, Inc. in Port Chester NY have done work for clients and…read morefamily members of mine for over a decade, and have never failed. the feedback i received has always been lovely. they do great work, and have great ethic and morals to go along with it. i specifically like that they focus on 'green' cleaning as there are too many toxins nowadays to worry about. (PS-not sure why Yelp shows I'm in CA, I am in NY/CT area)

    https://maps.app.goo.gl/5EhM8NWJKa7ZtSMh8…read more Since you've chosen to reply to me publicly while continuing to ignore my private message to your company I will follow your lead. Response from the owner 53 minutes ago Dear G, We are sorry to hear that you feel you had a poor experience, but your claims are untrue. We are disappointed in such baseless claims being made as we have run our business for the past 60 years with exceptional customer satisfaction. We are thankful for our thousands of satisfied customers who value our commitment to superior services. The New Crystal Restoration Team Response from the customer: Your past history is not an exemption of your present quality. My claims are based on facts. Your team was on different pages, you acted as if you were doing me a favor when in reality I brought your company this job ready to go, and fully planned, yet your PM couldn't even arrange a walk through or bother to listen to a single word I said as shown by his literally taking zero notation of the specific needs my family required of your company, which were first and foremost to complete a rebuild in a timely manner and supply our insurance company with accurate estimates which were previously lacking. That is beginning of the failure of this experience, Anthony Villani had his own agenda, and didn't care for ours. Later he would muddy our ability to move forward by providing false information to our building manager, claiming the units you were paid to remediate from mold were "slated for removal" This was never said to anyone at First Service Residential, and the units indeed are still sitting in the apartment, and based on the written statement from Anthony at Duct Dusters, the third party HVAC specialists you hired, they were unable to fully clean the units, thus they remain both unusable since you disassembled them, and unsafe. Following, your CFO made ridiculous requests while your PM hadn't even done what she claimed he had, you took my money and quit without notice when I initiated contact, you didn't complete the remediation as stipulated by the inspector at RTK environmental... and everything else I wrote is a fact, aside from my own opinion of how Anthony Villiani manipulated me, but I assure you I have serious reason to place this accusation and I am more than happy to continue to prove it, as I did in my email to all three of you which has gone unanswered for months. So if you wish to reply to my claims, I suggest you do so in a manner that addresses them, preferably in private where a professional resolution can be made, rather than simply discrediting them on the basis of your reputation, which it appears, aside from your paychecks, is all you care about.

    Premium Maintenance Service - damagerestoration - Updated May 2026

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