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Great Dwellings

Great Dwellings

(22 reviews)

Navy Yard

I own a luxury home - and Great Dwellings was the first company to onboard and manage it for short…read moreterm rental. Zac presented me with a anticipated revenue proposal, which seemed slightly unrealistic. But, he and Great Dwelling knocked it out of the park. He made the revenues promised, and then some. Great Dwellings has a standard formula for their properties, and I nit picked it and thought I knew best. I then went the self-managed route, thinking I could do at least as well as Great Dwellings. I did - but, with stress and time I could not afford. I came back to Zac and Great Dwellings and humbly asked them to consider my property again. Instead of the "I told you so", Zac and team were gracious and professional. I am back with Great Dwellings and have learned my lesson to let the pros be pros. While their revenue share and other fees may seem high at first, the ultimate financial results make up for it. And the peace of mind that my home is managed and cared for properly has no price tag. I highly recommend Great Dwellings.

Entirely Negative Experience - Caused Significant Loss and Stress…read more We hired this company to manage our property and the experience was almost entirely negative. Their initial revenue estimate was wildly optimistic, overshooting reality by nearly 50%. Their operational model is fundamentally flawed; they rely almost entirely on "vetting" guests instead of conducting sufficient post-stay inspections to check for property damage. When our dining room table was badly burned and they did not catch it, they stated that was to be expected with a short-term rental property. One notable low point was a two-week booking where the guest encountered frozen pipes and left the property. She was entirely refunded for her stay. We were never notified. We only discovered the serious problem a month later when the company did not pay us for that booking. They lost us two weeks of revenue and left our property at risk without our knowledge. We ended up resuming the management of the property ourselves at first opportunity and found it far simpler and more effective despite us living ten time zones away. Revenues went up, peace of mind went up, time spent managing the property hardly changed. If you have a cleaner and a handyman you trust, just go that route. In short, do not use this company. If you must, demand: More realistic revenue estimates, and some sort of penalty on their fees if you do not meet 90% of their revenue estimates. A real post-stay inspection process, likely requiring the same trusted cleaner at the property after each stay. Far greater quality and professionalism at every single point of their service. One final note on how bad their approach is, and how much more customer-centric they need to be: at the end of each stay, they send a message to the guest requesting a positive review. But they do not want a positive review for your property (which is the life blood of a successful short term rental). No, they request a Google review for Great Dwellings. Incredible, basically cheating the property owners they are managing for on every single stay. It also explains how such a poorly run company has such a ridiculous number of positive Google Reviews.

ALW Travels - travelagents - Updated October 2026

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