Excellent service! He was very professional, efficient, and knowledgeable. He arrived ready to…read morework, explained what needed to be done, and completed the job in a timely manner. I was very pleased with the quality of his work and the overall service. I would definitely recommend D & M Appliance Repair to anyone needing reliable and professional appliance repair services.

Great job. Dependable and kind. Highly recommend. Provided details on what he was doing and why he…read moredoing it.

First off, they advertise themselves as a "local" company. THEY ARE NOT. They just cut and past…read morethe name of your town and insert it into their business name and throughout their web page to make it appear they are local. It's BS. I made an appointment with them to repair my Kenmore oven that went out after a power outage. They scheduled an appointment for the next day from 9 am - noon and asked for my credit card for the minimum appointment charge. That made me nervous, so I used my American Express because they're very good about handling problems if there is a bad charge. The company then called back within the hour from an "888" number, which I didn't notice until after I looked at my call log, and moved the appointment to 1 pm - 3 pm. In the meantime I received an email from American Express that my card had been charged $59.99 from "THE APPLIANCE REPAIR MEN". I looked up the company name on the credit charge, different from that listed in their ad. It is apparently out of Phoenix, AZ, not Texas and definitely not a local company as claimed. I then looked at Better Business rating for the company and it was very poor with a LOT of serious complaints. I was prepared to question the repair person regarding their certifications to work on Kenmore appliances when the arrived. Well, they never showed up and never called by 3:30 pm for the 1 pm - 3 pm appointment. I tried calling the company to let them know they didn't call or arrive and selected the option "2" for "existing appointments". It connected me and all I heard was household type background noise, but no one every answered my repeated "Hello? Is anyone there?" I hung up and called back a total of three times with the same result. At this point, I called back the main number and told them I want my money refunded, they connected me with "Customer Service" and I told them to credit the charge on my American Express and if it's not done I'm filing a dispute on the charge. That was yesterday, I'll see if my card it credited. DO NOT USE THESE PEOPLE. They are dishonest and it is just some big clearing house that makes an appointment with God only knows who and just has a big foreign call center behind their numbers. It's BAD NEWS!!!!! I'm glad I didn't let these people into my home!

UPDATE!!!! DO NOT USE THIS COMPANY!!!! After the fiasco…read morelisted below, my refrigerator still did not work. I ended up calling another repairman who informed me that the tech with Alvin Appliance did not replace the capacitor and relay as he stated (and charged me for) but instead installed a $10 hard start kit. Turns out, my compressor is bad and because of this modification, the warranty on my 3 year old refrigerator (compressors are warrantied for 10 years) is now void. RUN...DO NOT CALL THIS COMPANY!! What a fiasco! We realized on Sunday that our fridge/freezer wasn't cooling and need to call someone out to look at it. Called this company and setup an appointment for the following Monday morning. Repair guy was supposed to be there between 7am and 10am with a call 30 minutes before arriving. The guy did call to tell me he was running late (which I appreciated) and that he would be there between 11am and noon. Great! I thought, I'll just head home for lunch and wait on the guy. He didn't show up until 1pm, a full hour after he said he would with no additional call about him being late. My fridge needed a new capacitor, which he didn't have on hand, so he had to order one. He told me it would come in on Tuesday so we made an appointment for repair on Wednesday. Fast forward to Wednesday and the the guy calls about 2pm to say that the wrong part was delivered he would have to reorder so the part wouldn't come until Thursday. I told him I would like to setup an appointment for Friday. I asked if we could be the first call on the list Friday morning for the inconvenience, to which he agreed. He said he would be at my house between 8am and 9am Friday morning. Fast forward to Friday, 9:30am and still no repair man. I text him and ask if we are still scheduled and he replies that he will be at my house in 30-45 minutes. At 11:20am, I still have not seen or heard from the guy so I text again. I took the morning off work for this repair and I'm trying to be courteous and keep my boss posted. I tell him that I am missing work and ask when he will be arriving. He replies that he is 25 minutes out. He finally shows up an 12 noon and it takes him about 20 minutes to repair the fridge. The guy was super nice and seemed to be knowledgeable and quick with the repair, if only he could be a little more courteous of others time. I missed almost 2 full days of work for the original service call and then the repair. I would not likely call this company again for repairs.

I would have given this company five stars until recently, which is why they get two stars instead…read moreof just one. First the good: They had come to our house a couple of times at the recommendation of our home warranty company to fix a washing machine, and had gotten the job done when another company had not. They explained things clearly and were responsive. It did, however, take several days for the part to come in and to schedule subsequent visits to fix the issue, which should have been a sign, but the washer was fixed. A year later, when our dishwasher was having issues, it turned out that the warranty company no longer worked with them, but I decided to hire them anyway and pay the costs because they seemed knowledgeable and honest. Big mistake. The tech fixed the issue quickly, but did something strange with the washer hoses, basically disconnecting and changing the drainage location and cutting off a large piece of hose. I don't know much about this kind of thing, but from reading online, it seems like it wasn't the right approach, and it might even be against building codes. Anyway, it got backed up within a couple of days, possibly because of this, and when I called to get them to come back (free of charge, as per their policy), they scheduled a date four days away. The next day, they left me a message saying they had to cancel that appointment, but didn't give details on how to schedule another appointment or when they could come back out. I called back for three days straight, leaving messages asking to make another appointment. No answer and no response. At this point, I was without a dishwasher and had to call someone else to fix it. I sent an email on their website explaining the situation, and the next day, they did call to make an appointment, but with no explanation or apology for dropping the ball, leaving us without a working dishwasher for several days for something that the repairman probably caused.

These guys are scammers, find someone else. Months of trying to fix issues on washer and…read moredishwasher, money gone, still no fixes. I had another repair person come out and fix my issues immediately much lower cost and much more honest.

Valor Lift was called to fix our Lift in Fall of 2025. Daniel, that was the manager at that time…read morewas very helpful trying to do what is right trying to get our lift fixed. The helpers that were sent out had trouble and had to order parts. So after Daniel decided that he needed to come out himself and work on our lift. But for some reason, something happened and Daniel was no longer the manager and anew person, the co-manager, Christopher Thomas took over. After Christopher Thomas came out to see what needed to be done to the lift and trying to work on the lift made it worse than it was before saying, there was nothing wrong with the lift that it worked fine. After numerous phone calls trying to get Christopher Thomas to come out and have his crew or himself to work on our lift, he finally refused and said he wasn't going to come out anymore in January 2026. Valor Lift was paid in full in the fall of 2025 and here we are in Fall of 2026, our lift still does not work at all! Christopher Thomas runs a very unprofessional business and his rating would be a "0" for his unprofessionalism and the way he treats his customers with lack of respect and honesty.

I have signed a contract with Valor Lift Elevators on 8/12/2025 where they promised to install an…read moreelevator at my premise by 11/11/2025. I have paid all of the equipment cost as per contract, and as of today, 6/13/2026 I still have no elevator in my house. Current ops manager/owner Christopher Thomas doesn't pick up/return my calls. None of the number in their website works. There is no way to communicate with this company, and they have taken 90% of money to install the elevator haven't provided the services even 7 months after their installation date. Be careful of this company, not sure with how many customers they are treating like this?

We had the pleasure of having our Sears Kenmore Elite Microwave Oven repaired today by AAA…read moreAppliance Service. The owner Dave was extremely personable, repaired of issue we called about with the unit and also corrected the repair of a prior technician. I selected AAA after reading the reviews on this site. Needless to say, I believe we have found our appliance and HVAC company!

Dave and his company are 5 stars He's professional, knowledgeable and affordable. He is always my…read moreappliance company. He fixed my icemaker on my fridge. thank you so much

I have several businesses and when I call Charlie he is very reliable. He responds to his phone…read morefast and is very afforadable.

Not sure if this number is correct or what happened, but I called and asked if he serviced my area…read moreand he said, "I'm good right now" and hung up the phone. Very rude and unprofessional.

They replied back in a reasonable time on a Holliday weekend, then proceeded to trouble shoot a…read morerefrigerator over the phone with me and explained my options clearly and concisely. Unfortunately none of the options were great and we decided to buy a new refrigerator but the gentleman was very helpful laying out my options for the repair work had we decided to go with repairing the fridge.

The tub had rusted out in my 15-year-old Kenmore washer. I got in touch with A Better Deal and Tim…read morepromptly came over to assess the situation. This was late afternoon on a weekend. By the next day he was able to get a replacement and had me up and running. I found him to be very knowledgeable and meticulous in the way he worked. I enjoyed his down home demeanor and good nature. Highly recommend! He charged $260 which I find very reasonable.