We've been going to this dentist office for almost 20 years, and it's with a heavy heart that I say…read moreI can no longer recommend this place.
My youngest daughter got a referral from her orthodontist for 2 extractions (baby teeth that never fell out on their own, braces time). At the first appointment they needed me there as her mother, totally understandable. She brought her older sister, 29, along instead since she's her comfort person and dentists make her nervous.
I took a day off work for her next appointment, not knowing if she might be in a lot of pain, but instead the doctor wanted to speak with her orthodontist first. Another wasted day off. We complied and helped set up that conversation. They agreed the dentist would do the extractions and then also install her brackets, which we later found out after speaking with our insurance makes more sense financially for them since extractions alone don't pay as well through insurance.
Then we waited over a month, having to call the office ourselves just to find out if insurance had approved anything. Understandable that processing takes time, but frustrating that we had to keep chasing them for updates, especially since this office used to communicate so well. We finally got an appointment almost 6 months out. Meanwhile her orthodontist had already started wires and brackets on her other teeth and was just waiting on us to get this done.
On August 17th we got a call saying there was an opening sooner, so we jumped on it. I took yet another day off.
We showed up and waited over 45+ min before I finally asked the front desk what was going on. Turns out we'd simply been forgotten, again understandable, people make mistakes. But once we were finally seen, we were told nothing could be done because they never ordered the supplies needed for the bracket installation. All that time, all that stress on my daughter, for nothing. The doctor kept saying he wasn't sure what happened since it's not really his office (they rotate a few different doctors through who are only there once a week or a couple times a month, and it shows). I asked to speak with him and the office manager and no one took any responsibility. It turned into finger pointing, and their solution was to reschedule yet again and suggest I just find a new orthodontist.
The worst part was that all of this played out in front of my daughter, who was already anxious about this procedure looming over her for the third time. Watching the adults around her act unprofessional only made her more convinced something was actually wrong with her teeth.
For context, this office was acquired by Dental Care Alliance about a year ago (not sure exact time), and it's gone downhill since. Prices jumped noticeably, which we accepted since we know that's often out of an individual office's hands. But they've also lost a HUGE amount of staff this past year, especially at the front desk, and I think that's a big part of why things have fallen apart. Profits shouldn't come at the expense of patients. You lost staff and now you are losing patients.
This used to be a place with some of the most knowledgeable, experienced doctors around, run like a well-oiled team. I can't say that anymore. It feels like corporate greed took over and hollowed it out.
One bright spot: the hygienists here are still some of the kindest, most professional people you'll meet. If you end up in their chair, you're lucky. They are the only reason this wasn't a 1 star review, you'll probably see tons of positive reviews for them. Just don't expect the same from the rest of the experience anymore.
