I went in for a diagnostic panel, simple blood draw and vitals, height/weight, etc…read more One person on staff, but there was no wait. I checked in on the kiosk and she brought me right inside immediately, knocked everything out quickly. Good job drawing blood, one quick poke with no issues. The turnaround time was really fast, I had my appointment on a Monday morning and results were in my email on Tuesday morning. I'd come back here for lab work in the future

The lady at the counter was súper condescending and extremely rude. I went for a drug test not her…read moreattitude. If you need any sort of testing done do not come here as they have zero customer service skills. I would rate zero stars if I could.

The staff here is very rude and inconsiderate. They don't have any costumer service, or even common…read morecourtesy. Told me I had to wait for staff while they went on their lunch break after being here for over an hour. If you're going to work in any sort of costumer service/ patient care your staff should be taught to be respectful and polite to their patients. I don't recommend this place in the slightest. Had to leave after not being acknowledged or helped.

This facility is horrible. I came back to drop a sample after obtaining a take home test kit,…read morelogged in at the kiosk, was given client number #102 and sat there for over an hour and eventually left with my now thawed stool sample. During my 1:10 minute unproductive stay in the Lobby on Saturday, January 20th, 2024, I watched numerous clients come & go which was quite entertaining as I observed the epitome' of horrible service as there was no receptionist or attendant at the front counter. You must log in through a kiosk so Quest Diagnostics can save on paying someone to manage the front counter. The Gal working in back came out periodically for clients who scheduled appointments who was rude and lacked any empathy with any of the clients. Later the following week, I called the generic number 847-857-0359 to speak with Branch Supervisor Kathy LaBrose to advise her of the Saturday escapade at her Elgin Clinic. I expressed my concerns to a receptive "Debbie" in Customer service who assured me a callback from Kathy LaBrose which never happened. It is experiences like this that really makes one appreciate good service in this day and age. Elgin Quest is an example of just how bad a customer service experience can really be. Simply sit & watch the client frustration in the lobby as people come in for testing. I wish I could have filmed the clientele on Saturday and sent it to the CEO of Quest. I am headed in again today to drop my frozen stool sample and I am interested in whether this will be the same shit-show I experienced 2 Saturday's ago. Time will tell. Quest fails to recognize that good customer service costs less than bad customer service......

Easy to make an appointment, no waiting and very nice staff members! I appreciate their help.read more

Receptionist was on the phone with her children or something while I was trying to check-in with…read moreher. It took extremely long.

My husband fell on the stairs and injured his knee and leg. Everyone at this clinic seemed…read moregenuinely caring, competent, and thorough--from check-in to exam to x-rays, and treatment. He left with reassurance that nothing was broken and a knee brace with ice pack.

I am extremely disappointed with the level of care I received during my recent visit. The doctor…read moredid not introduce himself and did not verify my identity before providing care, which made me feel uncomfortable and concerned about patient safety. Additionally, I waited an hour and a half just to be placed in a room, and then another 30-45 minutes before the doctor came in. This excessive wait time was unacceptable, especially since I scheduled this appointment in advance. I also had a prior appointment and was told at check-in that the system for my insurance was down, so I was required to pay out of pocket. However, when I contacted my insurance provider, I was informed that my plan was active. This lack of organization caused unnecessary financial stress and inconvenience. Because of these delays and administrative issues, I lost my entire lunch break and additional work time, which impacted both my ability to eat and earn income. Overall, the experience felt disorganized and unprofessional. I would appreciate a review of this situation and a response regarding how these issues will be addressed moving forward.

Tiffany is wonderful! Painless blood draws, always gets the vein on her first poke! Very fast…read moreservice, much better then the Elgin location!

From the owner: Alverno Laboratories continually improves the delivery of quality diagnostic data and laboratory…read moreservices to our partners and caregivers. Our commitment advances the health, wellness, and continuity of care in the communities we serve.

Horrible experience…read more My foot seems to be infected, I can't walk on it at all. Made an appointment that was confirmed at 3:20 for 3:45pm. Confirmed by thier office. Got there and stood in like for the three people ahead of me just to be turned away by the doctor... and I can barely stand. Wasting my time while being in intense pain. The doctor didn't care whatsoever. Must be a doctor only focused on money instead of actually helping people in need.

Dr. Fiedler is fantastic. However, one of the receptionists is a royal piece of work. I've heard…read moreher discuss patients' personal financial records (to their embarrassment) and verbally assault others. It's incredible that such a respectable business would have someone that abrasive working their front desk.

They're fine. The KEY is make an appointment on line. If you don't then you will be taken after…read morethose ahead of you, PLUS any appointments that are there at the time you're there. Depending on the day/time, it can get very busy. If you have an appointment you will be called right around the time you set!

They all seem to go to lunch at the same time. They advertise being open 7:00am to 3:00 pm…read more Do not go between 12:00pm to 12:45pm, you will end up waiting.