I took my oxygen concentrator to them to get fixed because the alarm kept going off in 2024, and they fixed it, and it's worked fine ever since. This is a year later, I'm gonna take it back just for a check-up since I'll be in Florida soon read more

I must say the service was fantastic! My cpap was fixed within an hour. No more whistling and the machine was completely cleaned up. Very glad for their help and inviting attitude! read more

Altra is a racket, likely M_a_f_i_a. I will NOT be a repeat customer with Altra Service Professionals ("Altra"), to repair/maintain my SimplyGo oxygen concentrator ("machine"), unless they send a check for $145 forthwith. They are a scam. They are located in Florida and Connecticut. Just so you know, my machine's power supply (aka "power cord") is proprietary to manufacturer Philips, and no other power cord can be substituted. Bought separately (retail), the power cord costs $140+. It ain't cheap. My machine needed maintenance. To prepare to ship my machine to their facility, Altra's emailed instructions make a point to "definitely" include the machine's power cord and battery. I shipped Altra four things: the machine, the power cord, one battery, and a packing list stating what was in the box. I even lashed the power cord to the machine, where if they receive the machine, they receive the power cord -- no ifs, ands, or buts. During the week they had the machine, they lost or stole the power cord. When I received back the machine, only the machine and battery were in the box -- no power cord. Altra proceeded to disavow all knowledge of having received the power cord; they implied that I was batty and did not ship the power cord ("did I forget?"). In correspondence, they did NOT make it right. I was not a happy camper. In order to make my machine operable, I was forced to buy the proprietary power cord on the open market for $145. Two weeks later, Altra "deigned" to ship me a power cord, of which I refused to accept delivery. I don't need two power cords. Too little, too late. For a company that deals with people's oxygen, they are messing around with people's lives. They should know better. In those two weeks, without oxygen, I could have died, and that would be on them. Nice lawsuit for my family. Altra is an unethical company. I suspect they sell power cords on eBay for $100+. Not only that, this gambit discriminates against the elderly and/or the ill where many people cannot afford to buy a second power cord, or are too ill to fight it. With any future company I deal with that repairs or maintains my SimplyGo, I will NEVER, EVER ship the power cord. I will tell the future company why on the cover letter/packing list in the shipping box. This disreputable act of Altra's hurt their entire industry. In future, Altra, and companies in this line of business, must furnish power cords they have in stock since, after all, they are in THAT business. They don't need each customer to ship a power cord, an item so easily lost/misplaced/stolen by employees. Altra can get a pretty penny on the black market for the various power cords customers send them where Altra says "they never got." I advise others NOT to include power cord to any company they ship to repair/maintain their oxygen generator. I got rooked out of $145 (aka "sucker"), and don't want it to happen to others. At best, their intake department is unprofessional, not bothering to properly document inventory received, nor do they keep all items of one order together in the interim. Immediately upon receiving my box, they should have filled out a formal internal document, signed: SimplyGo machine ; power cord; battery. Then in preparing to return my stuff, document, signed: SimplyGo machine ; power cord; battery. If something goes missing, the company is able to see who did the deed at what juncture, and find out what the hell happened BEFORE the machine gets returned to customer. The employee should be reprimanded and fired. If Altra goes out of business, so be it. They earned the loss of my goodwill. read more

The attached photos are all that came back. No battery, no charging cord, no evidence that it is repaired. no repair sticker or calibration sticker. I can't see that there is any evidence that it has been inspected at all. The unit has been in Altra's possession since May 10th 2024. Over 4 months and almost $600.00 dollars. Is this the Professionalism that your company tauts so much? I would much appreciate it if this gets resolved immediately. This is a real human's breathing aid. I've waited long enough. read more

I sent my CPAP unit in right after Hurricane Helene went through FL. To my utter surprise my unit was returned repaired in just one week! My only cost was for the return shipping and a new filter since the unit was still under warranty. It works perfectly and I am very pleased I chose Altra Service Professionals to perform the repairs. read more

I have used them twice now on repairs of oxygen concentrators and they've been phenomenal both times. Friendly and informative on the phone, equally so in person when I got there an hour and 1/2 away. Today they had the unit repaired and me ready to be on my way home within three hours. On my first visit back in April I had the pleasure of getting to meet one of the owners and Matt, one of the technicians. Just really nice, friendly, helpful people! Easy five stars! And that from somebody who has worked with mechanical and electronic systems for over 50 years so I know when I'm getting good service! read more

This company is steeling cpap machines. . They are only returning parts of the machine they have "repaired" . Nothing else, then claiming that they only got the parts they are sending back. When they sent you an email stating they have recieved your machine and will be getting back to you on the repair. read more

Called to inquire about purchasing a refurbished oxygen concentrator but this time I spoke to a rude lady. Before she would give me any information she told me that she would have to have a prescription from my doctor before she could give me any information in a short and curt manner. I do not know what happened here but the company attitude sure changed since my initial contacts on the two home units they repaired previously. I think I will just avoid them now. read more

I am very pleased with the repair of my CPAP. It is so quiet now and my husband and I can sleep easier now. It is nice to sleep through the night and wake up refreshed! It is good to know where to send my CPAP when it has a problem! God Bless you all! Jeannie Grossman read more

Amazing customer service. Incredibly helpful, fast shipping, and an awesome product. Tremendous. Thank you! read more

These people are incredible. They are running their business the way a business SHOULD be run. Fast service, low prices, personal service, and they stand behind their work with sturdy guarantees. They are responsive and go the extra mile for their customers. I was so impressed with their customer service regarding my CPAP repair, that I bought a new CPAP from them. They have worked directly with my doctor to obtain settings/prescriptions. I can't say enough good things about Altra. They are my go-to from now on! read more

If you can't find another company to do your repair, it will probably be cheaper to purchase a new one rather than to send it to this company. I sent my "working" unit for maintenance. It was running fine but the yellow caution light was always lite. After a couple of weeks, I received an estimate of close to $600 which I paid to have the work done. Within 2 months another problem arose - it would run on the battery but I had to plug it into an AC outlet to start it. It would not start unless it was plugged into the wall. Then I could unplug it and it would run off the battery but if I shut it off, again I had to plug it in to start it. It also seemed to be running very loud. I sent the unit back and was told it would be another $95. I went ahead with the repair expecting to get it back repaired. When I received it back, however, I had the same problem. I returned it again and was told it would be put at the top of the repair list. When I did not hear back from them after a week, I started calling. I always got the same story, they are going to look at it tomorrow. I even left messages with the owner but he never had the courtesy to return my calls. We were to leave on vacation and had to postpone it because I could not leave without my equipment. Four weeks later, I get a call with an estimate of over $400 to do the repair. I told them to just bring the unit back as I could not put off my trip any longer. I received the unit back the day before we were to leave but they returned it without the power cord! Dealing with this company has been nothing shore of a night mare. Save yourself the grief and take your business elsewhere. read more

I have tried to contact this company no fewer than6 times and ALWAYS get voice mail. That's OK BUT they NEVER return the call. This is HARDLY a professional way to conduct business. I would recommend going elsewhere for your DME equipment. read more