We love this super clean new hotel. There was a mixup with our reservation so they upgraded us to a…read moresuite. I didn't even know Hampton Inn had suites but they're fabulous. Its twice as big, not really a true suite. But it is delicious to be in a huge spacious room with a large comfortable couch. The desk is huge and the TV swivels so you can watch it from the couch or bed. I will definitely stay here again and I plan to check out suites in other Hamptons.

Perfect location for visiting my Alton family. The free breakfast is great feature, although it's…read moreonly somewhat ok some days. The eggs were not very good. They may have been powdered. The lobby was decorated spectacularly for the holidays. There were cigarette burns on the bathroom counter and desk in the sleeping room though.

If you're an antique collector or lover this is the only place to stay in Alton. I went here for a…read morework trip and have extreme diva standards when it comes to hotels. In Alton there isn't much to choose from. For a decent hotel you'll have to drive to St. Louis which is 30 minutes out of my way for meetings. I chose this place because it's a B&B and it was gorgeous from the pics and literally 6 minutes from my meeting the next day. Once I booked it, I got a call from one of the owners, Jim, who asked me about my tea preferences and what he could do to make my stay there more comfortable. I was ecstatic. Tea and antiques! Once I got there I was blown away at the detail they put to maintain a long gone era of Victorian décor. Everything was carved and commanded a presence of luxury. Also, I immediately notice how calming and quiet it was, which was a pleasant surprise! I really dislike loud noises of any kind (high anxiety here), and I felt peace in this place. Jim helped me take my luggage to my room and even gave me a tour of my room outlining all the details and amenities just in case I wasn't sure. My room was absolutely gorgeous! There was an 8 or 9 foot tall carved teak armoire, a great size bathroom with separate shower and bathtub and homemade lavender infused bath salts his wife made! I took a bath every night and I felt like a queen! I was ecstatic. There was even a separate antique vanity strategically placed in the corner of the room right in the middle of two windows so that light would surround it evenly. It was fabulous. I enjoyed all the attention to detail. They made sure a guest would not need a thing. The bedding was perfect. Down comforters and down pillows and cotton sheets, none of that microfiber nastiness. It smelled and felt like home. The most important thing was the food! They had a tea station in the dining room for 24/7 use. And the kitchen was open in the morning for breakfast. Tea, oatmeal, bagels, fruit, eggs. Perfection! I would've been happy with just the 24/7 tea station. And let me tell you it was just bliss to be able to obtain some decent tea and hot water at any point throughout the day. I am HUGE tea drinker! And this was the reason I fell in love with this place. There was also coffee and their own brand of tea which was also quite delicious. They even had stevia if you didn't want the 5 other choices offered for sweetener. On the other side of the dining room there was a station for CHOCOLATE! I was a mess. They were all carefully placed in crystal dishes with the flavor or type of chocolate being offered just above it. Just shoot me. It was amazing. Sadly, I stayed here for less than the time I actually booked it for since I had a cancelled flight and rushed to book something earlier as a result of the airline. I was in such a panic to leave that I left my very expensive leather backpack in the room and didn't notice until I was already at the car rental location. When I called over I spoke to Jim and he went to my room to locate it and said he would overnight it to me as per my request. It contained not only my laptop but also my house and car keys! I was distraught, but knew Jim would take care of it as he had taken care of everything else while I was there! Overall the price was more than fair for the room. Cleanliness 1000%. Quiet. Beautiful. EXCELLENT customer service. Oooh and there also was free brandy in the parlor. I gotta stop because otherwise I'd be writing a dissertation. Please stay at this place when you're in Alton, Illinois!

What a delightful bed and breakfast mansion complete with host in a tuxedo and amazing history! I…read morefelt right at home and absolutely loved my amazing suite complete with chandeliers in the bedroom and spa bathroom. The bed is soooo comfortable, the fireplace homey and takes any chill off on a rainy night. The jacuzzi helped ease my muscles after a long drive. I was a short drive from bakeries, restaurants and St, Louis.

DO NOT STAY HERE! Booked a room through Expedia arrived at…read moremidnight to a total sh**t show! Front desk staff had no idea what they were doing . Called front desk manager CHRISTINA who was a total idiot! She was not only stupid but extremely rude. We booked a double queen room which they didn't have and couldn't explain why they didn't have it and offered a totally different room that wouldn't even accommodate my family. CHRISTINA proceeded to berate me as if that was my fault and blame everyone except herself for the mistakes. She even threatened to call the police when I told her it was HER job to have an accurate listing of rooms online. LAZY, RUDE, CRAZY! STAY SOMEWHERE ELSE!

The price is low. There are reasons for that…read more The train goes by a lot. My car was dirtier than it ever has been , I think from the filth the train kicks up every time it goes. My room was very clean. Nice shower! It is rare for me to praise a shower. But this one was very nice. White (glass?) walls. Very clean. Sliding glass door. Walk in shower. Towels smelled burnt. I think they are dried in a very hot dryer and it gives them that burned smell. The inside of the elevator needs a good wiping down. I thought it would be cleaned in the morning, but it wasn't. The maid staff and the check-in staff were all very friendly. The pool is nice. We enjoyed our visit in the pool. As I said, the train is loud. Also, the walls are quite thin. I could hear someone else's phone call on speaker phone through the walls. Once I turned on the fan to run full time, it was fine though. I didn't hear anything and I could sleep quite well then. Also, there was a very nice pillow selection and the bedding was comfortable.

I came to stay at this hotel while visiting for my grandfathers funeral and I am extremely…read moredisappointed. First of all the room was dirty when we came in, they had to come back to clean the bathroom after we checked in. The quality of this room is also abysmal. The air filter desperately needs changed it smells like mildew and cigs. There's paint chipping off the wall and there are stains all over the carpet and curtains. Our room was not cleaned the next morning even though we were out of the room for 5 hours. One day 1 we ran out of hand soap and we had to go down to the front desk to get it bc they refused to bring it to us. The fridge doesn't work properly so my mom's medication that requires refrigeration went bad. The breakfast was mid at best. The TV and internet do not work! The internet is extremely slow and disconnects constantly. The tv doesn't have cable for some reason only YouTube and Netflix which again were useless because the internet doesn't work. I called the front desk to ask for a late check out, because our flight leaves at 6. Their website says we can pay an extra fee and stay until 4. Of course it is upon availability, which normally is granted if they are not fully booked. They were not fully booked, they actually had almost 50 rooms available. I explained the situation again and requested accommodation. Well instead of being accommodating the lady at the front desk threatened to make us check out early and call the police on us if we weren't out by 12:30. That is absolutely insane and It was pouring rain outside btw. After I asked to speak with her manager she just straight up hung up on me. I called back and she said the manager isn't in and hung up on me again. That's just completely unacceptable. I grew up here and this used to be one of the nicer hotels in the city, but it's clear they don't care about their rooms or their guests. I would advise anyone to book elsewhere. This was a terrible experience and I'm extremely disappointed. For $120 a night in Alton you would think it would be a little nicer at least.

Not the worst hotel, but the moment I walked in I was hit with the smell of smoke and marijuana. It…read morewas very dingy in there. The room had carpet stains, and it smelled like smoke and weed everywhere. I didn't even attempt to eat breakfast there. One nice thing is, they had a clean outdoor pool, which is the only reason why this isn't a one star review. We had a very rude encounter when we asked for extra towels at the front desk, they said they needed a room number which was fine, but the lady was very short with us. She was very snippy and said the towels needed to be returned by check out or we are fined $20 for each towel very rude experience! Furniture and everything in there was dated. It was okay for one night though, just didn't walk barefoot in there at all..

Where to begin??? Our room is on the 1st floor, by the desk. Tall ceilings, clean, beautiful, and…read morespacious room. If you need towels, directions, ANYTHING, you go up and ask. Mauri is absolutely wonderful and welcoming! Just a ray of sunshine. Wesley has been here, different shifts, since we got here, and is helping everyone, and Becky and Melody, they do the breakfast rush! And it is impeccable! They are so happy to accommodate. I can not BELIEVE what a buffet we have had!!! My daughter's room is on the 3rd floor and it is equally nice. The breakfast buffet in the morning is, quite possibly, the BEST and nicest we have seen at a hotel in a LONG time. I can't imagine what else they could do to make it more appealing! The halls are quiet and calm, you can't hear any noise from rooms on either floor. The pool is indoors, and it is clean, doesn't burn your eyes whatsoever, and it doesn't take you out from chemicals when you walk in. The gym is really nice, and I loved having a spot to relax that was just for me. I would absolutely stay at this hotel again. If you are traveling and need a nice, calm, yet fun (pooll and gym) place to stay, I say this is your place! Clean, safe, quiet, without being stiff and rigid, with the best staff at any hotel we have stayed at, in quite a long time.

Nice hotel ! Would stay here again. The handicapped rooms were big. The staff was nice. The…read morebreakfast was good. The staff went out of their way to help us. Would stay again. Thanks.

This was a random Hotel Adventure that I was staying at that my company booked at was. You might…read morepass this place up when you first get off the highway but there is a second Road and it is absolutely bumpy just to enter if you missed the first exit. There was plentiful parking as well since there wasn't a lot of people here. Checking it was an easy process and they had items and their food pantry but their selection was very minimal and Bare Bones and if there was something that you liked it was absolutely expensive. The hotel looks like it went under a remodel recently and it looks great in the lobby and in the hallways but once you're in the room it might be a different story. The shower was poorly put together with a sliding doors one of the doors was stuck the entire time in the shower all the other one nearly fell off the track. It felt like they rushed the remodel. Beds and amenities here are pretty nice. I realize that there was a loud breathing sound and I was trying to figure out where it was coming from. At first it sounds like Darth Vader was around the corner but actually this room has a very loud mini fridge. I had a nice nap so I decided to go downstairs to have some breakfast . It looks like the person that was supposed to make breakfast didn't show up so breakfast was being rushed 30 minutes late . They had some of my favorite selection like the red skin potatoes but the sausage that was made was terrible! Nearly the entire batch was burnt and unedible. Overall, it was not my best stay here.

This was the first hotel we stayed at on a road trip. Although the name says St. Louis, it's…read moreactually located in Illinois. It's about 30 mins drive to St. Louis. The hotel's location is a little odd, since you have to take a side road to get in, but the surrounding area felt safe. Check-in was fine, but the wheels on antique looking luggage trolleys didn't work. When we got to our room around 8 pm,, I checked to make sure the shower products were filled, since they often aren't. Sure enough, the shampoo and hair conditioner were there, but also a bottle of body lotion placed inside the shower instead of shower gel which I'm guessing was an honest mistake. The bathroom floor was sticky--not sure if it was from cleaning products or something else, but it definitely didn't feel clean. There was also some musky smell; maybe the room was just dated and old. The TV worked, but the Netflix button on the remote didn't, and it seemed like there were no streaming options, which was disappointing since most Hamptons we've stayed at have already been upgraded with those features. Breakfast was the typical Hampton Inn setup--decent but nothing memorable. Overall, it was an okay stay. The location and staff were fine, but housekeeping really needs to pay attention. Cleanliness is such a big part of a good hotel experience, and that's where this property fell short.

This is a hidden gem! Owner was very accommodating and the room was great! Adorable and spacious…read moremain shared area that led to the private garden was also a very nice addition.

You have got to be kidding me. This is the worst place I have ever spent a night. This "quaint"…read morebed and breakfast features such amenities as 70's grade school false ceilings complete with flourescent lighting. The windows shake when Harleys ride by. There are ear plugs and a white noise machine by the bed. The kicker, though, is the misquito netting around the bed that hangs from the artificial ceiling. The best part is that the netting smells like cat urine. It's funny, the guest book has entries (all written by men) about their honey moons at this place....why do you suppose these oblivious red necks were writing about how much better it was than their trailer. Could it be that their wives were in tears about the bad sex and worse accomodations? Interestinly enough, most of the pages were torn out of the guest book....can't imagine why. Worst place ever!

Super Nice and Clean!!! Great customer service! New building is beautiful!!! Clean and Quiet!!!…read moreHighly Recommend

From the owner: "NOW OPEN" Exciting News: A new chapter has begun at…read more"BEL-AIR MOTEL". We are now open for business with our Brand New Rooms.

Wouldn't Recommend for vacational stay. Bed bugs frequently…read morefound during stay. October 30th, 2023.

Seen better days. We were planning on a two day trip but…read moreshortened it to one night only. This hotel is run down, seems to have a permanent population living in it and doesn't feel safe. When we arrived, a man was sitting outside watching people and seemed to spend most of the afternoon there. A backdoor said it was permanently locked for security but there was a rock rock holding it open during our entire stay. The carpeting is worn threadbare and our bathroom had cracks in the ceiling. The first room we got smelled like smoke and the second one like mildew, but fortunately we were able to have the window open the whole time. One room on the second floor had a strong smell of marijuana coming from it and cigarette butts outside of it stamped into the carpeting, and it was likely the same door that was pounded on loudly for a long time at about 2 AM. To its credit, the staff was freindly, the room was clean and the beds were comfortable. As a single dad, I wouldn't call it family friendly, but since my sons are teens now, I remained more wary than worried.