Service so bad you'll think it's malicious.
Much like the other one-star reviewer's experience, we were also treated like Altitude Cycle must make so much money they can afford to let thousands of dollars walk out the door. My wife and I wanted to purchase two mountain bikes, along with a full compliment of accessories, and were going to have our bikes serviced there indefinitely. We also planned to have our road bikes serviced there, and to buy a handful of family bikes when the need would arise. All told, had the employees and manager cared to figure out what our long-term business relationship would bring they would've realized we were prepared to spend around $10k.
Long story short, we were jerked around by staff reference ordering one of the bikes. Over the course of a month they "took down our information" a couple of times, stated outright they ordered one of the bikes they didn't have on hand, never called us back, and when we finally went into the store they lied straight to our faces when they started throwing each other and the new owner under the bus. We spent a month of this outdoor season waiting for this bike to get in, when they never had any intention of ordering it.
One of their lies is that they claimed there was a "misunderstanding" and they "never took our information down.". But they in fact took our information down the first time in store, the second time over the phone, declined to bring up the lack of contact information when we went into the store two weeks ago, and this final time in store, they claimed ignorance altogether. This problem of them losing our contact information only came up a month later, meanwhile we've been strung along believing the bike was on order, which the employees told us was the case over the phone and in person.
In conclusion, their sheer disregard, indifference, and lies made our experience with Altitude Cycle feel malicious. What other possible explanation is there? read more
