So, I have used this company 3 or 4 times in the last 4 or 5 years.
If I had been reviewing them 2 or 3 years ago, I'd have given them 4 stars.
I have made my feelings and opinions known to them.
I think that when a client, especially a repeat client, emails you, you respond. If you are out of town, get an "Out of Office" automated response out so the client knows you cannot respond immediately.
This is my main issue with ASI. Ms M has a very bad habit of not responding to mails - urgent or otherwise - until you get frustrated and find an alternative or till your mails begin to get slightly rude or hysterical!
She does come through when you are in a bind (and yes, you almost always get to the near-hysteria or near-rudeness). I find she is a bit more expensive than the other corporate leasing agents and that was not an issue for me in the past as it seemed to be worth the extra cost.
However, my last experience with ASI was way below what I had come to expect.
They came through for me when ABODA messed up my vacation, getting me a 3 bedroom apartment at Stack House.
When she manages to respond to requests, she usually has us at Metropolitan Tower or Coppins Well but this time, Stack House was the only place she said she had available.
My welcome letter had conflicting information - the assigned unit was different from what was in the letter, my parking space information was confusing - 2 different spaces were stated in the letter while the permit itself had a third space. All 3 spaces were already occupied and even if they had not been, would have been too small anyway for the rental - a Ford Explorer.
I emailed Ms M to let her know and heard nothing from her for 24 hours. SO I went to the leasing office staff who advised me on what to do. Ms M didn't think to email or call me back - she said when she called the leasing office after receiving my mail, she had been told I had been in. A follow up email to confirm if my problem had been sorted out would have been proper.
And the apartment had no air-conditioning - which she knew but yet did not provide fans and the windows only opened out to a certain small angle! And even after I contacted her, she only sent ONE fan. For a 3 bedroom unit. With 5 occupants.
There was no telephone either - she said I had to request and I did. Never got the telephone set up. We were there for almost 4 weeks.
The dvd player obviously had been connected and not tested to see if the connection was properly made - complained to her also.
Her usual document that would tell what the building rules and amenities were and how to use the electronics was missing. The crockery was fine but the cooking utensils were really cheap - that was a first because ASI had always in the past provided above "cheap" utensils.
It is unfortunate that ASI has a slow response rate. I am not sure if it is, as I said to her, because I am not a corporate client. Whatever the reason, we spend quite a bit of money renting from her and I believe that a certain level of service is expected from a company of this caliber.
My email to her detailing all these stated that I would not bother to discuss the issues with her. She did not acknowledge nor respond - not surprising since that's pretty much the norm for her.
However, lately, she has been more responsive to my sister-in-law who also uses ASI and has had the same complaints about the untimely and mostly non-existent responses, so maybe that is her own way of making amends.
Will I use them again? I am unsure. Seattle Corporate Leasing companies all seem to have one issue or the other, so maybe the one you know is better than the "award-winning" one you don't know!
Anyway, 3 stars is the best I can do. read more