I have lived here for 12 years now obviously I am comfortable here, food is good I get housekeeping…read moreonce a week, they do my laundry once a week and the lady who does my laundry picks it up in the morning and has it back that afternoon, sometimes I get irritated at someone but I usually get over it, this is a nice place to live

I have lived here for 9 years now and I am quite comfortable with it, i get 3 good meals a day, my…read morelaundry done weekly and housekeeping in a private room, what is not to like. We are currently under quarantine and i am confident in the decisions made by our staff and nursing I welcome any calls to the number below if you need any specific information, 971) 371-8012 please leave a message and i will get back to you shortly

Great people who work there :everyone was super nice : clean and friendly : even the people…read morestaying there were very nice

It's better then most but you need to keep a close eye on them still! They have all learned how to…read moreget away with running on a short staff while charging extra when service was already paid for. Do your homework before putting a lived one in any of the assisted living homes they're all about profit first!

Our mother stayed here the last year and a half of her life. Her family will never forget the kind…read moreand loving care she received from Sonam, the owner, and his staff. For them, it was more than just income. Their religious Heritage led them to treat every resident as a member of their personal family. Even in her last days, the hospice caregivers told us mom could not have been placed at a better residential care facility. We highly recommend this location, although they have a maximum of six residents at a time. If you are lucky enough to place a loved one there, you you will ever be grateful.

I would hate to be at this facility with no family member to stand up for me. As it was they left…read moremy wife in the freezing cold car and almost put someone else in my wife's bed before I stopped them. Then the wind off to put that person somewhere else still ignoring the fact my wife was out in the cold needing a wheelchair. Once they finally did get my wife in her bed it took him another 3 hours and 5 minutes before she officially got admitted to the facility. The oxygen cylinder I brought with me for my wife ran out completely because it took three different people coming in and looking at the giant oxygen cylinder before they got it to start releasing oxygen. There was no back up oxygen nearby and all were oxygen concentrators were already in use my other patients according to the staff. Sometimes the staff came back from lunch or break reeking of cigarette smoke with no concerned that my wife has COPD and then smoke on their breath and clothes bothered her.

Kindness Abounds…read more After a loved one suffered a minor stroke, they went to the Fort Vancouver post-acute care center for their rehabilitation. After visiting many times in the past two weeks I've consistently observed nothing but professionalism and kindness from the staff. I've watched them respond to numerous requests from patients, which were all met with cheerful and mostly immediate responses. Check-in was a breeze with no waiting around or delays. A team of people all took turns doing their jobs to get the patient situated and comfortable. The Physical Therapy and Occupational Therapy staff I've met are also top-notch. The facility itself is very busy and sometimes noisy, but is always welcoming to visitors. They immediately gave me the door code for after-hours visits and a password to the guest wi-fi which works really good. Rest-rooms are in every hall. You are welcome to join the patients in their rooms, the dining room and there is even a family room area for longer visits. Yes, parking on 8th street is tight and their lot is perpetually full, but I'll put up with that for the kindness and quality of care we've received. It's also only five minutes away from the Camas freeway which means just a couple of stop lights and you are there. If there is one suggestion I could make it would be to put "pillow speakers" on the television sets so the patient can hear the program without blasting the rest of the facility, and especially the poor roommate. The TV sounds are the principle cause of noise pollution I observed while there. I don't know where they find all these really sweet people, but I'm really glad they were there for us in this time of need.

This Adult has an amazing owner and wonderful staff. The owner Tatiana has such zeal for the…read moreresidents that she serves and take care of. I am more than confident and comfortable ja ring get and her staff take care of my family member. She has a beautiful home and offered lots of socialization and activities. That is a definite recommend.

The Watermark at the Pearl presents as a lovely environment, engaging activities, transport to…read moreshopping, medical etc. choice of cafes and dining, well-appointed environment etcetera. This for the most part is true, if in fact you are healthy, living independent and can afford it, as very pricey. However...the big however is; when time comes for assistance and your status goes from Independent to assisted living the tide changes in a heart beat. The charges are exhorbenent for the actual care you receive. The housekeeping is not at all thorough as promised. Floors not cleaned, fecal matter left on toilet meals arrive cold and very late, laundry is lost or confused with others. Caregivers are rushed, not overly helpful, and don't seem to care. Care Mgr. Is not professional, communicable nor at all friendly. Our loved one fell 5 times, the last ending her in hospice. Not once in that time did care mgr. Suggest they are not able to keep her safe, increase care, or any viable suggestion to keep her from falling. I would not recommend this establishment to anyone. The level of care, lack of communication, empathy and compassion is shameful.

I was paying over $16,000 a month for my wife's memory care at "The Watermark in the Pearl". It was…read moreadvertised as a luxury senior living community. With that price, three times the Oregon state average, I expected to have the finest professional care available for my bedbound, helpless and all too soon to die wife of over 50 years. That was not the case. For example, my wife lost 15 pounds in her last three weeks of life at The Watermark. She lost that weight because she was seldom fed unless I was there to feed her. Never once did a caregiver approach our table and remind me that it was their job; not mine. I never saw her being offered liquids at meals, in her room or in a public area. I did find her on more than one occasion, sitting alone in her wheelchair in the reception area in front of a blank TV screen. Mostly, the young caregivers seemed wholly untrained and genuinely frightened of my wife who was nearing death. The one nurse with which I had any contact seemed to be in training rather than be in charge. That nurse constantly followed behind one of two clueless managers rather than leading a care team. When I showed one of the managers medical wastes left on my wife's pillow, she without confronting the nurse, quickly refuted my facts and excused the nurse's behavior. The two managers refused to listen to any criticism concerning health and safety issues for clients like my wife. I was able to offer factual evidence not simply my opinion. Other resident families confided to me that they had contacted the appropriate state regulatory agencies too over similar concerns. The two managers seemed unprepared for what I shared with them. They offered no evidence of ever running a similar facility. They represented themselves as medically trained but I found that they were not. The Watermark's top management seemed to want to run the memory care unit as a hotelier might want to run the luxury senior living facilities offered upstairs. There was little in the design and operations of the facility that reflected an understanding of what dementia centered design required. My helpless bed-bound wife was not offered the simplest of basic services like assistance while eating, everyday dental care and customary help with grooming and personal health practices. My wife came to meals all too often dressed looking like a homeless person rather than a successful businesswoman with a fashionable wardrobe. Overall, the residents were treated as troublesome children; not dying patients with advancing dementia. The food offered my wife was simply the pulverize versions of the food offered to others living independently upstairs. One night, the Indian flavored food was so spicy that none of the other clients in the memory care unit ate it either. They were quickly offered fish and chips as was my wife who was known to have swallowing issues. That were simply ignored but I was able to offer her food that I had now began preparing that she preferred and appreciated being given. On one occasion, I arrived late in the evening and found my wife was sitting alone in her wheelchair in the public area with her face and clothes covered with encrusted food from her last meal, hours ago. Had she tried to feed herself with one side of her body frozen and the other substantially disabled? She appeared stunned and did not recognize me at first. The caregivers didn't rush to explain and offered no apologies as I returned her to her room to clean her up and put her to bed. I had to retrieve them from elsewhere in the building to help me do so. They seldom if ever responded to her call button which both myself and a visiting hospice nurse tried repeatedly to use. The night my wife died, I had to help lift her dead body into the mortician's body bag. There was no 24-hour nurse, as advertised, available to assist us. The one late-night caregiver seemed reluctant to help and was clearly traumatized by the situation. On the day that I knew my wife was actively dying, I had to plead for special dispensation from the CEO for me to remain with my wife overnight. The controversy of my appeal was that it was not part of the company's protocols. They also frowned on me using special dishes, special feeding techniques and special clothing protectors. They had the opinion that it was dehumanizing. Probably it was more shockingly illustrative of the inevitable decline ahead for the other clients and loved ones in the facility. After removing my wife's belongings and leaving the facility that same day, it took me weeks to retrieve our $12,000+ advance for the remaining month of non-service. It was finally returned to us after the company was contacted by the BBB and the Oregon States Attorney's Office I was never once offered an explanation, an apology or condolences from anyone at the Watermark. If your loved ones are truly loved by you, don't leave them in the memory care facilities of The Watermark to die an ugly lonely death like my wife.